The implementation process for Hexowatch software is designed to be straightforward and user-friendly. Here are the typical steps involved:
Sign Up and Account Setup: Users start by signing up for an account on the Hexowatch website. This process is quick and requires basic information such as email and password.
Dashboard Access: Once the account is set up, users gain access to the Hexowatch dashboard, where they can start configuring their monitoring preferences.
Selecting Monitoring Types: Users can choose from 13 different monitoring types, including visual monitoring, content monitoring, HTML element monitoring, keyword monitoring, technology monitoring, source code monitoring, availability monitoring, domain WHOIS monitoring, sitemap monitoring, API monitoring, backlink monitoring, and RSS feed monitoring.
Configuring Monitoring Preferences: Users can customize their monitoring preferences, such as the frequency of checks (weekly, daily, hourly, or minutely) and the sensitivity of changes (any change or a specified percentage of change).
Setting Up Alerts: Users can set up alerts to be notified of changes via email, Slack, Telegram, or Zapier.
Monitoring and Reporting: Hexowatch starts monitoring the selected web pages based on the configured preferences. Users receive detailed change reports, archived snapshots, side-by-side comparisons, and diff reports to highlight changes.
Integration and Automation: Users can integrate Hexowatch with other tools and platforms via Zapier, allowing for automated workflows and data synchronization.
The entire implementation process can be completed in a matter of minutes, making it easy for users to start monitoring websites quickly.
Hexowatch offers several customization options to fit specific business needs:
Custom Actions: Users can perform custom actions such as clicking buttons or links, closing pop-ups, filling out forms, and logging into password-protected websites.
Advanced Monitoring Conditions: The keyword monitor allows users to specify advanced AND/OR conditions for more precise monitoring.
Integration with Other Tools: Hexowatch can be integrated with over 2000 applications via Zapier, allowing for automated workflows and data synchronization.
Hexowatch's pricing plans include the following:
Pro Plan: $24.17 per month (billed annually) with 4500 checks per month and a maximum monitoring frequency of 15 minutes.
Business Plan: $45.83 per month (billed annually) with 10,000 checks per month and a maximum monitoring frequency of 5 minutes.
Business+ Plan: $99 per month (billed annually) with 25,000 checks per month, API/Webhooks, and additional features.
Enterprise Plan: Tailored to unique business needs, including personalized onboarding, team training, campaign setup and management, and dedicated strategy consultants.
Additional Costs:
Premium Credits: Optional residential proxy network access starting from $9.99 per month.
No Setup Fees: There are no setup fees mentioned for Hexowatch.
Hexowatch offers a variety of training and support options to help new users get started:
Walkthrough Videos: Hexowatch provides detailed video tutorials that cover how to set up and use all the different monitoring types available on the platform. These videos are designed to help users quickly understand and implement the features.
Help Center: The Hexowatch website includes a comprehensive help center with articles and guides on various topics related to using the platform.
Live Chat and Email Support: Users can reach out to Hexowatch's support team via live chat or email for assistance with any issues or questions they may have.
Hexowatch takes data security seriously and has implemented several measures to protect user data:
Data Encryption: Hexowatch uses encryption to protect data both in transit and at rest, ensuring that sensitive information is secure.
Regular Security Audits: The platform undergoes regular security audits to identify and address potential vulnerabilities.
Access Controls: Hexowatch employs strict access controls to ensure that only authorized personnel have access to sensitive data.
Monitoring for Security Threats: Hexowatch can monitor websites for security threats such as defacement attacks, malicious redirects, spam changes, and malware. The platform provides near-real-time alerts when changes are detected that could indicate a security breach.
Hexowatch regularly releases updates to improve its platform and add new features. Here are some key points about their update process:
Frequent Updates: Hexowatch releases updates frequently, with improvements and new features being added regularly. For example, updates were released in June, July, September, and November of 2022.
Changelog: Hexowatch maintains a detailed changelog on their website, where users can track all the updates and improvements made to the platform.
User Feedback: Updates are often based on user feedback and aim to enhance the user experience by addressing issues such as false positives, improving monitoring capabilities, and adding new features.
Hexowatch has a clear policy on data ownership and portability:
Data Ownership: Users retain ownership of the data they monitor and collect using Hexowatch. The platform acts as a data processor, handling and securing user data as per their privacy policy.
Data Portability: Hexowatch allows users to export their monitored data in various formats, such as downloadable CSV files, Google Sheets, or via Zapier integrations. This ensures that users can easily transfer their data to other platforms or use it for further analysis.
Privacy Compliance: Hexowatch complies with privacy regulations, including GDPR, to ensure that user data is handled responsibly and securely.
Hexowatch offers flexible plans that allow organizations to scale their monitoring needs up or down as required:
Flexible Plans: Hexowatch provides multiple subscription plans (Pro, Business, Business+, and Enterprise) that cater to different levels of monitoring needs.
Upgrading Plans: Users can upgrade their plans at any time to access more checks, higher monitoring frequency, and additional features.
Downgrading Plans: Users can also downgrade their plans if their monitoring needs decrease. This can be done through the account settings on the Hexowatch dashboard.
Hexowatch has clear terms and conditions for contract renewal and cancellation:
Automatic Renewal: Subscription plans automatically renew at the end of each billing cycle unless canceled by the user.
Cancellation: Users can cancel their subscription at any time through their account settings. Cancellation will take effect at the end of the current billing cycle, and users will retain access to the service until then.
Refund Policy: Hexowatch does not offer refunds for partial billing cycles. Users are encouraged to cancel their subscription before the next billing cycle to avoid unwanted charges.
Hexowatch meets several compliance standards to ensure data security and privacy:
GDPR Compliance: Hexowatch complies with the General Data Protection Regulation (GDPR), ensuring that user data is handled responsibly and securely.
Data Encryption: The platform uses encryption to protect data both in transit and at rest.
Regular Security Audits: Hexowatch undergoes regular security audits to identify and address potential vulnerabilities.
