Account Setup and Access: Sign up for Routific and access the web dashboard. No installation needed, as Routific is cloud-based and runs directly in your browser.
Import Orders and Data Preparation: Prepare a spreadsheet (CSV/Excel) with delivery addresses and order details. Import your orders using Routific’s upload tool. The system checks for errors and helps you clean and validate addresses for optimal accuracy.
Define Drivers, Vehicles, and Constraints: Add drivers (manually or via upload), set their work hours, start/end locations, and vehicle capacities. Enter route constraints such as time windows, priority stops, delivery notes, and service times to tailor optimization logic to your real-world needs.
Configure Project Settings: Choose default optimization preferences (time, distance, etc.), and set project-level parameters like distance format and typical stop duration. Save these as templates for future use.
Route Optimization and Adjustment: Let Routific’s AI-powered engine generate efficient delivery routes—optimized within seconds to a few minutes depending on the dataset size. Review suggested routes, tweak as needed with simple drag-and-drop tools, and make any manual assignments or last-minute adjustments.
Driver App and Dispatch: Drivers receive their assigned routes instantly via the Routific driver app or a link sent to their phone. Real-time dispatch enables immediate mobilization for delivery runs.
Live Tracking and Notifications: Track driver progress, send real-time customer delivery notifications with live ETAs, and communicate directly with drivers as needed during routes.
Routific
By Routific Solutions Inc
Routific is designed to be highly flexible and configurable, enabling businesses to tailor the platform to their unique operational workflows. Organizations ranging from small local delivery operations to larger fleets can leverage extensive customization options across route planning, driver management, integration, and reporting.
Configurable Delivery Constraints: Routific allows users to define route constraints such as delivery time windows, service durations, vehicle load capacities, shift times, and driver breaks. These variables ensure that each route reflects actual business realities.
Priority and Special Requests: Users can set unique priorities for stops, assign specific delivery types (pickup, drop-off, etc.), and include notes for drivers, directly influencing route generation.
Editable Routes: After optimization, dispatchers retain full control, able to drag-and-drop stops, add last-minute orders, reassign drivers, and split routes as needed. Manual adjustments are instant and intuitive.
Order Imports and API Integrations: Orders can be uploaded via spreadsheets (CSV, Excel) or integrated automatically from e-commerce or ERP systems using Routific’s flexible API, supporting automation and seamless workflow integration.
Custom Webhooks and API Output: The Routing Engine API can be embedded in custom tech stacks and supports callbacks/webhooks for real-time updates, custom triggers, and automated data flows across platforms.
Third-Party System Integrations: Routific connects with Shopify, WooCommerce, Magento, CleanCloud, Zaui, and custom in-house systems through its robust API, enabling businesses to sync data and automate order processing.
Driver Assignment Rules: Dispatchers can assign routes by driver familiarity with specific territories, set driver-specific constraints (work hours, vehicle restrictions), and adjust based on driver strengths or preferences.
Flexible Territory Management: Businesses can create delivery regions and territories tailored to their service structure, improving efficiency for specialized or recurring delivery zones.
Custom Notification Settings: Automated notifications can be personalized for timing and delivery content, keeping customers informed with real-time ETA tracking links, photo proof, and alerts for delivery completion.
Proof of Delivery Customization: The system allows for capturing electronic signatures, taking multiple photos, and attaching custom notes at the point of delivery, adjusting to industry-specific needs (e.g., regulated goods, food, sensitive parcels).
Dashboard Customization: Users can configure their dashboard views to monitor active routes, key performance metrics, and real-time statuses most relevant to their business priorities.
AI & Traffic-Aware Optimization: The algorithm considers live and historical traffic, business-specific priorities, and avoids bottlenecks like rush hour, tunnels, or bridges. Users can fine-tune optimization goals (minimum cost, time, driver happiness).
Last-Minute and On-Demand Changes: The system supports dynamic re-routing, allowing instant adaptation to new stops, cancellations, or customer requests throughout the day.
