HaloPSA, part of Halo Service Solutions, delivers a cloud-based and on-premise professional services automation (PSA) platform aimed at managed service providers (MSPs) and IT teams worldwide. The company is known for building feature-rich, ITIL-aligned PSA and service management software, offering all-in-one operations, CRM, automation, and billing through a transparent pricing model.
Founded in 1994 as NetHelpDesk, Halo underwent a complete rebrand in 2019 to become Halo Service Solutions, with HaloPSA emerging as a flagship product. Under the leadership of founder Paul Hamilton, the company grew steadily for over two decades, shifting to an aggressive global expansion in the past decade. HaloPSA has doubled revenue eight years in a row, reaching $100M in revenue, with a public goal of hitting $1B by 2029, and now operates from key hubs in the UK, Dubai, and Florida.
HaloPSA features a single, all-inclusive pricing model with no feature gating or upcharges, covering ticketing, project management, time and billing, automation, advanced asset management, customer portals, AI-powered insights, and a vast ecosystem of native integrations. Automation and workflow customization are core strengths; users can build low-code processes and leverage deep integrations with RMM platforms like NinjaOne and Microsoft, alongside CRM and BI connectors. Platform flexibility is further enhanced by support for unlimited end users, highly configurable dashboards, SLA and contract tracking, and role-based access.
2024–2025 releases highlight a modernized UI, expanded AI (including real-time ticket resolution based on internal KBs), enhanced integration with leading MSP and telecom tools, contract e-signature functionality, upgraded email threading, and granular automation enhancements. Upcoming releases focus on more intelligent workload routing, deeper self-service, and further AI-powered efficiency gains.
Culture at HaloPSA is product-driven and technical, with a majority of staff being software engineers. Leadership remains hands-on, customer-centric, and focused on building best-in-class solutions they would use themselves. The company emphasizes transparency, support for MSP partners, and a culture of knowledge-sharing and responsiveness, rejecting rapid-growth-at-all-costs in favor of sustainable innovation. Values include a commitment to independence, customer partnership, service quality, and trust, exemplified by the public pledge to avoid external investment and maintain customer-centric operations
HaloPSA serves thousands of MSPs globally, with 300+ new MSP customers joining monthly and a strong community on social platforms, public forums, and through its Orbit events. Users range from small IT support shops to large enterprises, including notable names like the McLaren Formula One team. Community engagement is evident in both its product feedback loop (feature requests are actively developed) and customer-driven marketing, with many new adopters coming from ConnectWise, Autotask, and Kaseya, seeking higher transparency and modern innovation.
HaloPSA
By Halo Service Solutions
