Mimecast
By Mimecast
Customer Satisfaction: Mimecast's Cloud Archive solution receives high customer satisfaction ratings, with a +96 Net Promoter Score and 100% renewal intention from clients.
Integration and Ease of Use: Mimecast integrates well with platforms like Office 365, and users find it generally easy to use.
Reliability and Continuity: Users appreciate Mimecast's reliability, particularly its ability to spool emails during server downtime, ensuring business continuity.
Security Features: The software is commended for its robust security features, including protection against email-borne threats like phishing and malware.
Effective Spam Filtering: Many users praise Mimecast for its excellent spam filtering capabilities, noting that it significantly reduces unwanted messages without many false positives.
Customer Support: While some users find the email support to be adequate, others express frustration with the level of support provided, particularly if phone support is not opted for.
Cost Concerns: There are complaints about the high cost of Mimecast services, with some users considering alternative solutions due to annual price increases.
User Interface Issues: The web interface can be counterintuitive, and some users report that the Outlook plugin can be slow at times.
Complex Administration: Some users find the admin console and configuration options to be complex and not very intuitive, requiring a learning curve to manage effectively.
