Savant Labs typical implementation process:
Requirement Analysis & Planning: The process begins with a thorough requirement analysis, where Nelito’s team collaborates with the client to document specific business needs, workflows, and integration requirements. This includes understanding unique operational needs such as customer data capture, group creation, credit rule setup, and any advanced features required.
Solution Design & Customization: Based on the requirements, the FinCraft solution is tailored and configured. The modular and layered architecture allows for easier and faster customization to suit client-specific processes and regulatory needs.
Data Migration & Integration: Existing data from legacy systems is migrated into FinCraft using specialized migration tools. Integration with third-party vendors, channels, or digital platforms is set up as needed to ensure seamless operations.
System Configuration & Setup: The platform is configured, including setting up business rules, workflows, user roles, and security settings. Modules such as loan origination, management, collections, and accounting are enabled as per the project scope.
User Training & UAT (User Acceptance Testing); Comprehensive training is provided to users (including in local languages if required), followed by user acceptance testing to ensure the system meets business requirements and users are comfortable with the new workflows.
Savant Labs can be extensively customized to fit specific business needs, providing flexibility across data integration, workflow design, automation, governance, and user experience:
Custom Data Integration: Savant Labs offers hundreds of prebuilt connectors, allowing organizations to connect to virtually any data source, including business applications, spreadsheets, cloud platforms, and databases. This enables businesses to tailor data ingestion and blending to their unique tech stacks and operational requirements.
No-Code, Drag-and-Drop Workflow Designer: The platform features an intuitive drag-and-drop interface and spreadsheet-like UI, empowering analysts to build, modify, and automate complex analytics workflows without coding. This allows teams to design processes that reflect their specific business logic and reporting needs.
Generative AI Customization: Savant’s generative AI capabilities can be leveraged to automate custom data preparation, enrichment, formula generation, KPI calculations, and even advanced tasks like text mining or sentiment analysis. Users can write prompts or use AI agents to create analytics tailored to their industry and business goals.
Automated Decision-Making and Reporting: Organizations can automate decision-making and reporting based on custom schedules, events, or external triggers, ensuring that analytics outputs and alerts are delivered in the formats, channels, and cadence that best support business operations.
Sharable and Custom Analytics Apps: Teams can create and share analytics applications and dashboards tailored to different departments or stakeholder groups, supporting collaboration and bespoke reporting across the organization.
Role-Based Access and Governance: Centralized tools for managing user roles, permissions, and data access ensure that governance policies can be customized to fit regulatory, security, and operational requirements. Built-in monitoring, versioning, auditing, and CI/CD support further enhance governance flexibility.
Real-Time Collaboration: Multiple analysts can collaborate in real time to build, review, and update workflows, making it easy to adapt analytics processes as business needs evolve.
Custom Automation Triggers: Workflows can be triggered by custom business events, schedules, or external system updates, allowing organizations to automate analytics in a way that aligns with their unique operational rhythms.
White-Labeling and Managed Services: For partners and service providers, Savant Labs supports white-labeled solutions and managed service delivery, enabling further customization for client-facing analytics products.
Savant Labs offers a suite of training and support resources to assist new users in effectively utilizing their analytics automation platform. Here's an overview of the available resources:
Structured Onboarding Journey: Savant provides a guided onboarding process that includes step-by-step tutorials on account setup, workspace navigation, and building initial analyses. This journey is designed to help users transition from login to proficiency smoothly.
Interactive Practice Exercises: To reinforce learning, Savant offers practical exercises such as "Baby Names Analytics" and "Flight Analytics," allowing users to apply concepts in real-world scenarios.
Help Center: An extensive repository of over 100 articles covering topics like connector configurations, workflow creation, and automation techniques. This resource serves as a self-service knowledge base for users at all levels.
Video Tutorials: Savant maintains a YouTube playlist featuring tutorials on data connections, preparation, blending, and leveraging Generative AI within the platform. These videos cater to visual learners seeking step-by-step guidance.
