enjoy.CRMⅢ provides a comprehensive set of features designed to optimize every aspect of customer interaction. Key capabilities include a dedicated, scene-based UI that presents essential data to operators, integrated omnichannel support for voice and digital channels, and advanced real-time dashboards for supervisory monitoring. The platform leverages Microsoft Dynamics 365 for deep data management and offers cutting-edge AI features like automated response logging and FAQ auto-search via voice recognition.
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Categories
Dynamics 365 FoundationScene-Based InterfaceOmnichannel SupportReal-Time DashboardAI Voice Recognition IntegrationAzure OpenAI IntegrationFAQ Auto-SearchRole-Based Access ControlCTI IntegrationCustomer 360 ViewKnowledge Base ManagementMicrosoft 365 IntegrationCustomizable WorkflowsPerformance ReportingMulti-Group SupportFlexible DeploymentInteraction History TrackingAutomated ACW (After-Call Work)Survey and Feedback ToolsEmailPhone SupportKnowledge BaseCloud, SaaS, Web-BasedCloud, SaaS, Web-Based
enjoy.CRMⅢ
By OKI Software Co., Ltd.
