FastViewer

FastViewer by Matrix42 is a remote access and support solution designed to meet the evolving needs of modern IT environments, whether on-premises or in the cloud. The platform provides IT teams with the ability to remotely control, troubleshoot, and maintain computers, servers, and other devices across Windows, Mac, iOS, and Android systems. FastViewer is accessible as a web-based application, a desktop client, or fully integrated within Matrix42’s Enterprise Service Management suite, offering maximum flexibility for organizations of all sizes. Its architecture supports both attended and unattended access, allowing IT professionals to resolve issues quickly, perform maintenance, and transfer or synchronize files without requiring the end user to be present or install additional software. This versatility is particularly valuable in today’s hybrid and remote work environments, where IT support must be agile, efficient, and scalable. The feature set of FastViewer is tailored to enhance productivity and reduce downtime. IT teams benefit from multi-session handling, multi-window and multi-monitor support, clipboard sharing, and file transfer capabilities of up to 2GB per file. Advanced tools such as remote Powershell and CMD access, system reboot/restart, logoff/logon, and user switching enable deep troubleshooting and administration without physical access to the device. Session usage reporting and robust localization support help organizations maintain oversight and compliance across distributed teams. Security is a top priority, with 256-bit AES encryption and two-factor authentication ensuring that all remote sessions are protected against unauthorized access. FastViewer’s licensing model is based on concurrent sessions, allowing up to 100 agents per license, which makes it cost-effective and easy to scale as organizational needs grow. FastViewer’s seamless integration with Matrix42’s broader IT management ecosystem further distinguishes it from standalone remote support tools. IT heads can centralize workforce planning and streamline operations, leveraging FastViewer’s capabilities to quickly resolve tickets, manage unmanned servers, and support remote workers from a single interface. The platform’s intuitive user experience, combined with clear and affordable pricing, multi-language support, and the ability to operate without VPNs, makes it an attractive solution for businesses aiming to maximize IT efficiency and minimize operational disruptions. Whether used for ad hoc troubleshooting, routine maintenance, or collaborative development, FastViewer empowers organizations to deliver fast, secure, and reliable remote support in an increasingly distributed digital landscape.

FastViewer stands out from others in the offering of an unusually high-quality combination of flexibility, convenience, and high-level integration with corporate IT infrastructure, hence making it an ideal solution for small businesses as well as large-scale organizations that have complex support needs. Unlike many remote access solutions requiring VPN or complex installation, FastViewer provides easy access via web browsers, desktop apps, or mobile apps and supports Windows, Mac, iOS, and Android operating systems. This versatility enables IT personnel to provide remote support and maintenance from almost any location without a technical barrier for the end user. Being viable as a stand-alone solution or an integrated component of Matrix42's Enterprise Service Management platform, organizations can have the IT activities centralized and automate delivery to hundreds of devices, which translates to great efficiency gains and reduced downtime. One of the most significant advantages of FastViewer is its robust set of features focused on real-world IT challenges. The software offers unattended access, multi-session management, multi-monitor capabilities, PowerShell and CMD remote access, and large file transfers up to 2GB, which enables IT professionals to troubleshoot, manage, and repair issues in a quick way-even when users are not around. Collaboration is made possible by collaboration functionality like chat, video conferencing, interactive whiteboards, and recording of sessions, allowing groups to easily communicate and document support processes. The solution's licensing model is also very scalable and cost-effective, allowing up to 100 agents per concurrent session license, which is particularly attractive to highly dispersed IT assets in large enterprises. Security and compliance are also core strengths in FastViewer. All remote sessions are encrypted with 256-bit AES and two-factor authentication, and the platform is designed to work even behind firewalls and proxies without compromising security. Multi-language support and transparent and fair pricing increase its availability and value. While other competitors, including TeamViewer, may offer stronger OS support or more automated features, FastViewer is widely praised for its straightforward user interface, speedy installation, and integration into compatibility-especially for companies already leveraging Matrix42 solutions. These attributes put FastViewer on solid ground for organizations in need of reliable, secure, and scalable remote assistance that adapts to the demands of today's hybrid and remote work environments.

• Small Businesses (1-99)
• Mid Market (100-500)
• Enterprise (500+)