Certification Program: For users aiming to validate their proficiency, Savant offers a certification program that ensures participants have the necessary skills and knowledge to excel in analytics using the platform.
In-App Chat Support: Users can access real-time assistance through the platform's integrated chat feature, connecting them directly with the support team for prompt issue resolution.
Dedicated Customer Success Representatives: Each organization is assigned a customer success representative to provide personalized support, ensuring that specific needs and goals are addressed effectively.
Email Support: For general inquiries or technical assistance, users can reach out via email, with the support team committed to responding within 24 hours during business days.
Savant Community Forum: A platform for users to ask questions, share best practices, and engage with peers and experts, fostering a collaborative learning environment.
Savant Labs implements a comprehensive suite of security measures to safeguard customer data within its AI-powered analytics automation platform. Here's an overview of the key security protocols and practices:
Data in Transit: Utilizes Transport Layer Security (TLS) 1.2 or higher to encrypt data during transmission, ensuring protection against interception.
Data at Rest: Employs Advanced Encryption Standard (AES) 256-bit encryption to secure stored data, aligning with industry best practices for data protection.
Role-Based Access Control (RBAC): Implements strict RBAC policies to ensure that only authorized personnel can access sensitive data, minimizing the risk of unauthorized access.
Authentication and Authorization: Verifies user identities and assigns permissions based on roles, ensuring users have appropriate access levels.
Continuous Monitoring: Conducts real-time monitoring of systems to detect and respond to potential security threats promptly.
Audit Logging: Maintains detailed logs of user activities and system events, facilitating accountability and aiding in forensic investigations if necessary.
Data Protection Regulations: Complies with major data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), ensuring lawful handling of personal data.
Data Processing Agreements (DPA): Offers DPAs to customers, outlining data handling practices and responsibilities, reinforcing transparency and trust.
Retention Period: Retains customer data only as long as necessary to provide services and comply with legal obligations.
User-Controlled Deletion: Allows users to request deletion of their data at any time, ensuring control over personal information.
Automated Data Expiry: Implements automated deletion of data that is no longer required, typically within 30 days, unless retention is legally mandated.
Cloud-Native Architecture: Built on a cloud-native infrastructure, facilitating scalability and incorporating the inherent security features of cloud platforms.
Centralized Governance: Provides centralized controls over users, roles, and data, simplifying management and enhancing security.
Secrets Vault: Offers a secure storage solution for sensitive information, such as API keys and credentials, protected by IT-approved security measures.
Savant Labs commitment to data security is evident through its implementation of robust encryption, strict access controls, continuous monitoring, compliance with data protection regulations, and user-centric data management policies. These measures collectively ensure that customer data is protected against unauthorized access and breaches.
Savant Labs maintains a consistent and proactive approach to platform updates, ensuring users benefit from enhanced features and improved functionality. Here's an overview of their update frequency and management practices:
Savant Labs releases platform updates everymonth, introducing new features, enhancements, and fixes. These updates are documented in their Help Center, providing users with detailed information on the changes. Notable updates include:
July 2024: Enhanced the Stack tool to allow unioning datasets with differing schemas and improved File System connectors for multi-tab selection.
June 2024: Added support for advanced API methods (PUT, PATCH, DELETE) in the Generic API tool, facilitating complex business process automation.
May 2024: Introduced partial matching in data blending, enabling more flexible dataset combinations.
April 2024: Implemented a drag-and-drop feature for local file uploads, streamlining data integration.
February 2024: Launched Multi-Path Outputs, allowing users to handle unmatched records more effectively during data joins and filters.
Savant Labs manages updates through a structured process:
Automated Deployment: As a cloud-native platform, updates are deployed automatically, minimizing downtime and ensuring users have access to the latest features without manual intervention.
User Communication: Each update is accompanied by detailed release notes in the Help Center, outlining new features, improvements, and usage instructions.
