SciSure

SciSure follows a structured and collaborative implementation roadmap, especially for Private Cloud and On-Premises deployments. The process is designed to ensure smooth onboarding, data migration, and user adoption. Here's how it typically unfolds:

1. Onboarding & Planning

• Project Team Assembly: SciSure helps you appoint a project leader and key users.
• Milestone Planning: A detailed project plan is created with clear goals and timelines.

• Training Schedule: A tailored training plan is developed for different user roles.

2. Technical Implementation

• Infrastructure Setup: SciSure configures servers, databases, and network components.
• Platform Installation: The software is installed and configured in the chosen environment.

• Testing & Validation: Functionality and performance are tested before going live.

3. Data Migration

• Test Migration: Optional migration in an acceptance environment to validate data integrity.

• Full Migration: Data is securely transferred to the live system.

4. User Training & Support

• Key User Training: These users are trained to manage the system independently.
• Group Admin Training: Admins learn to manage lab groups and workflows.

• End User Training: All users receive hands-on training tailored to their roles.

5. Ongoing Support

• Access to SciSure’s Support Portal, ticketing system, and documentation.

• Premium services include business reviews, compliance audits, and custom consultations.

Typical Timeline

SciSure emphasizes a swift and smooth implementation to minimize disruption:

• Small to Mid-Sized Labs: Implementation can be completed in a few weeks to 2 months.
• Enterprise or Multi-Site Labs: May take 2–4 months, depending on complexity and customization

SciSure is highly customizable to meet the specific needs of different labs and organizations. Here are the key customization options:

• Modular Platform: SciSure combines ELN, LIMS, and EHS modules, allowing labs to choose only what they need.

• 40+ Integrations: It supports integrations with tools like BioRender, Clustermarket, Microsoft 365, and more.

• Custom Add-Ons: Labs can build their tools using SciSure’s API and SDK, enabling tailored workflows and data flows.

• Preconfigured Templates: Especially for startups, SciSure offers ready-to-use lab templates that can be adapted to specific research needs.

• Flexible Hosting: Available in Cloud, Private Cloud, and On-Premises deployments, allowing infrastructure customization.

• Role-Based Access: Permissions and workflows can be configured based on user roles (scientists, lab managers, EHS, IT, etc.).

This flexibility makes SciSure suitable for academic labs, biotech startups, enterprise R&D teams, and regulated environments.

SciSure’s pricing model includes both standard services and optional premium services. Here's a breakdown:

Included in All Licenses:

• System Hosting & Maintenance
• Software Updates
• Access to Support Portal
• Training Materials & Documentation
• Quarterly Release Webinars

• Basic Support Ticketing System

Premium Services (Optional, May Incur Extra Costs):

• Business Reviews & Strategic Consultations
• Compliance Audit Support
• Custom Feature Enhancements
• Advanced Training for New Users
• Support for Vendor Security Audits
• ESCROW Services (for IP protection)

• Increased Number of Authorized Support Contacts (Standard: 2, Premium: 4)

Startup Program Benefits:

• Discounted Pricing
• No High Setup Costs
• Dedicated Onboarding Support
• Flexible Growth Plans with No Hidden Fees

SciSure provides comprehensive onboarding, training, and ongoing support through its Customer Success Services. Key offerings include:

Training Programs

• Role-Based Training:
  • Key Users: Trained to manage the system and support internal teams.
  • Group Admins: Learn to configure lab groups, permissions, and workflows.
  • End Users: Receive hands-on training tailored to their daily tasks.
• Training LMS: Labs can build custom training programs using SciSure’s LMS, upload internal content, or link to external courses (e.g., via Vivid/HSI).
• Live and Recorded Sessions: Webinars, workshops, and on-demand tutorials are available.

• Startup Support: Dedicated onboarding and training for early-stage labs with limited resources.

Support Services

• Support Portal: Includes documentation, FAQs, and a ticketing system.
• Expert Product Support: Life science specialists provide guidance on setup, usage, and troubleshooting.

• Fast Response Times: Many users report same-day resolutions.

• Premium Support Options:
  • Business reviews
  • Compliance audits
  • Custom consultations
  • Increased number of authorized support contacts

Users consistently praise SciSure’s support team for being responsive, knowledgeable, and collaborative, especially during implementation and scaling.

SciSure employs enterprise-grade security and regulatory compliance to protect sensitive lab data. Key measures include:

Data Protection & Backup

• Daily Backups: Full backups every 24 hours to two off-site, encrypted vaults.
• Disaster Recovery: Full system recovery procedures are regularly tested.

• Hybrid Storage Option: Combines local file servers with cloud-based versioning and integrity checks.

