Gather

​Implementing Gather typically involves the following steps:​

• Planning the Pilot: Define the scope by selecting participating teams, setting a timeline, and establishing objectives for using Gather. ​

• Communicating with the Team: Inform participants about Gather, outlining expectations such as conducting all meetings within the platform and maintaining active presence during work hours.

• Onboarding and Training: Provide resources and guidance to familiarize users with Gather's features and functionalities. ​

• Pilot Execution: Use Gather for daily operations, encouraging spontaneous interactions and scheduled meetings to assess its impact on team collaboration. ​

• Evaluation and Feedback: Collect feedback from participants to evaluate Gather's effectiveness in enhancing communication and achieving set objectives

Gather.can be extensively customized to suit specific business needs. Here are several ways you can tailor your virtual space:​

• Customizing Your Space: Gather offers tools like the Build Tool and Mapmaker that allow you to add or remove objects, design custom layouts, and modify elements such as walls and floors to reflect your company's branding and functional requirements. ​

• Adding Custom Objects: You can upload custom images, such as your company logo, to personalize your space further. These objects can be interactive, enhancing engagement within the virtual environment. ​

• Designing Virtual Offices: Gather provides various office templates that can be customized to match your team's needs, including adding or removing desks, creating private meeting areas, and setting up collaborative workspaces. ​

• Customizing Desks: Team members can claim and personalize their desks, adding items that reflect their personality or work preferences, which fosters a sense of ownership and presence. ​

• Designing Your Ideal Office: Gather allows you to create designated areas for meetings, focused work, or social co-working, ensuring that the virtual office supports various work styles and activities. ​

• Incorporating Interactive Elements: You can embed interactive objects like videos, bulletin boards, documents, and games to enhance engagement and collaboration among team members. ​

• Utilizing Pre-Made Maps and Custom Environments: Gather offers a variety of pre-made maps, such as conference halls and office spaces, which can be customized. Alternatively, you can design your own virtual environments to closely resemble your physical office or create entirely new settings that suit your business culture.

Gather. offers a variety of training and support resources to help new users get started:​

• Gather Academy: Provides guided video tutorials covering the basics of using Gather, including setting up audio and video, navigating the virtual space, personalizing your desk, initiating conversations, and scheduling meetings. ​

• Getting Started Guide: Offers a comprehensive walkthrough for new users, detailing essential steps such as downloading the desktop app, customizing personal workspaces, connecting calendars, and effectively using Gather features for daily operations. ​

• Help Center: Contains a wide range of articles and tutorials addressing common questions and providing detailed instructions on various aspects of using Gather, from basic navigation to advanced customization. ​

• Resources for Teams: Includes materials designed to assist in introducing Gather to your team, such as onboarding guides, email templates, and best practices to ensure a smooth transition to the virtual workspace. ​

​Gather. Implements a set of security measures to protect user data:​

• Data Encryption: All data is encrypted both in transit and at rest, ensuring that personal information remains confidential during transmission and storage.

• Access Controls: Gather enforces strict access controls, including unique authentication for production databases and encryption key access restrictions, to prevent unauthorized access to sensitive information. ​

• Compliance with International Standards: For data transfers from the EU and UK, Gather incorporates Standard Contractual Clauses (SCCs) and has conducted transfer impact assessments to evaluate potential risks associated with cross-border data transfers. ​

• Security Incident Response: In the event of a security incident affecting customer data, Gather commits to notifying affected customers within 72 hours and will investigate to provide necessary information for compliance with data breach notification requirements.

• User Access Management: Gather provides features to limit access to virtual spaces, such as requiring passwords, restricting entry by email domain, and implementing guest check-ins, allowing organizations to control who can access their environments. ​

​Gather policies on data ownership and portability are outlined in their Terms of Service and Data Processing Addendum:​gather.town

Data Ownership:

• Customer Content: Users retain ownership of the content they create or upload within Gather's platform. Gather does not claim ownership rights over user-uploaded content. ​

• Gather Data: Gather collects and owns data related to the usage of their services, including:​gather.town

  • Usage Data: Information on how customers and authorized users access and utilize the services.​.

  • Derivative Data: Aggregated and anonymized data derived from customer content, which does not identify any individual.​

  Gather retains the right to use this data in perpetuity for any purpose permitted by applicable law.

​Gather. offers flexible subscription options with clear terms for contract renewal and cancellation.

Contract Renewal Terms:

• Monthly Subscriptions: These automatically renew each month, charging the credit card on file at the start of each billing cycle. To prevent automatic renewal, it's advisable to opt for a one-time reservation instead of a subscription. ​

• Annual Subscriptions: Gather provides a 15% discount for annual subscriptions. To learn more and determine if your space qualifies for this discount, you can contact their sales team. ​

Cancellation Terms:

• Customer-Initiated Cancellation: You may terminate your subscription by canceling the services in writing to [email protected]. The cancellation will take effect at the end of the current billing cycle. ​

• Cancellation Process: To cancel your subscription, navigate to the Plans & Billing tab in your Space Dashboard, select 'Manage' next to your subscription, and follow the prompts to complete the cancellation. Your subscription will remain active until the end of the billing cycle. ​

• Refund Policy: Generally, Gather does not issue refunds for unused space capacity. It's recommended to regularly adjust your subscription or reservation capacity to align with your expected number of users to avoid overpayment. ​

​Gather. adheres to several compliance standards to ensure the security and privacy of user data:​

• SOC 2 Type II Certification: Gather has achieved SOC 2 Type II certification, demonstrating its commitment to maintaining robust security controls. A copy of the report is available upon request through their Trust Center. ​

• EU-U.S. Data Privacy Framework (DPF): Gather complies with the EU-U.S. DPF, ensuring that personal data transferred from the European Union to the United States is adequately protected. ​

• Swiss-U.S. Data Privacy Framework (DPF): Gather adheres to the Swiss-U.S. DPF Principles, safeguarding personal data received from Switzerland. ​

• UK Extension to the EU-U.S. DPF: Gather complies with the UK Extension to the EU-U.S. DPF, ensuring that personal data transferred from the United Kingdom is adequately protected.