InfoFlo Print

The implementation involves a structured, personalized onboarding handled remotely over Zoom to ensure the system is accurately tailored to the print shop’s specific products, pricing rules, and internal workflow requirements.

• The process includes a mandatory one-time Setup & Training fee that covers all initial configuration and setup labor.
• The entire onboarding is conducted as a one-on-one process via remote video conferencing (Zoom).
• The typical time frame for the initial setup and full system deployment usually spans between 2 to 4 weeks.
• Implementation includes adding all of the print shop’s specific products and materials to the internal database.
• The phase focuses heavily on customizing product pricing rules and material costs based on the client’s unique business needs.

InfoFlo Print is designed to be highly adaptable and customizable, allowing print shops to tailor nearly every operational component, from integrated pricing rules to automated workflow triggers, without being locked into rigid standard processes.

• Clients have the ability to customize nearly every part of the software to match their distinct operational requirements and business models.
• The system facilitates advanced customization of material, labor, and finishing pricing rules to generate instant and accurate quotes.
• Users can define custom workflow automation triggers that automatically notify staff or move jobs between stages.
• The pricing structure includes a commitment to provide any further customization or new product additions requested after setup at no extra cost.
• The software is scalable and allows users to selectively utilize only the necessary features for their business while retaining the option to add more as they grow.

The software utilizes a transparent pricing model consisting of a recurring monthly subscription based on user count and a mandatory, tiered, one-time setup fee, with no hidden costs for essential features or ongoing support.

• There is a significant one-time Setup & Training fee that varies by the user tier selected, ranging from approximately $3,999 to over $9,999.
• The recurring cost is a monthly subscription fee determined strictly by the number of active user accounts needed (e.g., 4 users, 7 users, 10 users).
• The monthly subscription includes all core features, such as unlimited storage and B2B portals, with a promise of no add-ons or hidden fees.
• Maintenance and standard support are included in the monthly subscription cost, meaning there are no separate or unexpected fees for ongoing technical assistance.
• The company offers a 100%, 60-day money back guarantee on the investment, minimizing the financial risk for initial adoption.

InfoFlo Print provides comprehensive, personalized training during the setup phase and backs the subscription with generous, ongoing support, ensuring customers have continuous access to assistance.

• Initial training is delivered as a one-on-one personalized session conducted over Zoom by a dedicated support specialist.
• All subscription plans come with Unlimited Support included, ensuring continuous technical and operational help.
• Support staff are consistently noted in customer feedback for being highly responsive, friendly, and knowledgeable.
• For clients requiring maximum availability, the platform offers an optional "Go Pro" upgrade that provides access to 24-hour service.
• Onsite training is an alternative option to the standard remote onboarding and can be arranged upon request.

The platform employs enterprise-grade security standards, prioritizing data protection through recognized certifications, dedicated hosting environments, and strong encryption measures to safeguard sensitive business and customer information.

• Cloud security protocols are confirmed by a certification to the international ISO 27001 standard for information security management.
• Data transmission is protected using robust 256-bit bi-directional channel encryption built into the core framework.
• Customer data is hosted on a secure, dedicated server (Dedicated VM), ensuring resources and data are not shared with other customers.
• Hosting is provided in professionally managed certified data centers located in the USA, UK, or Europe, which meet high reliability standards.
• The infrastructure is protected 24/7 by a firewall platform and latest threat detection technologies, including SIEM and IDS/IPS (Intrusion Detection/Prevention Systems).

As a cloud-based software, all system updates are managed centrally by the provider and delivered continuously to all users, ensuring constant access to the newest functionality and stability improvements without user intervention.

• The subscription includes a guarantee of Unlimited Updates as a standard feature, eliminating extra charges for new releases or patches.
• Updates are managed entirely by the vendor and are applied seamlessly and centrally, which is typical of a Software-as-a-Service (SaaS) model.
• This continuous update model ensures that users are always working with the latest features, performance enhancements, and security fixes.
• The company is known to be responsive, taking customer suggestions and often implementing requested features or custom solutions into future updates.
• Updates ensure continued compatibility and stability with key integrations, such as the seamless sync with QuickBooks Online.

InfoFlo Print asserts "true data ownership" for its clients, achieving this by hosting data on dedicated infrastructure that prevents fragmentation and ensures the client’s information is readily accessible and retrievable upon request.

• The company commits to providing the client with true data ownership, going beyond a simple clause in a contract.
• The system architecture places client data on its own secure, dedicated server, avoiding fragmentation across multi-tenant shared databases.
• This approach treats the cloud environment as an extension of the client's private network for enhanced privacy and control.
• The system is designed to allow customers to retrieve all of their data easily, describing it as being "just a click away."
• This structure is intended to prevent the complex, time-consuming, and costly processes often involved when trying to retrieve all data from highly shared cloud hosting models.

Scaling is intrinsically linked to the tiered subscription structure, allowing businesses to easily adjust their capacity by upgrading their user limit, without requiring a change to the core software or functionality.

• Scaling is managed through tiered pricing plans that are explicitly defined by the maximum number of simultaneous users.
• To scale up capacity, a company must upgrade their monthly subscription to the next higher user tier (e.g., from Up to 4 Users to Up to 7 Users).
• All essential features and functionality are included in every tier, meaning shops never lose capabilities as they scale up or down.
• The architecture is built to support growth, encouraging businesses to "Easily add more" users or capacity as their shop expands.
• Scaling down would involve downgrading the monthly subscription to a lower user tier when a reduction in user access is required.

Specific long-term contract details are not publicly detailed, but the model is based on a flexible monthly subscription with a strong initial money-back guarantee to ensure customer satisfaction.

• The most explicit term is the 100%, 60-day money back guarantee offered to all new customers, acting as a trial period commitment.
• The core fee is structured as a monthly subscription, which generally offers greater flexibility than long-term, multi-year contracts.
• Renewal of service is simplified as the recurring subscription automatically includes all updates and support provisions.
• While not publicly specified, contract renewal is typically automatic on a monthly or annual basis, as is standard for most SaaS products.
• The full details regarding long-term commitment periods, notice required for cancellation, and termination rights are outlined in the full Terms of Service document provided upon contract signing.

InfoFlo Print demonstrates compliance with essential international security and financial standards, ensuring the system is capable of securely managing sensitive business data and integrating with critical financial infrastructure.

• The cloud security framework adheres to the internationally recognized ISO 27001 certification, confirming compliance with standards for managing information security.
• The integrated payment processing capabilities imply adherence to necessary PCI compliance standards for securely handling customer credit card and ACH transaction data.
• The system maintains the compliance standards required for seamless integration with accounting software like QuickBooks Online.
• The use of certified, dedicated data centers in regions like the US, UK, and Europe assists clients in meeting various data residency and privacy requirements.
• The combination of dedicated server hosting and 256-bit encryption helps satisfy stringent requirements for data confidentiality and integrity.