iBabs typical implementation process:
Initial consultation: The iBabs team meets with the client to assess specific needs, governance requirements, and IT environment to tailor the implementation approach.
Platform configuration: iBabs is customized to align with the organization’s workflow, including setting user roles, access permissions, meeting templates, and compliance preferences.
Data migration: Existing board materials, agendas, and documents are securely imported into the platform, ensuring continuity and organization of historical records.
User onboarding and training: Administrators, board members, and other stakeholders receive training sessions (usually virtual) on platform features, navigation, and security best practices.
Pilot run: Organizations often conduct a test meeting or pilot phase to ensure familiarity and iron out any minor adjustments before full launch.
iBabs can be customized extensively to fit specific business needs, especially in context of workflows, reporting, branding, and integrations.
iBabs allows users to create custom workflows that reflect internal business processes, enabling organizations to map the platform to how they actually work rather than forcing adaptation to a fixed structure.
Notifications, task auto-assignments, and custom workflow steps can be designed to fit approval flows, committee reviews, or other unique governance requirements.
The system supports creating custom reports, offering tailored visibility into board activities, attendance, compliance tracking, and task statuses.
iBabs includes a customizable dashboard in its latest versions, allowing each user or administrator to tailor the interface and focal points for productivity.
Organizations can design and deploy customizable templates for agendas, minutes, board packs, and meeting documentation, ensuring compliance with internal standards.
iBabs supports customizable branding, so portals and documentation can reflect corporate identity and logos.
Permission levels can be configured for each board, committee, or user group, offering granular control over document access, editing rights, and visibility.
The platform integrates with leading DMS and authentication solutions (e.g., Microsoft 365, SharePoint, Azure AD) for seamless, secure access management.
iBabs supports integration with common business applications such as SharePoint and OneDrive, further extending workflows and document handling to fit existing business ecosystems.
API access allows organizations to develop bespoke integrations or automate data flows with external systems.
For public entities, iBabs enables broadcasting meetings and sharing minutes through a custom public information portal, tailored to regulatory or transparency requirements.
Users can add notes, highlight, annotate, or comment on documents in a manner suited to their own workflows, and these notes can be kept private or shared as needed.
iBabs
By Euronext Corporate Solutions
iBabs offers a suite of training and support solutions for new users, including both onboarding services and comprehensive ongoing assistance.
iBabs provides tailored onboarding that includes setup and migration assistance, ensuring a seamless transition from other platforms.
The platform delivers both onsite and remote training sessions for administrators and board members, focusing on essential features like user account setup, agenda creation, document uploads, meeting management, and specific organizational requirements.
Personal one-on-one training is available for board members, adaptable to the user’s preferred device or environment, maximizing individual learning needs.
New users gain access to a wide array of support channels: phone, email/help desk, live chat, FAQs, and knowledge base.
iBabs maintains a professional support desk that is approachable, fast, and diligent, available to assist users 24/7.
Regularly updated user guides, video tutorials, and comprehensive documentation are provided for self-paced learning and troubleshooting.
Monthly check-ins and refresh training sessions can be scheduled to ensure ongoing proficiency and address new features or workflow changes.
A dedicated customer support team helps with issue resolution, enhancement requests, and data extraction or migration at any stage.
iBabs employs a set of security measures to protect data, adhering to recognized international standards and ensuring robust data privacy and confidentiality at all stages.
All data is encrypted both in transit and at rest using AES-256 encryption, with unique encryption keys per client (tenant), ensuring strong data isolation.
Sensitive information is never transmitted unencrypted, and users are advised to avoid sending confidential data via unprotected channels such as standard email.
Strict, granular role-based access controls allow organizations to define who can view, edit, or manage specific documents and board materials.
User authentication requires secure credentials, and two-factor authentication (2FA) can be enabled across all device platforms.
Authentication options include username/password, federated identity (e.g., Google, Microsoft 365), and biometric logins like Touch ID and Face ID.
iBabs is certified under ISO/IEC 27001 (information security management) and ISO 9001 (quality management), confirming its compliance with global standards for information security and quality processes.
The platform is fully GDPR-compliant and follows "privacy by design" principles for all application development and data handling.
All servers and data storage for iBabs are located in secure European data centers, meeting stringent EU data privacy laws.
International data transfers are protected using the latest Standard Contractual Clauses (SCCs) and frameworks such as the EU-U.S. Data Privacy Framework, ensuring legal compliance for cross-border data movement.
iBabs undergoes regular penetration testing, vulnerability scans, and third-party security audits to identify and mitigate potential risks.
Detailed audit logs are maintained and made available to clients to track user activity and administrative access for transparency and breach detection; audit retention is user-defined.
iBabs releases updates regularly—typically several times per year—and manages them through automated deployments, user notifications, and transparent communication.
Updates and new releases are launched on a periodic basis, reflecting ongoing product development and user feedback integration.
These updates include feature enhancements, security patches, device optimization, and workflow improvements; recent major updates have included a redesigned dashboard, better document management, and improved mobile compatibility.
