Implementing RemotePC is a relatively straightforward process, especially for individual users and small teams. For larger organizations, RemotePC offers enterprise-grade deployment tools. Here's a step-by-step breakdown of the typical implementation process:
Account Setup Begin by signing up for a RemotePC account on remotedesktop.com. Choose a plan that fits your needs—Consumer, SOHO, Team, or Enterprise.
Download and Install Download the RemotePC application on the computers you want to access remotely. For individual users, this is a simple installer. For enterprises, MSI packages are available for mass deployment.
Configure Access Set up each computer for remote access by logging in with your RemotePC credentials and enabling "Always-ON Remote Access." You can also set a personal key for added security.
Mass Deployment (for Enterprises) For large-scale rollouts, RemotePC supports Group Policy-based deployment using MSI and MST files. Admins can:
Create a Group Policy Object (GPO)
Place the MSI and MST files in a shared network folder
Assign the software to domain computers
Force policy updates and reboot systems to complete the installation.
User and Group Management Admins can add users manually or via CSV upload, assign computers to users, and organize them into groups. Permissions can be customized per user or group.
Policy and Feature Customization Admins can create preference policies to control access features like file transfer, clipboard sharing, and remote printing. These can be enforced across users or groups.
Testing and Go-Live After deployment, test remote connections, verify user access, and ensure security settings are in place. Once confirmed, the system is ready for full-scale use.
Typical Timeframe:
Individual setup: 5–15 minutes per device
Small team setup: 1–2 hours
Enterprise deployment: 1–3 days, depending on network size and IT readiness.
Customisation
RemotePC offers a variety of customization options, especially under its Enterprise plan, to meet specific business needs:
Custom Deployment Packages: Create MSI/MST packages tailored to your environment, including pre-configured settings.
Group Policy Integration: Automate deployment and configuration across Windows domains.
User Role Management: Assign roles and permissions to control access levels and feature availability.
Feature Restrictions: Disable or enable features like file transfer, clipboard sharing, or remote printing based on security policies.
Network Access Control: Restrict access to RemotePC from specific IP ranges or networks.
Wake-on-LAN (WOL): Wake up offline computers remotely, useful for IT maintenance.
API Access: Generate API keys for integration with internal systems or automation workflows.
Session Logging and Auditing: Track user activity, session times, and access logs for compliance and monitoring.
On-Premise Option: For organizations with strict data residency or compliance requirements, RemotePC offers an on-premise version of its remote access solution.
Additional Costs
RemotePC is known for its transparent and affordable pricing, but there are a few additional costs to be aware of:
No Setup Fees: There are no setup or installation fees for any of the plans.
No Maintenance Charges: Ongoing maintenance is included in the subscription cost.
Support Charges: Standard support (email, chat, and phone) is included in all plans at no extra cost.
Overage Charges: If you exceed the number of computers allowed in your plan, you’ll be charged $20 per additional computer per year, billed in full for the subscription period
Add-ons: Features like the RDP Connector are available as optional add-ons at $20 per computer per year
Taxes: Sales tax, VAT, or GST may apply depending on your region.
Training
RemotePC offers a range of support and onboarding resources to help new users get started:
7-Day Free Trial: All plans come with a no-credit-card-required trial to explore features.
24/7 Support: Email, live chat, and phone support are available around the clock.
Knowledge Base: A comprehensive online help center includes setup guides, FAQs, and troubleshooting tips.
Video Tutorials: Step-by-step videos walk users through installation, configuration, and advanced features.
Enterprise Onboarding: For large organizations, RemotePC provides deployment tools like MSI installers, Group Policy integration, and user management via CSV or Active Directory sync.
Security Measures
RemotePC places a strong emphasis on security, implementing multiple layers of protection:
End-to-End Encryption: All remote sessions are secured with TLS v1.2 and AES-256 bit encryption, ensuring data is protected in transit.
Two-Factor Authentication (2FA): Adds an extra layer of login security using email or mobile verification.
Personal Key: Users can set a unique key that acts as a second password for accessing remote systems.
Blank Host Screen: Prevents unauthorized viewing of the remote screen during a session.
Session Timeout: Automatically ends idle sessions to reduce risk.
Access Logs: Admins can monitor session activity and user access for compliance and auditing.
IP Restriction: Enterprise users can restrict access to specific IP addresses or networks.
Role-Based Access Control: Assign permissions based on user roles to limit access to sensitive features.
Updates
RemotePC regularly releases updates to enhance performance, fix bugs, and introduce new features. While the exact frequency isn’t publicly specified, updates are typically rolled out automatically or can be triggered manually by users. For enterprise environments, administrators can remotely update the RemotePC software on Windows and Mac systems via the web dashboard, ensuring minimal disruption and centralized control.
Data Ownership and Portability
RemotePC adheres to a clear policy on data ownership:
User Ownership: All data accessed, transferred, or stored during remote sessions remains the property of the user or organization. RemotePC does not claim ownership of any user data.
No Data Storage: RemotePC does not store session data unless explicitly recorded by the user. File transfers and clipboard data are encrypted and transient.
Portability: Users can export logs, session data, and user configurations. Enterprise users can also manage user data via CSV files or API integrations, making it easier to migrate or back up configurations.
This approach ensures that businesses retain full control over their data and can move or replicate their setup if needed.
Scaling Up / Down
RemotePC is designed to scale flexibly with organizational needs:
Scaling Up: Organizations can upgrade their plan at any time to add more computers or users. Additional computers can be added for $20 per device per year, and upgrades take effect immediately.
Scaling Down: Downgrades are typically applied at the end of the current billing cycle. Users can remove devices or reduce user counts via the admin dashboard.
Enterprise Flexibility: The Enterprise plan supports bulk user management, group creation, and custom deployment packages, making it easy to scale across departments or regions.
API Access: For large-scale environments, RemotePC offers API access to automate user provisioning, session tracking, and system integration.
The terms & conditions for contract renewal and cancellation
RemotePC offers flexible subscription management with clear terms for renewal and cancellation:
Auto-Renewal: By default, RemotePC enables auto-renewal 15 days after account creation. This ensures uninterrupted service by automatically charging your payment method at the end of your current subscription period
Disabling Auto-Renewal: Users can disable auto-renewal at any time by logging into their account and navigating to the Profile section. This must be done before the renewal date to avoid being charged for the next cycle
Cancellation: You can cancel your RemotePC account at any time through the account dashboard. Once canceled, you will lose access to all configured remote computers
Retention Offer: If you initiate cancellation, RemotePC may offer a 75% discount on your next renewal as a retention incentive
Refunds: RemotePC does not explicitly mention a refund policy on its site, so it’s best to cancel before renewal to avoid unwanted charges.
Billing Adjustments: If you upgrade your plan mid-cycle, you only pay the difference in cost for the remaining period.
Compliance
RemotePC is built with enterprise-grade security and compliance in mind. While it does not list every certification publicly, it aligns with several key standards:
AES-256 Bit Encryption: Ensures secure data transmission during remote sessions.
TLS v1.2 Protocol: Protects data in transit with industry-standard encryption.
Two-Factor Authentication (2FA): Adds an extra layer of login security.
Session Logs and Auditing: Supports compliance with internal and external audit requirements.
Data Residency and Privacy: RemotePC does not store session data unless explicitly recorded by the user, supporting privacy compliance.
For organizations with strict compliance needs (e.g., HIPAA, ISO 27001, or SOC 2), it’s recommended to contact RemotePC directly to confirm certifications or request a compliance statement.
