Naverisk

Implementing Naverisk is designed to be straightforward and scalable, especially for Managed Service Providers (MSPs) and internal IT teams. Here's a step-by-step overview of the typical process:

1. Initial Consultation & Planning
   The process begins with a consultation to understand your business needs, infrastructure, and goals. This helps determine whether a cloud-hosted or on-premise deployment is best suited for your environment.

2. System Requirements & Preparation
   Before installation, system prerequisites are reviewed. Naverisk requires English locale settings and compatible operating systems (e.g., Windows 10+, Windows Server 2016+). SQL Server must also be installed in English.

3. Installation & Deployment
   Depending on your choice, the Naverisk platform is either deployed on your local servers or provisioned in the cloud. The Naverisk Agent is installed on endpoints to enable monitoring and management.

4. Configuration & Customization
   During setup, key modules such as RMM, PSA, and Service Desk are configured. This includes setting up automation rules, ticket workflows, patch management schedules, and user roles.

5. Training & Onboarding
   Naverisk provides onboarding support and documentation to help teams get familiar with the platform. Training may include walkthroughs of the dashboard, ticketing system, and automation features.

6. Go-Live & Optimization
   Once configured, the platform goes live. Teams begin using it for device monitoring, ticketing, and service delivery. Performance is monitored, and adjustments are made to optimize workflows.

7. Ongoing Support & Updates
   Naverisk offers 24/7 global support and regular software updates. These updates include performance enhancements, new features, and security patches.

Typical Timeframe:
Implementation can take anywhere from a few days to two weeks, depending on the size of the IT environment, deployment type, and customization needs.

Naverisk is highly customizable to fit specific business needs. Here are several data points that highlight its flexibility:

• Automation Rules: Users can create custom workflows, including automated ticket creation, CSAT survey dispatch, and remediation actions.

• Custom Email Templates: Fully customizable email templates allow branding with logos, colors, and personalized messages for surveys and notifications.

• Scheduled Jobs: You can define and queue scheduled tasks for software updates, patch deployments, and system checks, tailored to your operational calendar.

• Web Config Parameters: Advanced users can modify the web.config file to adjust website parameters and behavior, offering deeper customization for hosted environments

• Role-Based Access Control: Permissions can be tailored for different user roles, ensuring secure and efficient access management.

• Device Grouping & Tagging: Devices can be grouped and tagged based on location, client, or function, allowing for targeted monitoring and reporting.

• Custom Reporting: Built-in reporting tools can be configured to generate client-specific insights, SLA tracking, and performance metrics.

Naverisk is marketed as an all-inclusive platform, with pricing starting at $110.00 per month. This fee covers access to its full suite of features—RMM, PSA, Service Desk, and automation tools—without requiring separate module purchases. Importantly:

• No Setup Fees are explicitly mentioned, suggesting that onboarding is included in the subscription.

• Maintenance Costs are not separately charged; updates and platform improvements are part of the subscription.

• Support Charges are also included. Naverisk offers 24/7 global support at no extra cost, which is a significant value-add for MSPs and IT teams

• Billing Flexibility is available through customizable service agreements, which can be tailored to different client types (e.g., managed vs. ad-hoc clients) and integrated with platforms like QuickBooks and Xero.

Naverisk provides a strong support and training ecosystem for new users:

• Onboarding Assistance: New clients receive help with setup, configuration, and deployment.

• Documentation & Knowledge Base: A comprehensive online resource center offers guides, tutorials, and best practices.

• Live Support: Available 24/7 globally, with knowledgeable technicians who can resolve most issues immediately.

• Training Sessions: Included in the subscription, these sessions help teams understand how to use the platform effectively, from ticketing and automation to billing and reporting.

• Community Access: Users can engage with other MSPs and IT professionals for shared insights and troubleshooting.

Naverisk takes data protection seriously and incorporates several layers of security:

• Cloud Backup Integration: Free access to Arma Data Protection, a next-generation cloud backup service with industry-leading security and compliance, helps protect endpoints and servers from ransomware and data loss.

• Role-Based Access Control: Ensures that only authorized users can access sensitive data and perform administrative tasks.

• Audit Trails: Tracks user activity and system changes for accountability and compliance.

• Secure Remote Access: Remote control features are encrypted and designed to prevent unauthorized access.

• Compliance Standards: While specific certifications aren’t listed, the platform emphasizes adherence to best practices in data protection and operational security.

Naverisk releases updates regularly, typically aligned with major version releases such as “2025 R1.” These updates include new features, performance improvements, and security patches. The upgrade process is designed to be quick and simple, especially for users running versions from 2020 R3 onward. Updates are managed through downloadable installers that automatically upgrade the web interface, database, and agents. While most data and configurations are retained, users are advised to back up customized configuration files before upgrading to avoid losing customizations.

According to Naverisk’s Terms and Conditions:

• You retain full ownership of your data. This includes all content, personal information, and configurations stored or inputted into the platform.

• Naverisk refers to this as “Your Confidential Information,” and it is protected under their confidentiality clause.

• The platform does not claim rights over your data, and you are free to export or migrate it as needed.

• While specific data portability tools aren’t detailed, the platform’s structure and support suggest that data can be extracted upon request or through standard export features.

This policy ensures that organizations maintain control over their information and can transition to other platforms if needed without data lock-in.

Naverisk offers flexible terms for scaling based on organizational needs:

• Subscription-Based Pricing: You pay a monthly fee (starting at $110) that can be adjusted based on the number of endpoints or users.

• No Long-Term Contracts Required: This allows MSPs and IT teams to scale up or down without being locked into rigid agreements.

• Custom Service Agreements: You can define different billing models for managed vs. ad-hoc clients, making it easier to align costs with service levels

• Cloud or On-Premise Deployment: This flexibility supports scaling across different infrastructure models, whether you're expanding globally or consolidating locally.

Naverisk uses a flexible agreement model, particularly through Term Agreements and Recurring Services Agreements:

• Term Agreements are time-bound contracts that specify a set number of service hours per day, month, or year. These agreements have a defined start and end date, and must be renewed before the expiration date to avoid service interruption.

• Renewal Alerts are built into the system. Naverisk automatically generates alerts seven days before the agreement’s end date, prompting renewal actions. These alerts create sales tickets to ensure follow-up.

• Cancellation Terms are not explicitly detailed in the public documentation, but based on the general Terms and Conditions, users can terminate service by ceasing use of the platform. However, any prepaid fees are likely non-refundable unless otherwise agreed.

• No Rollover of Hours: Unused hours in a Term Agreement do not carry over to the next period. Hours reset based on the agreement’s start date

• Recurring Services Agreements allow for more dynamic billing and service provisioning, with intervals and pricing tied to service bundles. These agreements are calculated for profitability and can be adjusted based on usage.

• Data Ownership: Users retain full ownership of their data, which is classified as “Your Confidential Information” under Naverisk’s Terms and Conditions.

• Confidentiality Protections: Both parties are bound by confidentiality clauses that protect sensitive data and intellectual property.

• Secure Infrastructure: The platform operates on secure underlying systems, including third-party networks and software, which are managed to ensure data integrity and availability.

• Cloud Backup Integration: Through Arma Data Protection, Naverisk offers secure cloud backup services that align with industry standards for data protection and ransomware defense.