Compliance & Certifications

• ISO/IEC 27001
• HIPAA
• FDA 21 CFR Part 11
• GxP
• GDPR

• SOC 2 Type II

System Security

• Digital Signatures: Lock experiments with single or dual signatures.
• Audit Trails: All changes are logged and versioned; no data can be deleted.
• Access Controls: Role-based permissions and secure authentication.

• Encryption: All data is encrypted in transit and at rest.

These features ensure that SciSure meets the highest standards for data integrity, traceability, and regulatory readiness.

SciSure maintains a structured and frequent update cycle to ensure labs benefit from the latest features, improvements, and security patches:

Update Frequency

• Cloud Deployments: Updates are released frequently throughout the year, often as soon as new features are ready.
• Private Cloud & On-Premises: Updates follow a quarterly release schedule, with three phases:
  • Pre-Acceptance
  • Acceptance
  • Production Example for Q3 2025:
  • Pre-Acceptance: July 21
  • Acceptance: August 4

  • Production: August 24

Update Management

• Automated Deployment: Updates are installed using Octopus Deploy, a validated and automated system.
• Acceptance Server Option: For Private Cloud and On-Premises users, updates are first deployed to a customer-specific acceptance server for validation before going live.
• Changelog Access: Every update includes a detailed changelog accessible via the Organization Admin Panel or System Admin Panel.
• Validation in Regulated Environments: In GxP-regulated labs, updates must pass validation before production deployment. If validation fails, the update can be canceled.

SciSure emphasizes data ownership, control, and portability, especially for enterprise and regulated environments:

Data Ownership

• Customer-Owned Data: All data entered into SciSure remains the property of the customer.

• Full Control: Customers have full control over their data, including access, export, and deletion (within compliance boundaries).

Data Portability

• Export Options: SciSure supports structured data exports for:
  • Inventory
  • Sample records
  • Protocols

  • Experiment logs

• API Access: Customers can use SciSure’s API to extract data programmatically.

• Backup & Replication: Daily backups are stored in encrypted vaults, and high-availability setups replicate data in real time.

• On-Premises Option: For maximum control, SciSure offers On-Premises installations, allowing labs to host and manage their own infrastructure and data.

These policies ensure that labs using SciSure can maintain compliance, retain ownership, and transition smoothly if needed.

SciSure offers flexible scalability to accommodate changing lab sizes and operational needs:

• Modular Licensing: Labs can add or remove modules (ELN, LIMS, EHS) based on evolving requirements.
• User-Based Pricing: Licenses are typically priced per user, allowing easy scaling by adjusting user count.
• Cloud Flexibility: Cloud deployments allow rapid scale-up without infrastructure changes.
• Startup Program: Designed for early-stage labs with limited budgets, offering discounted pricing and no high setup costs.
• Enterprise Support: For large organizations, SciSure provides dedicated onboarding, infrastructure planning, and custom integrations to support scale-up.
• No Penalty for Downsizing: Labs can reduce user count or modules during renewal cycles without penalty, provided changes are communicated in advance.

SciSure’s contract terms are governed by its End User License Agreement (EULA), Service Level Agreement (SLA), and Data Processing Agreement (DPA). Key points include:

• Renewal Terms:
  • Contracts typically renew annually unless otherwise specified.
  • Renewal notices and pricing adjustments are communicated in advance.
  • Customers can modify license scope (e.g., user count, modules) during renewal.
• Cancellation Terms:
  • Customers may cancel with notice as defined in the Customer Agreement.
  • Data export and transition support are available upon cancellation.
  • No refunds are typically issued for mid-term cancellations unless contractually agreed.
• Trial Accounts: These are non-binding and can be discontinued at any time without penalty.

SciSure is built with compliance at its core, supporting a wide range of regulatory standards across industries:

Supported Compliance Standards

• ISO/IEC 27001 – Information security management
• HIPAA – Health data protection (U.S.)
• FDA 21 CFR Part 11 – Electronic records and signatures
• GxP – Good practices for pharmaceuticals and biotech
• GDPR – Data privacy (EU)
• SOC 2 Type II – Security, availability, and confidentiality
• OSHA – Occupational safety (U.S.)

• EPA – Environmental protection (U.S.)

Compliance Features

• Audit Trails: Every action is logged and versioned.
• Digital Signatures: Single or dual signatures for experiment locking.
• Training & Certification Tracking: Ensures staff meet regulatory requirements.
• Incident Logging: Tracks safety incidents and corrective actions.
• Automated Reports: Generates audit-ready documentation.

These features make SciSure suitable for regulated environments such as biotech, pharma, academic research, and clinical labs.