HBS Systems follows a structured, multi-phase implementation process designed to ensure a smooth transition to its NetView ECO dealership management system. The process includes:
Customization Planning: The system is tailored to your dealership’s specific needs, including department roles, reporting requirements, and integrations.
Continuity Assurance: This minimizes disruption and ensures seamless access to legacy customers, inventory, and financial records.
Role-Based Instruction: Training is customized for different departments (sales, service, parts, accounting, etc.) to ensure relevance and effectiveness.
Onsite Support: Their team works side-by-side with your staff during go-live to ensure smooth operation and immediate troubleshooting.
Customer Service: Dedicated support teams are available via phone, email, and remote access to resolve issues quickly.
HBS Systems software is highly customizable to meet the unique needs of each dealership. Here are the key data points:
Tailored Training Using Your Data: HBS Systems provides classroom or virtual training using your dealership’s actual data, allowing the system to be configured specifically for your workflows.
Modular Design: The platform includes modules for inventory, service, rental, accounting, CRM, and more, which can be selectively activated or configured based on business needs.
Role-Based Access: You can customize user permissions and dashboard views for different departments (e.g., sales, service, finance).
OEM Integrations: The system integrates with major OEMs like Kubota, allowing for automated parts ordering, warranty processing, and telematics.
Fleet Management Customization: You can track the full lifecycle of equipment, attach documents (photos, invoices, videos), and manage trade-ins and quotes with tailored workflows.
HBS Systems software pricing includes several components beyond the monthly subscription:
Free Demo: Offered to prospective customers
Training: Provided in Dallas, Texas or Stratford, Ontario; virtual options available. Costs may vary based on location and team size
Call Tracking System: Ensures continuity and follow-up for unresolved issues
HBS Systems offers award-winning training and support designed to ensure a smooth transition and long-term success with its dealership management software.
Role-Based Instruction: Training is tailored to different departments—sales, service, parts, accounting—to ensure relevance and effectiveness.
Annual Learning Zone User Meeting: A dedicated event for advanced training, networking, and feature exploration.
HBS Systems employs a multi-layered approach to data security, combining technology, training, and proactive monitoring.
Cloud Security Solutions: Includes policy development, platform configuration, and maintenance to ensure secure cloud operations
Defense in Depth Strategy: Uses multiple layers of protection to guard against unauthorized access and data breaches
AI-Enhanced Security: Leverages artificial intelligence to detect anomalies and automate threat responses
Managed Security Awareness Training: Educates employees to recognize phishing and social engineering attacks
Phishing Simulations: Real-world scenarios to test and improve employee resilience against cyber threats
Virtual Security Analyst (VSA): A dedicated expert helps design and manage security programs tailored to your organization
HBS Systems provides regular software updates to ensure dealerships have access to the latest features, security patches, and OEM integrations.
Real-Time Updates: The system supports real-time updates for features like inventory pricing and parts cataloging.
Automated Update Tools: HBS Systems uses tools like Win-ECLIPSE and ComLink to automatically update PC client software and price books.
ECLIPSE Dealer Portal: This portal offers 24/7 access to update information, FAQs, and account details. It helps dealerships stay current with minimal manual intervention.
Web-Based Platform: NetView ECO is browser-based, allowing updates to be deployed centrally without requiring local installations.
Electronic Data Conversion: During onboarding, HBS Systems migrates historical data from legacy systems, ensuring continuity and control.
Support for Migration: If a dealership chooses to move to another system, HBS Systems can assist with data extraction and formatting.
Multi-Location Support: Easily accommodates growth into new branches or regions.
HBS Systems follows standard software licensing practices, though specific terms may vary by contract.
Auto-Renewal: Contracts may auto-renew unless canceled within a specified notice period (typically 30–60 days before renewal).
HBS Systems does not publicly list specific compliance certifications (e.g., ISO 27001, SOC 2), but based on their security practices, they likely align with industry standards.
HBS Systems
By HBS Systems