Scheduling Flexibility: Users can configure their analytics workflows to run on various schedules—hourly, daily, weekly, monthly, or continuously—ensuring that data processing aligns with their specific needs.
Savant Labs outlines its data ownership and portability policies through its Privacy Policy, End-User License Agreement (EULA), and Data Processing Agreement (DPA). Here's a comprehensive overview:
Savant Labs acknowledges that customers retain ownership of their data. The EULA specifies that the license granted to customers is non-exclusive and non-transferable, intended solely for internal business purposes. This implies that while Savant provides the platform for data processing, the data itself remains the property of the customer.
Savant Labs offers flexible and scalable subscription plans designed to adapt to the evolving needs of organizations. Here's an overview of their scaling policies:
Savant provides four primary subscription tiers to accommodate varying organizational requirements:
Starter: Ideal for individuals seeking to automate analytic processes.
Pro: Tailored for professionals aiming to enhance their analytics capabilities.
Team: Designed for teams looking to scale analytics and insights across multiple use cases.
Enterprise: Suited for large organizations with advanced automation and compliance needs.
These plans are structured to allow organizations to scale up or down based on their specific needs, ensuring flexibility as business requirements change.
Savant's consumption-based pricing model enables organizations to pay based on actual usage rather than fixed per-user licensing fees. This approach offers financial flexibility, allowing businesses to scale their data operations without incurring unnecessary costs. For instance, Zynex Medical reported a 60% cost reduction after transitioning to Savant's consumption-based model, highlighting the efficiency and scalability of this pricing structure.
The combination of tiered subscription plans and a consumption-based pricing model provides organizations with the ability to:
Scale Up: As data needs grow, organizations can seamlessly transition to higher-tier plans or increase usage without significant financial burdens.
Scale Down: If requirements decrease, businesses can adjust their plans or usage accordingly, ensuring they only pay for what they need.
This flexibility ensures that organizations can adapt their analytics capabilities in line with their evolving operational demands.
Savant Labs offers flexible subscription options designed to accommodate the evolving needs of organizations. Here's a comprehensive overview of their contract renewal and cancellation policies:
Prepaid Annual Subscriptions: These are one-year commitments that do not automatically renew. Organizations can stack up to five consecutive years by applying multiple prepaid subscriptions simultaneously.
Auto-Renewing Subscriptions: Savant Labs offers monthly or yearly plans that automatically renew at the end of each term. To prevent automatic renewal, cancellation must be completed before the start of the next billing cycle.
Billing and Payment: Subscription fees are charged on the first day of each term. Payment methods are securely processed through third-party providers.
User-Initiated Cancellation: Organizations can cancel auto-renewing subscriptions at any time. The cancellation will take effect at the end of the current billing period, ensuring uninterrupted service until that point.
Cancellation Process: To cancel a subscription, users can navigate to the “Subscriptions” tab within Savant Central Management and follow the provided instructions. Alternatively, contacting Savant Support via Live Chat or phone is also an option.
Refund Policy: Savant Labs does not offer refunds for canceled subscriptions unless the service is defective, misrepresented, unavailable, or as required by law.
Savant Labs reserves the right to terminate a subscription without prior notice if there is a violation of their Terms of Service.
Advance Notice: For auto-renewing subscriptions, it's advisable to cancel at least a few days before the renewal date to ensure the cancellation is processed in time.
Savant Labs is committed to maintaining high standards of data security and privacy, adhering to several key compliance frameworks to ensure the protection of customer data. Here's an overview of the compliance standards met by Savant Labs:
Savant Labs complies with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), ensuring that user data is handled by these regulations. This includes providing users with rights to access, delete, and transfer their personal data.
Under its Data Processing Agreement (DPA), Savant Labs commits to:
Notifying customers promptly of any data breaches.
Assisting customers in complying with their obligations under data protection laws.
Implementing appropriate technical and organizational measures to ensure data security.
These measures ensure that customer data is processed securely and in compliance with applicable laws.
Savant Labs
By Savant Labs
