Mambo EMM
By Social Mobile
The typical implementation process for Mambo EMM:
Implementation Steps:
Account Setup: Create and configure your Mambo EMM account, establishing organizational settings and administrative roles.
Policy Creation: Develop device management policies tailored to your organization's security and operational needs, including application permissions, security protocols, and usage restrictions.
Device Enrollment: Register devices to the Mambo EMM platform using methods such as:
Zero-Touch Enrollment: Ideal for large-scale deployments, allowing devices to be pre-configured and managed out-of-the-box without manual setup.
QR Code Provisioning: Generate and scan QR codes containing configuration details to enroll devices individually.
NFC Bump: Utilize Near Field Communication to transfer enrollment configurations from a master device to new devices.
Application Deployment: Distribute and manage necessary applications through the managed Google Play Store, ensuring devices have the required tools for operation.
Testing and Validation: Conduct thorough testing to confirm that devices comply with established policies and function as intended within the organizational environment.
Mambo EMM offers extensive customization options to align with specific business requirements:
Advanced Kiosk Mode:
Custom Backgrounds: Upload background images or select solid colors to match your brand identity.
Persistent Messages: Display custom messages at the top or bottom of the kiosk interface for important notifications.
App Layout Configuration: Arrange and position applications on the kiosk screen, defining grid sizes and orientations to suit operational needs.
Device Management:
Policy Enforcement: Implement advanced passcode restrictions, configure smart lock settings, and enforce compliance policies to maintain security standards.
Remote Configurations: Remotely set up Wi-Fi, control accessibility services, and manage system updates, ensuring devices are consistently aligned with company policies.
Geofencing and Geotracking: Utilize location-based services to define operational boundaries and track device movements in real-time.
Application Management:
Managed Google Play Integration: Distribute, update, and manage applications seamlessly through the managed Google Play store.
Private App Publishing: Deploy proprietary applications securely, ensuring only authorized devices have access.
Web App Management: Incorporate web applications into the device ecosystem, providing users with necessary tools without native installations.
Branding and User Interface:
Custom Branding: Tailor the device interface to reflect company branding, offering a cohesive user experience.
Mambo EMM offers a transparent pricing structure with considerations for setup fees, maintenance, and support charges:
Setup Fees:
One-Time Setup Fee: According to the Mambo EMM Licensing Agreement, a one-time setup fee may be applicable. Licensees are required to pay this fee within five business days of receiving the initial invoice.
Maintenance:
Included in Subscription: The subscription plans encompass all core elements necessary for effective Android fleet management, implying that regular maintenance and updates are included without additional charges.
Support Charges:
Basic Support: Included across all subscription tiers, providing essential assistance.
Standard Support: Available for an additional fee in the Basic, Standard, and Advanced plans; included in the Enterprise plan.
Enhanced & Extended Support: Offered at an extra cost for the Basic, Standard, and Advanced plans; included in the Enterprise plan.
Mambo EMM provides a range of training and support resources to assist new users in effectively managing their Android device fleets:
Support Resources:
Support Portal: Mambo EMM offers an extensive online support center that addresses common questions and provides detailed guides on various topics, including:
Policy Management: Instructions on creating and assigning policies to devices.
Enrollment Procedures: Step-by-step guides for enrolling devices using methods like QR codes and Knox Mobile Enrollment.
Device Management: Tutorials on remote configurations, location tracking, and device grouping.
Team Collaboration: guidance on adding team members, managing roles, and setting permissions.
Billing and Account Management: Information on updating billing details and changing subscription plans.
Product Updates and Release Notes: Regular updates inform users about new features, enhancements, and known issues, ensuring they stay informed about the platform's evolution.
Training and Onboarding:
30-Day Free Trial: New users can explore Mambo EMM's features through a 30-day free trial, allowing hands-on experience without initial financial commitment.
User-Friendly Interface: The platform is designed with a clean and intuitive interface, facilitating straightforward deployment and management of Android devices, which reduces the learning curve for new users.
Customer Support:
Support Packages: Mambo EMM offers various support levels to cater to different organizational needs:
Basic Support: Included across all subscription tiers, providing essential assistance.
Standard Support: Available for an additional fee in the Basic, Standard, and Advanced plans; included in the Enterprise plan.
Enhanced & Extended Support: Offered at an extra cost for the Basic, Standard, and Advanced plans; included in the Enterprise plan.
Mambo EMM implements a comprehensive suite of security measures to protect corporate data and ensure device integrity
Device Security Controls:
Advanced Passcode Restrictions: Enforce complex password policies to prevent unauthorized access.
Smart Lock Configuration: Manage smart lock settings to balance security with user convenience.
Work Data Protection: Remotely wipe or lock work-related data on devices to safeguard sensitive information.
