Ottimate
By Ottimate
Fraud Detection and Compliance: Users appreciate the platform's robust fraud detection and compliance features, which help maintain the integrity of financial operations.
Integration Capabilities: The platform's ability to integrate with various accounting systems is highly valued. This feature ensures that users can maintain their existing workflows without extensive system overhauls.
Customer Support: The customer service provided by Ottimate is frequently mentioned as a strong point. Users find the support team responsive and helpful, ensuring that any issues are promptly addressed.
Time-Saving: Ottimate is praised for its ability to automate the invoice capture process, cutting down the time required for manual data entry and approval processes. Users have noted substantial time savings, which allows them to focus on more strategic tasks.
Ease of Use: Many users appreciate how user-friendly Ottimate is, highlighting its intuitive interface and seamless navigation. The platform makes it easy to search for invoices and receipts, which significantly reduces the time spent on AP tasks.
Data Capture Limitations: Some users have noted that the platform needs improvement in capturing additional data, such as utility usage, which is necessary for certain analyses.
Invoice Reading Errors: There are reports of the invoice reading software making multiple errors, requiring users to reassign products frequently. This has led to frustration as the time saved by automation is offset by the need to correct these errors.
Setup Difficulties: A few users have found the initial setup process challenging and time-consuming. There have been complaints about being charged for the service despite not being able to use it effectively.
Check Delivery Issues: Some users have reported issues with the length of time it takes for checks to reach vendors, with instances of checks getting lost in the mail.
