Qlik Sense typical implementation process:
Initial Assessment and Planning: This phase includes understanding the business requirements, defining the scope of the project, and planning the implementation strategy. It involves collaboration between the Qlik team and the client's stakeholders to ensure alignment with business objectives.
Data Integration and Preparation: Qlik Sense integrates data from various sources, which involves setting up data connections, data ingestion, and ensuring data quality. This step may include real-time data integration, automated transformation, and data quality checks to ensure that the data is analytics-ready.
Development and Customization: During this phase, the Qlik Sense environment is configured, and dashboards and reports are developed. This step often includes creating no-code data models, setting up automated and continuous data refinement processes, and customizing the software to meet specific business needs.
Testing and Validation: Before going live, the system undergoes rigorous testing to ensure that it meets the defined requirements and performs as expected. This includes validating data accuracy, performance testing, and user acceptance testing.
Deployment and Training: Once the system is validated, it is deployed to the production environment. Training sessions are conducted for end-users and administrators to ensure they are proficient in using the software and can leverage its full capabilities.
Qlik Sense customization process:
No-Code Data Models: Users can compose data models on the fly without needing extensive coding skills, allowing for quick adjustments and customizations.
Automated and Continuous Refinement: The software provides automated transformation and continuous refinement of data, ensuring that it remains relevant and useful for analytics purposes.
Enterprise-Grade Security and Governance: Qlik Sense includes robust security and governance features, which can be tailored to meet the specific compliance and security requirements of different businesses.
Qlik Sense addtionals costs:
Setup Fees:
On-Premise: Thesetup cost istypically includedin the upfrontcost or subscriptioncost.
Cloud-Based/SaaS: Thereare generallyno additionalsetup fees asthese are includedin the servicefees chargedat the time ofpurchase.
Maintenance Costs:
On-Premise: Maintenancecosts are overand above theupfront fee andtypically amountto 20% of theoriginal purchaseprice annually. This fee coverssupport for thecurrent and previousversions, aswell as accessto version upgrades.
Cloud-Based/SaaS: Maintenancecosts are includedin the recurringmonthly fee, whichalso covers monitoring, upgrades, training, and support.
Customization Costs:
Customization costsvary dependingon the productand pricing tierchosen, as wellas the levelof customizationrequired. Thesecosts are applicablefor both on-premise andcloud-based deployments.
Recurring/Renewal Costs:
On-Premise: Annualrecurring feesinclude renewal, upgrades, andongoing support.
Qlik Sense training and supports:
Training:
Qlik Continuous Classroom: Offers hundreds of self-service courses, assessments, and tutorials designed for all skill levels. Users can access these resources anytime, anywhere.
Instructor-Led Training: Available both in-person and virtually, covering various aspects of Qlik Sense usage and development.
Custom Application Training: Specialized training with a learning consultant and instructional designer, including customized training videos and best practices launch kits.
Support:
Qlik Support Services: Available at different levels, including basic to enterprise support. Services include technical support, software maintenance, and access to a knowledge base.
Community Support: Access to a large community of Qlik technologists and members for collaboration and support.
Qlik Sense security measures:
Encryption:
Sensitive information, such as passwords and data connection strings, is encrypted using AES-256 encryption.
Access Controls:
Application access is secured at the resource level, with data reduction and encryption protecting app data.
Secure Software Development Lifecycle:
Qlik follows an adapted implementation of the Scaled Agile Framework (SAFe) and industry best practices for quality assurance. This includes static code analysis, threat modeling, third-party vulnerability scanning, and penetration testing.
Vulnerability Management:
Qlik follows a Responsible Disclosure approach for high or critical vulnerabilities, including publishing Security Bulletins and creating software fixes promptly.
Secure Operations:
Qlik proactively monitors production environments to identify and resolve vulnerabilities. Independent third parties perform vulnerability assessments against Qlik’s infrastructure, platform, and applications.
Certifications and Accreditations:
Qlik Sense Updates:
Release Frequency:
Qlik Sense Enterprise Client-Managed: Starting from May 2024, Qlik Sense Enterprise Client-Managed will have two major releases per year, specifically in May and November.
Qlik Sense Enterprise on Windows: Regular updates and patches are released, with detailed release notes provided for each version. For example, the release notes for May 2021 and August 2023 include information on new features, resolved issues, and known limitations.
Management of Updates:
Release Notes: Qlik provides comprehensive release notes that detail new features, resolved issues, and known limitations for each update. These notes are available on the Qlik Community and help users understand the changes and improvements in each release.
Qlik Sense data ownership and portability:
Data Ownership:
Customer Data: Customers retain ownership of their data. Qlik does not acquire any ownership rights in the content that customers submit to the APIs or the platform. This ensures that customers have full control over their data.
API Usage: When using Qlik's APIs, customers grant Qlik a license to use, host, store, modify, communicate, and publish the content submitted through the APIs. This license is necessary for Qlik to provide, secure, and improve the APIs and related services.