Customizable Reports: End-of-day and historical analytics can be built around key metrics like on-time performance, route cost, driver efficiency, failed deliveries, and customer satisfaction, supporting custom KPIs and business reviews.
API-based Data Exports: Data can be exported in custom formats through the API for integration with accounting, business intelligence, or compliance systems.
Platform Agnostic: As a cloud-based system, Routific requires no specialized hardware and can run on any desktop or mobile browser. The driver app is designed to work on a range of devices, with navigation integration for Google Maps, Waze, or Apple Maps.
Custom Driver App Experience: Managers can configure what drivers see in their app, including stop notes, route edits, or proof-of-delivery requirements.
Multi-language and Multi-region: Routific supports operations in multiple countries, with localization for drivers and customer notifications, making it suitable for businesses with global or multilingual requirements.
Routific does not charge any setup fees. Both Essentials and Professional plans are free from initial onboarding or configuration costs—subscribers pay only the ongoing subscription price per active vehicle or user.
Software Maintenance: As a cloud-based platform, all software maintenance, performance enhancements, and updates are included in the subscription price. Users receive automatic platform improvements with no extra charges for security patches or feature upgrades.
Hardware Costs: Routific operates entirely via browser and mobile app, so there are no hardware or device installation fees.
Standard Support: Customer support—including access to help desk, email, chat, and phone support—is included within all paid subscription plans at no extra cost.
Premium Consulting/Integration: Premium consulting or custom software integration services are generally not listed as standard support offerings, but core platform support comes with your regular plan.
Customer Notifications (SMS/Email): While email notifications are available for no additional fee, SMS notifications are considered an add-on and billed separately. The typical rate for customer SMS notifications is $19 per vehicle per month, though the precise amount can vary depending on region and usage.
Volume Discounts: Routific’s pricing automatically adjusts with fleet size—larger fleets may benefit from volume discounts as the number of vehicles increases.
Free Forever Tier: Routific offers a free plan for small businesses with basic route optimization needs, limiting access to some advanced features but with no setup or maintenance costs.
Routific provides a range of training and support resources to ensure new users can quickly adopt and maximize the value of its route optimization software.
Getting Started Guides: Routific offers detailed online documentation and step-by-step setup instructions, guiding users through account creation, importing addresses, driver settings, and initial route optimization.
Intuitive User Interface: The platform is designed for simplicity, with drag-and-drop controls and contextual guides that allow most users to plan and dispatch routes without needing extensive training.
Video Tutorials and Help Center: New users have access to a library of video walkthroughs and a comprehensive help center covering common topics, best practices, and troubleshooting for rapid self-learning.
Email and Chat Support: Routific provides responsive email and live chat support to help new users with account setup, route planning, and any software-related questions.
Prompt Customer Assistance: The support team is frequently cited for quick responses and knowledgeable assistance, ensuring that beginners receive help when navigating the dashboard or mobile app.
Webinars and Demos: Routific periodically hosts live webinars and offers free product demos, allowing new users to see the platform in action and get their questions answered in real time.
In-App Guidance and Notifications: Tips, hints, and update notifications are built into the web dashboard and mobile app to keep users informed about new features and efficient use cases.
Performance Review Tools: Built-in reporting enables new users to review delivery results, learn from real data, and improve processes with the platform’s analytics features.
Routific employs encryption for all sensitive data exchanged across its platform. Data transfers happen over SSL-secured communication channels, ensuring information is encrypted in transit, guarding against interception or unauthorized access. This covers web traffic, communications between servers, and transmission to user devices.
Routific is committed to strong data privacy and protection practices in line with the General Data Protection Regulation (GDPR). The company functions as both a data controller and data processor, applying comprehensive data protection principles:
Explicit user consent for data collection.
User rights to access, port, or request deletion of their data.
Regular reviews and audits of data and security practices to ensure compliance with evolving regulations.
Role-based access and user authentication are implemented to restrict data access within Routific’s systems. Only authorized personnel and authenticated users are allowed to view or modify sensitive data, minimizing the risk of internal misuse or accidental disclosure.
