Feedbackly
By Feedbackly
Feedbackly is a powerful customer feedback and experience management platform that helps businesses capture, analyze, and act on customer emotions across every touchpoint. As the only platform with the Emotional Value Index (EVI®), Feedbackly provides unique insights into what truly drives customer behavior—helping companies reduce churn, improve loyalty, and boost conversions. With multi-channel feedback collection, businesses can engage customers through email, SMS, websites, in-store kiosks, and more, ensuring a 360-degree view of customer sentiment in real time. Its AI-powered analytics and automation capabilities, enabling companies to identify pain points and take immediate action to enhance the customer experience. The platform not only provides insightful reports but also triggers automated responses and workflows to resolve issues before they escalate. With in-depth training and consulting services, Feedbackly ensures that businesses don’t just collect feedback—they use it to drive measurable growth and customer satisfaction.
In addition to gathering feedback, Feedbackly's multi-channel, AI-powered system automates tasks to enhance the customer experience instantly. Its comprehensive solution, which includes automated workflows and sentiment analysis, guarantees that companies can convert insights into quantifiable revenue growth while cultivating enduring client loyalty.
Seller
Feedbackly
HQ Location
Helsinki, Finland
Company Website
https://www.feedbackly.com/
Contact
+358 408008000
Year Founded
2010
One Page Survey View
Drag & Drop Survey Creation
Metadata Enrichment
Question Logic
Website Widgets
Email & SMS Campaigns
Automated Distribution
Multilingual Surveys
English
Finnish
Arabic
Spanish
Where in GCC does Feedbackly have offices?
Not available.
Who are Feedbackly customers in the Middle East?
Not available.
What is Feedbackly local address?
Not available.
Is Feedbackly platform available in Arabic?
Yes.
Does Feedbackly platforms use AI? And where?
Yes, Feedbackly platforms utilize artificial intelligence (AI) to enhance customer feedback analysis. One notable application is Feedbackly IQ, an AI-powered tool that offers Contextual Text Analytics. This feature automatically identifies the sentiment behind open-ended feedback, categorizes responses into relevant topics, and translates feedback from global customers in real-time. By considering the full context of customer feedback, Feedbackly IQ delivers accurate and actionable insights, enabling businesses to make data-driven decisions to improve customer experience and boost sales.
Additionally, Feedbackly's platform includes features such as AI/Machine Learning, API access, and automated notifications, further streamlining the feedback collection and analysis process.
By integrating AI into these areas, Feedbackly enhances the efficiency and effectiveness of customer feedback management, allowing businesses to quickly identify trends, predict future outcomes, and prioritize actions that directly improve customer satisfaction.
Is Feedbackly a Web3 company?
Not available.
Are there any Web3 components?
Not available.
$ 314.09
Per User Per Month
$ 629.45
Per User Per Month
Custom
Per User Per Month
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for my 10000 people companyHow is Feedbackly in terms of ease of use?
for my 10000 people company