Orca

1. Initial Consultation:Understanding the specific needs and requirements of the business.

2. System Setup:Installation of the ORCA GPS fleet management system in the vehicles.

3. Configuration:Customizing the software to meet the specific monitoring criteria and business needs.

4. Training:Providing training to the users on how to use the system effectively.

5. Testing:Ensuring the system works as expected and making any necessary adjustments.

1. Monitoring Criteria:Users canspecify theirown monitoringcriteria, allowingthe system totrack variousparameters suchas vehicle location, fuel consumption, and employeeperformance.

2. Geolocation Tools:The managementand geolocation toolscan be tailoredto meet the specificrequirementsof differentindustries, includingconstruction, mining, andmunicipal services.

3. REST API:ORCA offers a RESTAPI that complieswith the ISOAEMP standard, facilitatingeasy data retrievaland integrationwith other systems, regardless ofthe machinerymanufacturer.

4. Industry-SpecificSolutions:Geothentic providestailored solutionsfor various sectors, including cities, constructionfirms, miningcompanies, andmore, ensuringthat the softwaremeets the uniqueneeds of eachindustry.

Setup Fees:

• Initial setup fees may apply for the installation and configuration of the ORCA system. These fees can vary based on the complexity and scale of the deployment.

Maintenance and Support Charges:

• Ongoing maintenance and support charges are typically included in the subscription fee. These charges cover regular updates, technical support, and system maintenance.

• The starting price for ORCA is approximately CA$21 per month, which may include basic support and maintenance services.

Training:

• Geothentic provides comprehensive training options, including in-person training, webinars, live online sessions, and detailed documentation.

• Training materials such as videos are also available to help users get acquainted with the system.

Support:

• Support is available through various channels, including phone support, email/help desk, and online chat. Personalized support is also offered to ensure smooth operation and quick resolution of any issues.

Data Security:

1. Geothentic ensures the security of data by hosting it on Canadian servers with enhanced security measures. The architecture includes load balancing, backup plans, and stringent security protocols to protect data from unauthorized access.

2. The company is ISO 27001 and 27017 certified, ensuring high standards of information security management.

Release Frequency:

• ORCA software releases updates regularly to fix bugs, improve performance, and add new features. Users are notified in advance of any significant changes that may affect their use of the system.

Update Management:

• Updates are managed centrally, and users are provided with instructions on how to apply them. In some cases, updates may be applied automatically to ensure the system remains secure and up-to-date.

Orca's Policy on Data Ownership and Portability:

1. Data Ownership:Customers own all the data they input into the Orca system. Orca acts as a data processor, handling the data on behalf of the customer.

2. Data Portability:Orca provides tools and support for data portability. Customers can request to export their data in a standard file format, which can be done before terminating the subscription. This ensures that customers can transfer their data to another service or system if needed.

1. Scalability:Orca allows customers to easily scale their subscription up or down based on their requirements. This includes adding or removing features or services as the organization's needs change.

2. Subscription Adjustments:Customers can adjust their subscription plan to accommodate changes in the number of users, the volume of data, or the specific features they need. This flexibility ensures that the service remains cost-effective and aligned with the business's evolving needs.

1. Renewal:Subscriptions typically renew automatically unless the customer provides notice of non-renewal at least 30 days in advance. Renewal fees are charged at the then-current rates.

2. Cancellation:Customers can terminate the subscription at any time through their customer profile or by contacting support. ORCA may also terminate the agreement for non-payment or other material breaches.

ORCA software meets various compliance standards, including GDPR for data protection and privacy. The system is designed to comply with industry-specific regulations, ensuring that sensitive data is handled appropriately.