Data Portability:
Export and Import: Qlik Sense allows for the export and import of apps, including data connections. However, when exporting an app from a server, existing data connections are not exported with the app. This means that data connections need to be re-established when importing the app into a new environment.
Qlik Sense scalability:
Autoscaling in Cloud Environments:
Azure Integration: Qlik Sense can leverage Azure's autoscaling capabilities to automatically add or remove VM nodes based on resource usage. This includes scaling up by adding resources to existing VMs or scaling out by adding additional VMs to the environment.
Silent Install and Configuration: When scaling out, Qlik Sense can use silent installation features and the QRS API to automatically deploy and configure new nodes in the environment. This ensures seamless scaling without manual intervention.
Scaling in On-Premise Environments:
Multi-Node Clusters: Qlik Sense Enterprise for Windows supports large-scale deployments with multi-node clusters. Scaling involves considering various factors such as RAM, CPU, data model complexity, and user patterns. Qlik's scalability team and enterprise architects can provide guidance to optimize large-scale deployments.
Qlik Sense terms and conditions:
Automatic Renewal:
Agreementsfor perpetually licensedsoftware areautomaticallyrenewed for successivetwelve (12) monthperiods unlessthe customerprovides Qlik withwritten noticeof non-renewal atleast forty-five (45) daysprior to theend of the currentannual period.
Supportcontracts alsoautomaticallyrenew for additionalannual termsunless the customerprovides writtennotice of non-renewal at leastforty-five (45) daysbefore the endof the then-current supportperiod.
Support Fees:
Support feesare payable annuallyin advance andare subject toincrease forany renewal period, provided Qlik notifies the customerof such fee increaseat least sixty(60) days priorto the end ofthe then-current supportterm.
Ifa customer elects not to renewan agreementfor its perpetuallicenses, thenon-renewal mustapply to alllicenses withinthe same productline.
Reinstatement ofLapsed Contracts:
Reinstatement oflapsed or canceledagreements forperpetually licensedsoftware willbe subject topayment of thethen-current annualsupport feesfor the 12-month periodbeginning onthe date of reinstatement and theaggregate feesthat would havebeen payableduring the periodof lapse, providedthe combinedreinstatement feesare paid withintwelve (12) monthsafter the dateof the lapse.
A supportreinstatement feeequal to twenty-five percent(25%) of thetotal supportfees payablefor all applicableperiods may alsobe assessed.
Cancellation Terms:
Subscriptions maynot be canceledin whole or inpart during anysubscriptionperiod. Subscriptionfees are subjectto increase basedon prevailingrates at thetime of renewal.
Eitherparty may terminatethe agreementor any applicableorder form, license, or subscriptionif the otherparty fails tocure a materialbreach withinthirty (30) days(ten (10) daysin the case ofnon-payment bythe customer) after writtennotice of suchbreach.
Qlik may terminatethe agreementimmediately uponany breach ofspecific sections, such as thoserelated to exportcontrol laws.
Effect ofTermination:
Qlik Sense adhere to the following compliance standards:
ISO Certifications:
ISO 27001: Qlik meets the standards for implementing an information security management system (ISMS), which includes legal, physical, and technical controls involved in an organization's information risk management processes.
ISO 27017: This certification covers cloud security controls for cloud service providers and is an extension to the ISO 27001 ISMS framework.
ISO 27018: This certification covers cloud privacy requirements and security controls for cloud service providers, also an extension to the ISO 27001 ISMS framework.
SOC Assessments:
SOC 1 Type 2: Provides an evaluation on the suitability of the design and operating effectiveness of Qlik's internal controls relevant to user entities' internal control over financial reporting.
SOC 2 Type 2 + HITRUST CSF: Evaluates the suitability of the design and operating effectiveness of Qlik's internal controls based on the AICPA Trust Services Principles for Security, Availability, Processing Integrity, Confidentiality, and Privacy. The HITRUST CSF is a widely adopted security and privacy framework across multiple industries.
HIPAA Compliance:
Qlik supports customers with their HIPAA regulatory requirements via the HITRUST CSF certification. This includes mandatory configuration of Customer Managed Keys (enhanced encryption) and signing a Business Associate Agreement (BAA) with Qlik before loading personal health information into Qlik Cloud.
FedRAMP:
Qlik Cloud Government has achieved FedRAMP's authorized designation at the Moderate Impact Level (IL), providing a standardized approach to security authorizations for cloud service offerings in the U.S. Public Sector.
Other Certifications:
TISAX: QlikTech Inc. is a TISAX participant and has completed a TISAX assessment, which is relevant for the automotive industry.
IRAP: Qlik has been assessed by an independent Information Security Registered Assessors Program (IRAP) assessor against the Australian Government Information Security Manual (ISM) Controls, ensuring compliance with Australian government standards.
