Manatal

Implementing Manatal is designed to be quick and user-friendly, especially for small to mid-sized businesses. Here's a breakdown of the typical process and timeline:

Implementation Process

1. Initial Setup
   • Create your account and choose a plan.

   • Configure company settings, user roles, and permissions.

2. Pipeline & Workflow Customization
   • Set up custom job pipelines tailored to your recruitment process.

   • Define automation rules for candidate communication, interview scheduling, and assessments.

3. Data Migration (if applicable)
   • Import existing candidate databases, resumes, and job listings.

   • Manatal supports bulk uploads and integrations with other HR tools via API.

4. Job Board Integration
   • Connect to 2,500+ free and premium job boards.

   • Enable one-click job posting to platforms like LinkedIn, Indeed, and niche boards.

5. Training & Onboarding
   • Access documentation, tutorials, and customer support.

   • Teams typically receive onboarding support to ensure smooth adoption.

6. Go Live
   • Begin using the platform for sourcing, tracking, and managing candidates.

   • AI features like candidate scoring and social media enrichment kick in automatically.

Timeline

• Typical Duration: 2 to 4 weeks

• Fast Track: Some teams report seeing productivity improvements within the first week, especially with job board integrations and automation features.

Manatal is designed to be highly adaptable, especially in its mid-to-upper tier plans:

• Custom Fields & Pipelines: You can tailor candidate profiles, job listings, and recruitment workflows to match your internal processes.

• Workflow Automation: Available in the Enterprise and Enterprise Plus plans, this lets you automate repetitive tasks like candidate follow-ups, interview scheduling, and status updates.

• User Roles & Permissions: Assign different access levels to recruiters, managers, and consultants for better control over data and actions.

• API Access: Enterprise Plus and Custom Plans include Open API access, allowing integration with your existing HR tech stack.

• SSO & User Groups: These features support enterprise-level security and team segmentation, available in Enterprise Plus and Custom Plans.

• Custom Integrations: The Custom Plan offers bespoke integrations with other platforms, tailored to your business needs.

• Email & Social Media Sync: Gmail integration and automatic LinkedIn profile extraction streamline candidate communication and sourcing.

• Advanced Reporting: Enterprise Plus includes a report builder for customized analytics and performance tracking.

• Setup Fees: No setup fees for standard plans; onboarding costs may apply for Custom Plans.

• Monthly Pricing: $15 to $55 per user/month, billed annually depending on the chosen plan.

• Custom Plan Pricing: Available on demand, includes dedicated support and tailored integrations.

• Support Charges: Priority support included only in Enterprise Plus and Custom Plans.

• Maintenance Fees: None explicitly charged; software updates and maintenance included in subscription.

• Taxes: 9% GST applies only to users in Singapore; no taxes charged for other regions.

Manatal offers a robust support ecosystem to help users get started and stay productive:

• 24/5 Live Support: Available via chat and email for quick troubleshooting and guidance.

• Tutorials & Videos: A rich library of step-by-step guides covering every feature, from job posting to candidate scoring.

• Documentation Hub: Includes developer guides, HR trend articles, and platform walkthroughs.

• Onboarding Assistance: Especially for Enterprise and Custom Plan users, onboarding may include personalized setup and training sessions.

Manatal takes data protection seriously, with enterprise-grade safeguards:

• SOC 2 Type II Certification: Verified by third-party auditors, ensuring rigorous security controls.

• Cloud Infrastructure: Hosted on Amazon Web Services (AWS), with ISO 27001 and PCI Level 1 certifications.

• Data Encryption: SSL encryption secures all communication between users and servers.

• Role-Based Access Control: Ensures users only access data they’re authorized to view.

• Compliance Tools: Supports GDPR, CCPA, PDPA, and other global data protection regulations.

• Incident Response Protocols: Real-time alerts and rapid resolution mechanisms for any security breaches.

• Daily Backups & Disaster Recovery: Full backups retained for 30 days and tested weekly.

• Data Residency: All customer data is stored in the USA, with strict access controls.

Manatal maintains an agile release cycle to keep the platform fresh and competitive:

• Regular Updates: New features, improvements, and bug fixes are rolled out frequently — often weekly or biweekly.

• Changelog Access: Users can view a detailed log of recent updates and enhancements on the Manatal changelog page.

• Automatic Deployment: Updates are cloud-managed and require no manual installation or downtime.

Manatal aligns with global data protection standards like GDPR, ensuring users retain control over their data:

• User Data Ownership: Clients maintain full ownership of their data, including candidate profiles, job listings, and recruitment analytics. Manatal acts as a data processor, not a data owner.

• Data Portability: Users can export their data in structured, machine-readable formats such as CSV or JSON. This supports seamless migration to other platforms if needed.

• Compliance Support: Manatal’s infrastructure supports GDPR, CCPA, and other privacy regulations, ensuring lawful data handling and transfer.

• Secure Transfers: Data exports and transfers are encrypted and follow secure protocols to prevent unauthorized access.

Manatal offers flexible terms to accommodate changing organizational needs:

• Per-User Pricing: Plans are billed per user per month (annually), making it easy to add or remove users as your team grows or shrinks.

• Plan Upgrades: You can upgrade to higher-tier plans (e.g., from Professional to Enterprise Plus) to unlock advanced features like workflow automation, API access, and custom integrations.

• Downgrades: Downgrading is possible at the end of your billing cycle, though some features may be lost depending on the new plan.

• Custom Plans: For large enterprises or evolving needs, Manatal offers bespoke plans with tailored features, onboarding, and support.

• No Lock-In Contracts: Most plans do not require long-term commitments, allowing for agile adjustments.

Manatal follows a subscription-based model with automatic renewal, but offers flexibility and transparency:

• Automatic Renewal: Subscriptions renew automatically at the end of the billing cycle unless canceled. This applies to monthly and annual plans.

• Cancellation Policy: Users can cancel at any time before the renewal date. Cancellation must be done through the account dashboard or by contacting support.

• No Refunds for Early Termination: Once a billing cycle begins, refunds are generally not issued for unused time.

• Online Cancellation: In compliance with global standards (e.g., California’s ARL), Manatal allows users to cancel online without needing to call or email support.

• Renewal Reminders: For contracts longer than one year or involving free trials over 31 days, users may receive renewal reminders 15–45 days before the renewal date.

• Custom Contracts: Enterprise and Custom Plan users may have tailored terms, including negotiated cancellation windows and onboarding clauses.

Manatal is built to meet global data protection and security standards:

• GDPR (EU): Fully compliant with the General Data Protection Regulation, ensuring user data rights and lawful processing.

• CCPA (California): Adheres to the California Consumer Privacy Act for transparency and user control over personal data.

• PDPA (Singapore): Compliant with Singapore’s Personal Data Protection Act for regional clients.

• SOC 2 Type II Certification: Validates Manatal’s internal controls for data security, availability, and confidentiality.

• Data Residency: All customer data is stored in the United States, with strict access controls and encryption.

• Daily Backups & Disaster Recovery: Data is backed up daily and retained for 30 days, with weekly recovery tests.

• Role-Based Access Control: Ensures users only access data relevant to their roles.

• SSL Encryption: All data in transit is encrypted using industry-standard protocols.