Glean Work AI Platform

Glean offers training and support to ensure new users can effectively utilize its Work AI Platform. Key initiatives include:

1. Tailored Onboarding Plans: Glean provides customized onboarding strategies to meet the specific needs of each organization, facilitating a smooth transition to the platform.

2. Continuous Support: Users have access to ongoing assistance, ensuring they can maximize the platform's capabilities and address any challenges promptly.

3. On-Site Training: Glean offers on-site training sessions to help teams effectively integrate the platform into their daily workflows.

4. In-Product Release Updates: To keep users informed about new features and improvements, Glean provides updates directly within the platform.

5. Strategic Business Reviews: Regular reviews are conducted to align the platform's use with organizational goals, ensuring optimal performance and value.

6. Resource Center: Glean's Resource Center offers a variety of materials, including guides, product videos, blogs, and webinars, to support user education and proficiency.

7. Webinars: Glean hosts both live and on-demand webinars to showcase new features, share best practices, and provide insights into maximizing the platform's potential.

Glean Work AI Platform prioritizes data security through a comprehensive approach that encompasses technical measures, organizational policies, and adherence to industry standards. Key security features include:

1. Permissions-Aware Access: Glean ensures that users can only access data they are authorized to view by respecting the permissions set in your company's data sources. This permissions-aware design maintains data confidentiality and integrity.

2. Data Encryption: The platform employs advanced encryption techniques to protect data both at rest and in transit, safeguarding sensitive information from unauthorized access.

3. Robust Access Controls: Glean implements granular access control mechanisms, such as role-based access control (RBAC), to ensure that users have access only to the information necessary for their roles, thereby minimizing potential security risks.

4. Compliance with Industry Standards: Glean adheres to industry-standard security practices and frameworks, ensuring that the platform meets rigorous security requirements and best practices.

5. Regular Security Audits: The platform undergoes continuous monitoring and regular security audits to identify and address vulnerabilities promptly, maintaining a robust security posture.

6. Responsible AI Practices: Glean AI functionalities are designed to be secure, private, and permissions-aware, ensuring that generated answers are fully in reference to source documentation and comply with organizational security policies.

Glean's Work AI Platform maintains clear policies regarding data ownership and portability to ensure customer control and flexibility:

Data Ownership:

1. Customer Retention of Ownership: Customers retain ownership of their data. Glean Terms of Service specify that for all connected applications, the service mirrors the permissions and identity data of such applications, maintaining the applicable security rules.

2. Use of Customer Data: Glean utilizes customer data solely to deliver the service, improve the software, and maintain a secure environment. Approved third-party providers can only use a user's data for specific purposes set by Glean in line with a Data Processing Agreement.

Data Portability:

1. Access and Export: Glean provides mechanisms for customers to access and export their data, facilitating data portability. This ensures that customers can retrieve their information as needed.

2. Data Deletion: Customers have the right to request the deletion of their personal information. Glean commits to honoring such requests within 30 days or as mandated by applicable data protection laws.

Glean Terms of Service outline specific provisions regarding contract renewal and cancellation for their Work AI Platform:

Contract Renewal:

1. Subscription Term: The agreement specifies that the Subscription Term refers to the period during which the customer has the right to access and use the Service, as detailed in the applicable order.

2. Renewal Process: The Terms of Service do not explicitly detail the automatic renewal process. It is advisable for customers to review their specific Order or consult directly with Glean to understand the renewal procedures and any associated terms.

Contract Cancellation:

1. Termination for Breach: Either party may terminate the agreement if the other party materially breaches any provision and fails to cure such breach within 30 days of receiving written notice.

2. Termination for Convenience: The agreement does not explicitly provide for termination for convenience. Customers should refer to their specific Order or contact Glean for details on cancellation policies that may apply.

3. Effect of Termination: Upon termination, the customer's right to use the Service ceases immediately. The customer is obligated to pay all amounts due up to the effective date of termination.

Glean Work AI Platform adheres to several key compliance standards to ensure the security and privacy of customer data:

1. SOC 2 Type II Certification: Glean has achieved SOC 2 Type II certification, demonstrating its commitment to maintaining stringent controls over data security, availability, processing integrity, confidentiality, and privacy.

2. HIPAA Compliance: The platform complies with the Health Insurance Portability and Accountability Act (HIPAA), ensuring that sensitive health information is handled in accordance with established regulations.

3. GDPR Compliance: Glean aligns with the General Data Protection Regulation (GDPR), safeguarding personal data and upholding the privacy rights of individuals within the European Union