Updates are handled in the cloud, requiring no manual installation by the user, which ensures all clients receive the newest version immediately or on a scheduled rollout.
Automated notifications inform users of new features, interface changes, or system improvements either within the application or via email.
iBabs manages constructive maintenance (ongoing upgrades and updates) centrally, and releases are planned to avoid user disruption, typically delivered outside peak hours or during maintenance windows when possible.
Administrators receive clear documentation and release notes detailing each change, enabling quick orientation to new features or modified workflows.
iBabs’ policy on data ownership and portability clearly prioritizes full client control: organizations using iBabs retain ownership of their data and have the right to export their information at any time, supporting regulatory requirements and operational independence.
iBabs acts as a Data Processor, meaning the client—not iBabs—remains the Data Controller and legal owner of all data stored and processed within the platform.
Clients determine the purposes and means of processing; iBabs only acts on documented client instructions and never uses client data for its own purposes.
Organizations are responsible for the data’s lawfulness, content, and compliance with privacy legislation (such as GDPR).
Clients have the right to access and export all their data from iBabs. Data can be extracted as PDF files through built-in export functionality or by contacting iBabs support for custom extraction needs.
Data portability is enabled in line with GDPR guidelines, allowing organizations to transfer information in structured, commonly used, machine-readable formats.
Only authorized personnel with explicit client permission may access or assist with data export, and every export request is handled securely to prevent unauthorized disclosure.
At any point, clients can request a full export of their data, supporting migration to other systems or compliance with internal policies.
iBabs provides support for data migration, ensuring continuity and compliance when switching to or away from the platform.
iBabs offers flexible terms for scaling up or down according to changing organizational needs, with client-driven license adjustments and transparent billing practices.
Clients can add users, boards, modules, or features at any time during the contract period; new users and usage are billed according to the agreed tariff or price list.
Expansion typically does not require a full contract renegotiation—service levels and subscription terms are simply modified to reflect the higher user/facility count.
Setup for additional licenses or modules is managed promptly, and onboarding/training is available for new staff.
Users, modules, or boards can be removed or reduced within the platform; reductions take effect at the next contract renewal period or as specified in the commercial agreement.
For downward scaling, clients must provide notice (as per contract requirements) for a reduction in license count or features before renewal; billing is adjusted for the subsequent period.
If licenses are reduced mid-term, the client is typically billed for the committed higher level until the next renewal unless specified in the agreement.
Some contracts may allow for prorated reductions or immediate adjustments, depending on negotiations and customization.
Multi-tenancy and modular architecture enable fast changes without disruption to existing operations—the system is designed for easy adaptation to growth, consolidation, or restructuring.
iBabs contracts typically run for a one-year term with automatic yearly renewal, and both renewal and cancellation have specific notice and procedural requirements. Here are the core terms and conditions:
The default contract duration for iBabs is one (1) year.
At the end of the initial contract period, the agreement is automatically renewed for another one-year term unless terminated by either party with written notice.
Written notice for non-renewal (cancellation) must be provided at least three (3) calendar months before the contract end date.
Both client and iBabs can terminate for renewal or non-renewal, but client termination is only final once iBabs confirms receipt via email.
Price changes may prompt contract termination; if iBabs changes the price, the client may cancel within 30 days of notification, effective as of the price change date.
Cancellation is allowed at the end of each contract year, provided a three-month written notice is given before the renewal date.
Immediate (mid-term) termination may occur due to breach of essential obligations, insolvency, bankruptcy, winding up, or change in company control.
If the contract is terminated due to breach, or insolvency, all outstanding invoices are immediately due, and no refunds are given for payments made prior to termination.
iBabs software meets key international compliance standards, making it suitable for organizations that require stringent regulatory adherence for information security and data privacy.
ISO/IEC 27001:2013 (Information Security Management): iBabs is ISO/IEC 27001 certified, which demonstrates rigorous implementation of security controls and ongoing audit processes to ensure the confidentiality, integrity, and availability of information managed within the platform.
ISO 9001 (Quality Management): The platform also maintains ISO 9001 certification, ensuring adherence to quality management principles, continuous improvement, and customer satisfaction.
GDPR (General Data Protection Regulation): iBabs is fully GDPR-compliant and periodically updates its internal policies and platform features to meet EU and UK GDPR requirements regarding data privacy, consent, breach notification, subject rights, and data portability.
Data Privacy Frameworks: For international data transfers, iBabs utilizes recognized mechanisms such as Standard Contractual Clauses (SCCs), the EU-U.S. Data Privacy Framework, and the UK-Swiss Data Privacy Framework, ensuring that data moved outside the EEA remains protected under equivalent standards.
Encryption Standards: iBabs uses AES-256 encryption for data at rest and in transit, a practice in alignment with regulatory frameworks.
Role-Based Access Controls: Strict, granular access controls restrict system and data access to authorized users, supporting the principle of least privilege and audit readiness.
Regular Security Audits: Ongoing independent audits and internal assessments sustain the security and compliance posture of the platform.
