The company outlines a 3‑step implementation process, designed to make deployment fast, simple, and fully supported.
The process begins by scheduling a demo with the Intouch team. During this session, they walk you through the system, explain its key modules (monitoring, scheduling, reporting, energy‑waste alerts), and answer any operational or technical questions.
After the demo, Intouch offers a60-day free trial, which provides full access to the monitoring platform. This trial allows your production team to test the system in a real factory environment, evaluate machine connections, dashboards, scheduling capabilities, and OEE reporting, and determine exactly how the solution performs on your shop floor.
If the company proceeds after the trial, Intouch works with your team to finalize deployment. They support installation, connection to machines (via OPC UA or relay‑based inputs), user onboarding, training, dashboard setup, and reporting configuration. Ongoing support continues after implementation, ensuring teams adopt best practices and achieve measurable improvements in OEE and efficiency.
While no exact timeframe is published, Intouch emphasizes that the system is easy to install, simple to learn, and designed for quick deployment with rapid ROI, often within weeks rather than months. Case studies such as Boddingtons Plastics show that companies were fully operational soon after onboarding and saw measurable improvements shortly thereafter.
Intouch Monitoring can be customised in multiple ways, and several verified data points support this.
The platform is described as “your system, not ours”, with each installation tailored to suit individual factory requirements. This includes adapting dashboards, reporting structures, machine connections, and planning workflows.
Users can customize real‑time dashboards with preferred KPIs, chart types, and machine views. The system also produces fully configurable production and process reports, allowing businesses to view metrics in formats aligned with their internal processes.
Intouch Monitoring includes language customisation, enabling adaptation of the interface to languages such as Arabic (commonly required in GCC markets). This confirms UI‑level customization options.
The system supports OPC UA for advanced equipment and simple relay inputs for older machines. This flexibility allows customization based on machine types, ages, brands, and communication capabilities.
Higher‑tier plans include custom report creation, advanced alerts, and material‑usage features, allowing businesses to tailor analytics to their unique KPIs and operational workflows.
Intouch offers optional modules, such as theEnergy-Waste Monitoring Module, which can be added to the production-monitoring system depending on the factory's operational needs.
The platform is already used across diverse sectors—plastics, medical, automotive, packaging, renewable energy, electronics, food, etc.—demonstrating its ability to adapt to different production environments and requirements.
Intouch Monitoring provides a high‑support onboarding model, backed by multiple verified data points.
New users are given a 60‑day free trial, during which Intouch provides hands‑on assistance to help teams experience the system in a live environment.
The platform offers multiple support channels including:
Intouch Monitoring offers:
These training formats ensure smooth onboarding for operators, supervisors, and production managers.
Enterprise plans include a Dedicated Success Manager who oversees implementation and optimization.
Intouch emphasizes continuous support after rollout, helping users improve OEE, optimize scheduling, and configure reports.
Intouch Monitoring incorporates several verified security mechanisms:
The software supports SSL encryption, ensuring secure transmission of all data between devices and servers. This is included across all subscription tiers.
Intouch uses Azure SQL Database, which provides:
This was confirmed in platform documentation and reviews.
Granular access controls allow organizations to manage:
This enhances internal security within the factory.
The system supports secure login, protected mobile access, and data governance features aligned with modern cloud SaaS systems. While not explicitly labelled as AI‑enabled security, the platform emphasizes protecting operational data across devices.
Intouch Monitoring offers a flexible subscription‑based pricing model, which directly supports scaling.
Pricing is tied to the number of machines selected on the pricing slider. Customers can increase or reduce machine counts as production capacity changes, enabling seamless scale‑up or scale‑down.
Manufacturers can move between plans depending on functionality needs—for example, upgrading to access custom reporting, advanced alerts, or a dedicated success manager. This tiered structure helps businesses scale in functional complexity as they grow.
The website notes that organizations with more than 100 machines receive custom pricing, implying special, scalable terms for large installations.
All plans allow unlimited users, meaning scaling staff access does not increase recurring costs. This supports organizational growth without licensing barriers.
Intouch Monitoring
By intouch monitoring Limited
