Initial Planning and Team Formation: The implementation process begins with forming a Procore Committee within the organization, which includes roles like Executive Sponsors, Procore Advisors, and Team Representatives. This team is responsible for managing the rollout and ensuring all stakeholders are involved.
Project Management and Coordination: A dedicated Project Manager from Procore works with your team to guide the implementation process. This includes setting priorities, scheduling consultations, and developing standard operating procedures.
Training and System Configuration: Training is a critical part of the implementation. Procore provides role-based certification courses and consultation calls to ensure users are well-versed in using the platform effectively.
Timeline: The duration of the implementation process can vary depending on the size and complexity of the organization but generally involves several weeks to a few months to ensure thorough training and system configuration.
Customisation
Flexible Product Suite: Procore offers a suite of products that can be tailored to meet different business needs, allowing for customization based on specific project requirements.
Integration Capabilities: The platform supports integration with third-party applications, which enhances its customization capabilities by allowing businesses to use additional features as needed.
Role-Based Permissions: Procore allows for role-based access controls, enabling businesses to customize user permissions according to their organizational structure and project needs.
Scalable Solutions: The software is designed to scale with your business, providing options for additional modules or features as your needs grow.
Feedback Incorporation: During implementation, input from end users is considered crucial for customizing processes that align with company-specific workflows.
Additional Costs
Upfront Annual Fee: Procore charges an upfront annual fee based on the Annual Construction Volume (ACV), which reflects the total value of construction work managed through the platform.
No Hidden Fees: The pricing model includes unlimited users, data storage, and support without hidden fees. This transparency helps in budgeting for software costs.
Customization Costs: While the base pricing is standardized, additional costs may arise from specific customizations or integrations required by the business.
Maintenance Costs: Although there are no explicit maintenance fees mentioned, ongoing support and enhancements are included in the annual fee.
Professional Services: If professional services are purchased, they may include additional costs for dedicated project management and consultation during implementation.
Training
Role-Based Certification Courses: Procore offers comprehensive certification courses tailored to different roles within construction projects, ensuring that users receive relevant training.
Self-Paced Learning Options: Users can access self-paced training videos that provide flexibility in learning how to use Procore effectively at their convenience.
Consultation Calls: Procore provides consultation calls with project managers to address specific training needs and ensure a strong understanding of the platform's tools.
Support Resources: A robust support site offers tutorials, FAQs, release notes, and more to assist new users in navigating and utilizing Procore efficiently.
Security Measures
Data Encryption: All data is encrypted both in transit and at rest using industry-standard protocols like TLS 1.2 and AES 256 encryption.
Role-Based Access Controls (RBAC): Access to data is controlled through RBAC, ensuring that only authorized users can access sensitive information.
Compliance with Global Standards: Procore complies with major data protection regulations such as GDPR, CCPA, and Australian Privacy Principles, ensuring adherence to global privacy standards.
Threat Detection and Auditing: The platform includes auditing capabilities to track database activity and employs threat detection tools to identify potential vulnerabilities.
Secure Third-Party Integrations: OAuth 2.0 is used for secure API authorization when integrating third-party applications, ensuring data protection during transfers between systems.
Updates
Weekly Release Notes: Procore provides weekly updates, which include release notes that detail changes and improvements made to the software.
Monthly Updates: In addition to weekly updates, Procore issues monthly updates that summarize notable changes across different product lines, providing users with a comprehensive overview of new features and enhancements.
Automated Updates: For web applications, updates are automatically applied, ensuring users always have access to the latest version without needing to manually initiate the update process.
Mobile App Updates: For iOS and Android applications, updates follow the standard app update model where users can configure their devices to auto-update or prompt for manual acceptance.
Webinars and Deep Dives: Procore offers webinars and deep dive sessions to help users understand new features and improvements introduced in the updates.
Change Management: The management of updates is facilitated through detailed documentation and support resources that guide users through new functionalities, ensuring a smooth transition with each update.
Data Ownership and Portability
Data Ownership: Users retain ownership of their data within Procore. The platform provides tools to manage and control access to project data through role-based permissions.
Data Portability: Procore allows users to extract data from their accounts without requiring custom code, offering flexibility in managing data portability.
Compliance with Privacy Standards: Procore adheres to global privacy standards such as GDPR and CCPA, ensuring that users' rights regarding data ownership and portability are respected.
APIs for Data Integration: The platform supports over 300 integrations via APIs, facilitating data exchange between Procore and other systems, enhancing data portability.
Data Export Features: Users can export project data for reporting or analysis purposes, supporting business needs for data portability across different platforms.
Transparent Data Practices: Procore emphasizes open and explainable data practices, ensuring users understand how their data is managed and can exercise control over it.
Scaling Up / Down
Flexible Licensing Model: Procore offers a scalable licensing model that allows organizations to adjust their usage based on changing project needs without incurring additional user fees.
Module-Based Expansion: Organizations can add or remove modules as needed, providing flexibility in scaling the software's capabilities up or down according to project requirements.
Annual Construction Volume (ACV): Pricing is based on ACV, allowing businesses to scale their usage in line with their construction activities without unexpected costs.
Support for Growth: As organizations grow, Procore supports seamless scaling by offering additional resources and integrations to accommodate increased demands.
The terms & conditions for contract renewal and cancellation
Annual Contracts: Procore typically operates on annual contracts based on the organization's construction volume, providing a clear framework for renewal terms.
Renewal Process: Contracts are generally renewed annually. Organizations are notified in advance of renewal dates, allowing time for negotiation or adjustments as needed.
Cancellation Terms: Specific cancellation policies are outlined in the contract. Users should review these terms carefully to understand any potential penalties or notice periods required for cancellation.
Flexibility in Adjustments: During renewal discussions, organizations can adjust their service levels or modules based on evolving needs, ensuring the software remains aligned with business objectives.
Customer Support for Transitions: Procore provides support during contract transitions, whether renewing or canceling, ensuring continuity of service or assistance with data migration if necessary.
Compliance
ISO 27001:2013 Certification: Procore is certified under ISO 27001:2013, demonstrating its commitment to maintaining high standards of information security management.
SOC 1 & 2 Compliance: The platform complies with SSAE18 SOC 1 & 2 standards, focusing on security controls related to confidentiality, integrity, availability, and privacy of customer data.
NIST 800-171 Standards: Procore adheres to NIST 800-171 standards for safeguarding sensitive information, ensuring compliance with federal requirements for handling controlled unclassified information (CUI).
GDPR Compliance: The software complies with the General Data Protection Regulation (GDPR), protecting personal data privacy for users within the European Union.
CCPA Compliance: Procore aligns with the California Consumer Privacy Act (CCPA), providing transparency and control over personal information collected from California residents.
