Effectiveness and ROI: Many users praise Postscript for its ability to boost conversion rates and generate incremental revenue, often outperforming other marketing methods like email.
Ease of Use: Merchants frequently highlight the platform’s intuitive interface, making it easy to set up campaigns and manage subscriber lists.
Customer Support: The support team, including staff members like Taylor and Meg, is often described as responsive, helpful, and proactive in resolving issues via live chat or email.
Automation and Features: Users appreciate features like automated flows (e.g., abandoned cart recovery, welcome series), segmentation tools, and integrations with Shopify data for targeted campaigns.
Flexibility: Postscript’s tools for subscriber acquisition—such as landing pages, QR codes, and text-to-join keywords—are highly valued for their ability to grow SMS lists efficiently.
Billing Issues: Some users have reported being charged after canceling their subscription or being billed for unused services, which they found frustrating and unfair.
Rollover Credit Policy: A few customers expressed dissatisfaction with the lack of clarity around rollover credits. For example, one user spent $1,800 over nine months without realizing they couldn’t stockpile credits, and Postscript was unwilling to offer a refund or resolution.
Platform Exclusivity: Postscript only supports Shopify stores, which limits its usability for businesses on other e-commerce platforms. This exclusivity is seen as a drawback by some potential users.
Cost for Small Businesses: While medium to large enterprises benefit from Postscript’s features, smaller businesses may find the costs high relative to the number of messages sent or their overall budget.