Compliance Enforcement: Ensure devices adhere to organizational security policies and standards.
Debugging and App Installation Restrictions: Disable debugging features and restrict app installations to trusted sources, minimizing potential vulnerabilities.
Device Management Features:
Remote Configuration: Set up Wi-Fi, control accessibility services, and manage system updates remotely to maintain consistent security settings across all devices.
Factory Reset Prevention: Restrict factory reset options to prevent unauthorized data wipes or device reconfigurations.
Camera and Screen Capture Controls: Disable cameras and screen capture functionalities for work applications to prevent unauthorized data capture.
Kiosk Mode: Lock devices into specific applications or functionalities, reducing exposure to potential security threats.
Application Management:
Managed Google Play Integration: Distribute and manage applications through a controlled environment, ensuring only vetted apps are installed on devices.
Private App Publishing: Securely deploy proprietary applications, limiting access to authorized users and devices.
Web App Management: Oversee web applications to ensure they meet security standards and are used appropriately within the organization.
Additional Security Measures:
Device Integrity Checks: Regularly assess devices for signs of compromise or unauthorized modifications.
Data Transfer Controls: Block external data transfers to prevent unauthorized sharing of sensitive information.
Mambo EMM maintains a proactive update schedule to ensure users have access to the latest features and security enhancements:
Update Frequency:
Regular Releases: Historically, Mambo EMM has deployed feature updates approximately every six weeks, providing clients with consistent improvements and support.
Recent Cadence: In 2024, the platform released updates in January, April, July, and October, indicating a quarterly release pattern.
Update Management:
Changelog Documentation: Each release is accompanied by detailed changelogs, outlining new features, improvements, and bug fixes.
User Communication: Users are informed of upcoming updates and changes through official channels, ensuring they are prepared for new deployments.
Mambo EMM policies on data ownership and portability are designed to prioritize customer control and compliance with data protection regulations:
Data Ownership:
Customer Ownership: As the data controller, you retain full ownership of all data associated with your use of Mambo EMM services.
Mambo EMM's Role: Mambo EMM acts as a data processor, handling your data solely to provide and support the services, without claiming any ownership over it.
Data Portability:
Data Retrieval: You have the right to request access to, correction of, or deletion of your personal data at any time by contacting Mambo EMM's Data Protection Officer at [emailprotected].
Mambo EMM offers flexible subscription plans designed to accommodate the dynamic needs of organizations, allowing for seamless scaling of device management as requirements evolve.
Subscription Plans:
Basic Plan: Priced at $0.99 per device per month, this plan includes essential features for Android fleet management.
Standard Plan: At $1.49 per device per month, it offers additional functionalities such as custom branding and device location tracking.
Advanced Plan: For $2.49 per device per month, this plan provides comprehensive features, including advanced kiosk modes and remote control capabilities.
Enterprise Plan: Tailored for large-scale deployments, this plan includes all features with volume discounts available upon request.
Scaling Flexibility:
Per-Device Pricing: Organizations are billed based on the exact number of devices managed, enabling cost-effective scaling up or down in response to changing needs.
No Long-Term Commitments: The pricing structure supports adjustments without the necessity for long-term contracts, providing agility as organizational requirements shift.
Support Options:
Basic Support: Included in all plans, offering essential assistance.
Standard Support: Available for an additional fee in the Basic, Standard, and Advanced plans; included in the Enterprise plan.
Enhanced & Extended Support: Offered at an extra cost for the Basic, Standard, and Advanced plans; included in the Enterprise plan.
Mambo EMM contract renewal and cancellation policies are structured to provide clarity and flexibility for its clients:
Contract Renewal:
Initial Term: The agreement commences on the Effective Date and spans an initial period of two (2) years.
Automatic Renewal: Post the initial term, the contract automatically renews for successive two-year periods ("Renewal Periods") unless either party opts out.
Opt-Out Provision: To prevent automatic renewal, a party must provide written notice at least 30 days before the current term concludes.
Contract Cancellation:
Termination Rights: Either party can terminate the agreement if the other party materially breaches any term and fails to remedy it within 30 days of notification.
Immediate Termination: In cases where a breach is irremediable or if a party becomes insolvent, the other party may terminate the agreement immediately upon written notice.
Effect of Termination: Upon termination, all rights granted under the agreement cease, and any outstanding fees become immediately due.
Mambo EMM is committed to maintaining high standards of security and compliance to protect organizational data. The platform adheres to industry regulations and standards, ensuring that devices are secured against potential threats and that sensitive data is protected both in transit and at rest.
Mambo EMM has implemented processes to achieve ISO 27001 certification, demonstrating its dedication to information security management.
These measures reflect Mambo EMM commitment to providing a secure and compliant enterprise mobility management solution.
