PeopleGrove
By PeopleGrove
PeopleGrove typical implementation process:
Pre-launch Planning: Gather institution-specific assets and define platform goals.
Platform Configuration: PeopleGrove configures the platform to match your institution’s branding and requirements.
User Data Import: Import user records to enable smooth logins for students, alumni, faculty, and staff.
Testing & Review: Test the platform internally to ensure everything works as intended.
Training & Support: Provide training for administrators and prepare support materials for users.
Official Launch: Go live with a campus and alumni introduction, often with promotional campaigns.
PeopleGrove can be customized to fit specific business and institutional needs. Here are key data points illustrating customization capabilities:
Branding and Visual Customization: Institutions can customize the platform’s colors, logos, and subdomains to match their own branding. For example, primary and secondary colors can be set using HTML color codes, and the subdomain in the URL can be tailored to the organization’s domain.
Feature Visibility and Configuration: Administrators can toggle features on or off according to specific requirements. This includes enabling or disabling modules like mentorship, job boards, event management, and more.
Integration with Existing Systems: PeopleGrove offers robust integration options with a wide range of third-party applications, including CRM systems (Salesforce, Slate, Oracle, Ellucian), fundraising platforms (GiveCampus), event tools (Zoom, Brazen), job boards (Handshake, Symplicity), and analytics platforms (Google Analytics).
Customizable User Permissions: The platform supports role-based access controls and permissions, allowing institutions to define who can access, manage, or interact with different parts of the platform.
API for Advanced Customization: PeopleGrove provides an open API, enabling custom integrations and data exchanges with other business systems as needed.
Customizable Forms, Fields, and Reports: Administrators can create custom forms, fields, and reports to collect and analyze data relevant to their specific programs or initiatives.
Mobile Access and Self-Service Portals: The platform is accessible via mobile devices and can be configured to include self-service portals for users.
Content and Communication Management: Institutions can manage and customize content libraries, discussion forums, email templates, and automated notifications to align with their communication strategies.
Data Import/Export: PeopleGrove supports the import and export of user data, making it easier to integrate with existing databases and to migrate information as needed.
Event and Program Management: Institutions can customize event management, scheduling, and program evaluation features to fit their unique workflows and objectives.
Customizable Member Directories and Profiles: Member directories and participant profiles can be tailored to include institution-specific information and fields.
PeopleGrove offers a range of training and support resources to help new users—including administrators, students, alumni, and mentors—quickly get up to speed with the platform.
New Admin Training Sessions: Regularly scheduled online training sessions specifically for new administrators, covering platform overviews, module tours from both student and admin views, and hands-on guidance for starting strong with PeopleGrove. These sessions are led by customer education specialists and include opportunities for Q&A.
Office Hours: Weekly office hours are available for new administrators to join, ask questions, and receive live support from PeopleGrove experts. These are typically held each Wednesday at 10am Pacific / 1pm Eastern.
Help Center and Documentation: online help center articles and guides for both administrators and end-users, addressing topics from account setup and profile management to mentorship best practices and troubleshooting.
Direct Support Tickets: Users can submit support tickets directly through the platform by clicking the question mark icon in the top right corner and selecting “Help.” The support team reviews tickets daily on weekdays and typically responds within one business day.
Onboarding Resources for End Users: Streamlined onboarding flows for new users, including branded invitation emails, clear landing pages, and quick sign-up processes that guide users through profile creation and platform navigation. Administrators can also add custom questions during onboarding.
PeopleGrove has implemented several robust security measures to safeguard user data and maintain trust with its institutional partners and users:
SOC 2® Certification: PeopleGrove is a SOC 2 certified company, which means its data management and security practices have been independently audited and verified for compliance with strict industry standards for security, availability, processing integrity, confidentiality, and privacy.
Encryption: The platform requires secure connections for all users (HTTPS TLS 1.2) and encrypts all data both in transit and at rest. This ensures that sensitive information is protected from unauthorized access during transmission and while stored.
Secure Cloud Hosting: All data is hosted with leading cloud providers (Amazon Web Services and Google Cloud), both of which operate highly secure, SSAE 16 audited data centers. Unless specifically requested otherwise, data is exclusively hosted in the United States.
Application Security Best Practices: PeopleGrove follows modern application security best practices, including secure coding, regular security updates, and vulnerability management to protect against threats.
Third-Party Security Services and Network Scanning: The company employs third-party security services and network scanning tools to proactively identify and mitigate vulnerabilities and security risks.
Incident Response and Transparency: PeopleGrove maintains logging within its Google Cloud environment to monitor for unauthorized access or data exfiltration. In the event of a security incident, the company commits to investigating and notifying affected users if sensitive data is exposed.
PeopleGrove policy on data ownership and portability is defined primarily through its Terms of Service and Privacy Policy.
Data Ownership: According to the Terms of Service, all intellectual property rights in and to any “Customer Data” (meaning data submitted by the institution or its users) remain the sole property of the customer (the institution) and its authorized users. PeopleGrove, as the service provider, does not acquire ownership rights to this data. PeopleGrove is only permitted to use, host, transmit, and display the data as necessary to provide and support its services, for billing, technical support, compliance checks, or as required by law. The customer is responsible for all aspects of the data, including sourcing, management, accuracy, quality, legality, and privacy. This means that, in practice, the institution and its users retain control and ownership over their own data.
PeopleGrove software meets several important compliance standards relevant to data security and accessibility:
SOC 2® Certification: PeopleGrove is SOC 2 certified, which means external auditors have verified that the company maintains rigorous controls over security, availability, processing integrity, confidentiality, and privacy. All user connections are secured using HTTPS TLS 1.2, and data is encrypted both in transit and at rest. PeopleGrove also leverages secure, audited cloud providers (Amazon and Google) for data hosting and maintains a high uptime rate of 99.999%.
Section 508 Accessibility Compliance: PeopleGrove is committed to accessibility and strives to make its platform fully Section 508 compliant. The company conducts regular accessibility testing, trains developers and support teams on accessibility best practices, and uses third-party tools to ensure ongoing improvements. A Voluntary Product Accessibility Template (VPAT) is available for detailed review.
