Ooma Office

Name: Ooma Office
Brand: Ooma, Inc
SKU: 685bf5281a4becfc81f53f71
Rating: 4.5 (867 reviews)

Overview of Ooma Office Software Company

Ooma, Inc. (NYSE: OOMA), based in Sunnyvale, CA, is a publicly traded telecommunications company offering cloud-based communication services for both homes and businesses. Founded in 2003 and with an IPO in July 2015, the company now serves approximately 1.21 million core users across its residential and business lines .

Founding and Growth

Founders: Andrew Frame and Michael Cerda founded Ooma in Palo Alto in 2004 (incorporated in 2003) .
Expansion: Originally focused on residential VoIP with Ooma Telo was launched in 2009. Ooma Office debuted in 2013; mobile support followed in 2016, and Ooma Office Pro arrived in 2020 .
Scale: As of 2024, Ooma employs about 1,186 people and operates primarily in the U.S. and Canada, with limited international presence .

Funding and Valuation

Early Rounds: Raised $7.8M in 2005, then $12M in 2007 (Series B) with notable investor Sean Parker
IPO: July 17, 2015.
Current Valuation: Market cap ≈ $354M, with trailing twelve-month revenue ~$259M and small net loss (~$4.9M) . Revenues have grown steadily from $168.9M (2021) to $216M (2023)

Product Offerings and Features

Ooma Office Suite:

Essentials (~$19.95/user/month): Virtual receptionist, SMS/MMS, ring groups, call park, voicemail-to-email, multi-device support via phones or apps .
Pro (~$24.95): Adds softphone desktop apps, HD video conferencing (Ooma Meetings), call recording & analytics, voicemail transcription, robocall blocking, integrations with Google Workspace & Microsoft 365 .
Pro Plus (~$29.95): Further includes call queuing, hot-desking, CRM integrations (Salesforce, Dynamics, Zoho, Freshdesk, Clio), shared voicemail, digital call deflection, online bookings, scheduled SMS, auto-dialer, whiteboard, contact widget, call park via app, and team chat .

Adjacent Offerings

Ooma Connect: Fixed wireless internet backup/base station complementing Office services .
Managed Wi‑Fi: Plug-and-play enterprise-grade Wi‑Fi for SMBs .
Ooma Enterprise & AirDial: UCaaS suite and POTS replacement for critical infrastructure (e.g. fire alarms) .

Acquisitions and Product Expansion

Butterfleye (security camera) acquired 2017, then shut down 2021 .
Voxter (custom communications) 2018; Broadsmart 2019; OnSIP (Junction Networks) 2022 .
2600Hz acquired in October 2023, boosting wholesale CPaaS capabilities .

Ooma Office AI and New Features

May 2024: Added contact widget, auto-dialer, scheduled SMS, app call-park, whiteboard, and mobile team chat—available in Pro Plus and some in Pro .
August 2023: Introduced online bookings, team chat, one-to-many messaging, messaging templates, CRM integrations (Zoho, Freshdesk), and a refreshed desktop app UX.

Company Culture and Values

Customer-First Philosophy: Tailored onboarding and support, serving SMBs without contracts, transparent pricing, and scalability .
Innovation-Driven: Steady rollouts of features, APIs, UCaaS integrations, and backend product evolution
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Work Environment: With 1,186 employees and 47 patents (2022), they emphasize a tech-savvy, collaborative workplace .

Ooma Office

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