HoshinOnline

1. Setup Fees: Some software solutions may charge setup or installation fees, especially if the software requires complex configuration or data migration. For instance, Click Maint mentions that there are no setup fees for customers starting from scratch, but professional service fees may apply if there is a lot of data to be imported or if transitioning from another CMMS.

2. Maintenance Fees: Maintenance fees are common for software, particularly for those that are installed locally or require regular updates to maintain functionality and security. The maintenance fee can be a significant part of the ongoing costs of using software. For example, the COSTX Maintenance Service Policy outlines that maintenance services are provided at a percentage rate of the list price for the chosen service level.

3. Support Charges: Technical support is another area where costs can apply. Some companies include basic support in their subscription fees, while others might charge additional fees for enhanced support services. For example, Click Maint includes customer support in all subscription plans.

Training:

1. Initial Consultation and Planning: A HoshinCloud Implementation Specialist works with the organization from day one to integrate HoshinCloud seamlessly into their ecosystem. This includes a current state and future state analysis to set deployment goals and build a timeline.

2. User Training: Virtual web meetings for both individual and group training sessions are scheduled to ensure that teams become proficient in using HoshinCloud. This training covers the setup, configuration, and use of the platform. The Online Help module is available as a resource for users to get their questions answered.

Support:

1. Technical Support: HoshinOnline provides 24-hour email and chat support, as well as phone support. This ensures that users can get help whenever they need it.

• The platform includes server monitoring and up-to-the-minute hot backups to restore the system if needed. Users are also encouraged to keep their own copies of their data, which can be managed directly inside HoshinCloud.

1. Ongoing Review and Customer Success: The Customer Success and Technical Support teams are available throughout the implementation journey and beyond. They help configure HoshinCloud to meet the exact requirements and business objectives of the organization.

• A week-to-week and month-to-month plan is built to ensure user adoption and to grow and enhance the HoshinCloud solution.

• Product Updates: New versions of the software are released every 25 to 30 days, including minor enhancements, bug fixes, and sometimes major feature enhancements. These updates are included as part of the license and do not require any work on the users' part to take advantage of new features.

Additional Resources:

• Documentation and Knowledge Base: Users have access to extensive documentation and a knowledge base to help them navigate and utilize the platform effectively.

• Web and Video Conferencing: These tools are used for training and support, providing a visual and interactive way to learn about the platform.

1. Access Control: Measures arein place to controlphysical accessto data processingsystems, ensuringthat only authorizedpersonnel haveaccess. Thisincludes theuse of keycards forbuilding entryand restrictedaccess to sensitiveareas like serverrooms.

2. Encryption: Datais encryptedduring transmissionand storage toprotect it fromunauthorizedaccess. Thisincludes usingsecure encryptedchannels likeSSL, VPN, andSFTP for datatransfer.

3. Multi-Factor Authentication(MFA): MFA isimplemented toadd an extralayer of securityduring loginattempts, ensuringthat access isgranted onlyafter verifyingmultiple credentials.

4. Regular Updatesand Patch Management: Software, operatingsystems, andapplicationsare kept up-to-date topatch securityvulnerabilitiesand protect againstemerging threats.

5. Employee Training: Organizationsconduct regulardata securitytraining foremployees toensure they areaware of bestpractices andhow to handlesensitive datasecurely.

Data Ownership:

• HoshinOnline makes no claim to ownership of any data created, amended, or stored by users within their systems. This means that all data generated by users remains their property.

• Users can request the return of their data at any time, and HoshinOnline will facilitate this process. Data is also deleted 30 days after account termination, or after it has been returned to the user upon account closure.

Data Portability:

• HoshinOnline supports the right to data portability, allowing users to transfer their personal data from one service to another. This is in line with the General Data Protection Regulation (GDPR), which grants individuals the right to receive their personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller without hindrance.

• The platform ensures that personal data can be transmitted directly from one controller to another, facilitating easy movement, copying, or transmission of data.

Contract Renewal:

1. Automatic Renewal: Contracts may include clauses that allow for automatic renewal unless one party notifies the other of their intention not to renew by a specified date.

2. Renewal Notification Period: For automatic renewals, a notification period is often required, where one party must inform the other of their intention not to renew the contract. This period can vary but is typically set at 30 to 120 days before the renewal date.

3. Renewal Terms: Upon renewal, the terms of the contract often remain the same, but this is also an opportunity for either party to renegotiate terms if desired.

4. Renewal Process Management: Effective management of contract renewals involves tracking renewal dates, setting reminders, and possibly using specialized software to automate the renewal process.

Contract Cancellation:

1. Cancellation by Agreement: Contracts can be terminated by mutual agreement of the parties involved. This requires a formal variation of the contract or a deed releasing both parties from their obligations.

2. Cancellation for Breach: A contract can be terminated if one party substantially breaches its terms. The breach must be serious enough to justify termination, and the non-breaching party may be entitled to damages.

3. Cancellation by Frustration or Force Majeure: Contracts may be terminated if unforeseen events make it impossible for one party to fulfill their obligations. This could be due to natural disasters, epidemics, or other significant events not caused by the parties.

4. Cancellation Rights Under Consumer Protection Laws: Consumers may have the right to cancel certain types of contracts within specific time frames, such as a cooling-off period, which varies depending on the contract type and jurisdiction.

5. Cancellation Fees: Depending on the contract's terms, cancellation may result in fees, especially if the contract is terminated outside of agreed-upon conditions or time frames.

6. Notice of Cancellation: Proper notice must be given to effectively cancel a contract. The method and timing of this notice are usually specified within the contract itself.

1. ISO 27001: This standard specifies the requirements for establishing, implementing, maintaining, and continually improving an information security management system (ISMS).

2. GDPR: The General Data Protection Regulation, which governs data protection and privacy in the European Union.

3. PCI DSS: The Payment Card Industry Data Security Standard, which ensures secure handling of credit card information.

4. HIPAA: The Health Insurance Portability and Accountability Act, which sets the standard for protecting sensitive patient data in the United States.