Routific conducts security and data audits to ensure ongoing adherence to best practices. These reviews assess what data is collected, how it is protected, and evaluate security controls and procedures. The company strives for continuous improvement, adapting to regulatory changes and new threats.
Users retain the right to:
Have their data exported in a usable digital format.
Request data deletion (“right to be forgotten”).
Routific has streamlined these processes to be efficient and user-friendly, further supporting privacy and security.
For features like electronic proof of delivery (ePOD), Routific recommends and implements robust security practices, including encryption and user authentication, to ensure sensitive delivery documentation is safe throughout the process.
Routific is a cloud-based platform, and as such, software improvements, new features, bug fixes, and performance enhancements are managed and delivered on an ongoing basis. There is no stated fixed monthly or quarterly release cycle; instead, updates are pushed as needed to ensure users always benefit from the most current platform capabilities. Minor improvements, optimizations, and interface refinements can be rolled out seamlessly several times a year, while major feature releases are announced when available.
Automatic Cloud Delivery: Because Routific operates entirely via the web and mobile apps, updates are deployed centrally. All users access the latest version immediately without needing to download or install anything manually. This ensures consistency across all user accounts and devices.
Driver App Updates: The Routific driver app also receives periodic updates to enhance usability, compatibility, and performance. These updates are typically distributed through standard app stores (such as Google Play and Apple App Store) and may prompt for an update or occur automatically based on user device settings.
Communication and Transparency: Significant platform changes or new features are communicated through in-app notifications, support documentation, email updates, or release notes. Users are encouraged to review these notices to stay up-to-date with functionality and best practices.
No Maintenance Downtime: As a SaaS solution, Routific schedules updates to minimize any potential disruption. Routine maintenance or major upgrades are conducted with little or no user impact, allowing businesses to operate without fear of planned downtime.
Customer Ownership of Data: Routific maintains that customers are the owners of any data they submit to, store on, or generate through the platform. This includes delivery addresses, route details, order information, driver records, proof of delivery, and any additional business data. Routific acts as a custodian rather than an owner, handling data only as needed to provide, maintain, or improve its services.
No Sale or Disclosure Without Consent: The company does not sell customer data to third parties. Disclosure or sharing of data happens only with the customer’s explicit consent or as required by law (such as compliance with legal requests or regulatory obligations).
Use of Aggregated Data: Routific may anonymize or aggregate data for the purpose of product improvement, analytics, and service benchmarking, but this aggregated information cannot be traced back to specific businesses or users.
Data Access and Export: Customers can request access to their raw operational data at any time. Routific will provide exported data files in a standard, machine-readable format (such as CSV or Excel), supporting migration to another service or internal analysis. This is consistent with obligations under privacy laws like GDPR, which Routific aligns its policies with.
Deletion and Retention: Users have the right to request deletion of their data (“right to be forgotten”). Upon such a request, Routific will erase personal and operational files from its active systems, except where retention is required for legal, contractual, or service-related reasons.
API-Based Portability: For clients requiring automated workflows or deeper integration, Routific offers an API that allows business systems to extract, migrate, or synchronize operational data with external applications, enhancing data portability and business continuity.
GDPR and International Standards: Routific’s privacy practices are in line with the General Data Protection Regulation (GDPR) and similar global privacy regulations, giving users explicit rights to access, export, correct, or delete their data. The platform obtains user consent for data processing and provides clear outlines of data usage and retention practices.
Routific is designed for adaptability, making it easy for organizations to scale their route optimization and delivery planning services in response to changing business demands. The main aspects of its scaling terms include:
Per Vehicle/User Pricing: Routific’s plans are based on the number of active vehicles (or users/drivers) tracked each month. Businesses can add or remove vehicles at any time. Monthly costs automatically adjust to reflect the current fleet size, allowing for seamless scaling up or down without contractual penalties.
No Long-Term Contracts: Subscribers are not locked into annual commitments. Companies may upgrade, downgrade, or cancel their subscription as operational needs change, providing maximum flexibility for seasonal or rapidly changing delivery operations.
