PEAK
By CIM Environmental Pty Ltd
Excellent Support & Onboarding: Many users praise the CIM support team’s responsiveness and expertise, highlighting that onboarding and deployment are smooth. “Support through the installation process has been fantastic!” and “The team are extremely knowledgeable and will hold your hand throughout the membership” are representative remarks
Improved Efficiency & Cost Savings: PEAK consistently receives high marks for helping users streamline operations, reduce energy and maintenance costs, and rapidly resolve issues. Users cite real, measurable savings—for example, the platform helped identify and fix high overnight water consumption that had gone previously unresolved
Easy Collaboration & Real-Time Insights: Reviewers appreciate the ability to centralize issue tracking, assign tasks, and collaborate across teams remotely. The chat feature, workflow management, and centralized record-keeping are highlighted as major workflow improvements.
Advanced Automated Monitoring: The AI-powered system provides continuous monitoring, generates alerts only for important anomalies, and offers actionable guidance. “The level of detail now available to us and the real-time insights…provided by knowledgeable engineers!
User Experience & Accessibility: Most users find the software user-friendly, with clear data visualization and easily accessible operational insights. “The ease of use, clear system parameters, and the powerful & insightful way it delivers solutions” stands out
Actionable Alerts & Reporting: The alert activation system is valued for catching defects proactively, with timely notifications allowing for rapid action with contractors or maintenance staff
Navigation & Learning Curve: Some users note that certain features are hard to find or the interface can feel unintuitive, especially for new users or those transitioning from other systems. “Some parts are hard to navigate but possibly just getting used to it.” Several reviewers mention the need for additional training
Notification Overload: There are complaints about receiving excessive or sometimes irrelevant email alerts that may not pertain to actionable defects or consumption events.
Deployment Complexity (Rule Configuration): A few reports cite hurdles with quickly deploying rules, especially if teams are used to legacy processes. While this has improved, initial setup may require extra support from CIM
Integration Requirements: At least one reviewer noted that they were not aware of specific technical compatibility requirements in advance (e.g., the need for BMS to be Bacnet compatible).