Instant Plan Adjustments: Administrators can modify the number of vehicles or drivers tracked directly through the dashboard, and new usage is reflected in the next billing cycle. There is no technical barrier or service delay when adjusting scale.
Free Trials and Plan Migration: A 7-day free trial is offered, enabling organizations to evaluate Routific risk-free before committing. Businesses can switch between Essentials, Professional, or Professional+ tiers as requirements evolve, without additional fees or complicated migration processes.
No Setup or Minimum Fees: There are no setup fees or minimum monthly charges beyond the cost for active vehicles. This supports organizations that need to expand or contract their delivery resources on short notice, providing true pay-as-you-go service.
Month-to-Month Subscription:
Routific operates on a flexible, pay-as-you-go monthly billing model, charging only for active vehicles or users each billing cycle. There are no long-term contract commitments or annual lock-ins.
Automatic Renewal: Service renews automatically at the start of each month. Subscribers do not need to manually renew; the monthly fee is processed via the payment method on file—unless service is paused or canceled for a specific vehicle or the whole account.
Plan Adjustment Flexibility: Users can upgrade, downgrade, or switch between Essentials, Professional, or Professional+ plans at any time. Adjustments take effect in the next billing cycle, and there are no additional fees for changing plans.
No Setup or Reactivation Fees:
There are no setup charges or reactivation fees for resuming service after cancellation or for adding additional vehicles or users.
Cancel Anytime: Users can cancel their Routific subscription at any time, for individual vehicles/users or for the entire account. There are no penalties, early termination fees, or required notice periods.
Immediate Billing Adjustment: Service and billing end at the close of the current monthly cycle for any canceled vehicle or user. There are no prorated refunds for partial months; access continues through the remainder of the paid month.
No Device Returns Required: Routific is entirely cloud-based with no hardware to return. Account and data access are simply suspended or deleted upon cancellation, based on customer request.
Data Export on Cancellation: Customers have the right to request a digital export of their operational and route data before service ends, supporting data portability and continuity.
Free Trials: New users can take advantage of a 7-day free trial, which can be canceled at any point during the period without incurring charges.
Customer Support: Email and live chat support are available to assist with renewal, plan adjustments, or cancellation questions.
No Minimum Usage Requirement: There is no minimum fleet size or usage threshold. Even single-vehicle operations can subscribe, pause, or cancel without restrictions.
Service Suspension (Pausing): While Routific does not advertise a formal pause mode, users can remove or deactivate vehicles/users instantly and add them back as needed, with billing adapting to the current active count.
Routific is designed to support robust data protection, privacy, and operational compliance, adhering to widely recognized international standards important for businesses handling delivery and customer information.
General Data Protection Regulation (GDPR): Routific is aligned with the EU’s GDPR, ensuring strong privacy controls and enabling user rights such as data access, correction, portability, and erasure. The platform obtains explicit consent for data collection, transparently outlines processing purposes, and upholds data minimization and retention policies. Businesses using Routific in the EU, UK, and similar jurisdictions can meet core GDPR obligations when leveraging the platform for delivery and logistics management.
Encryption: Routific encrypts all data transmissions with SSL/TLS protocols, and data is also protected at rest, safeguarding both business and customer information against unauthorized access or interception.
Role-Based Access Control (RBAC): Access to sensitive data within the platform is restricted through authenticated user roles and permissions, limiting visibility and control to only authorized personnel.
Regular Security Audits: Routific conducts periodic security assessments, reviewing data collection, storage, and access policies to ensure best practices are maintained and regulatory requirements are met.
Data Ownership and Portability: Customers are the sole owners of their submitted and generated data. Routific provides tools and support for data export (in formats like CSV or Excel), aligning with modern requirements for user control and easy migration to other platforms.
Right to Erasure and Correction: Users can request data deletion or corrections, and Routific fulfills such requests by applicable privacy laws.
No Data Selling: Routific does not sell customer data. Data is shared with third parties only with explicit consent or when required by law.
