Employee Navigator

Planning and Setup:

• Initial consultations to understand the specific needs of the business.
• Configuration of the system to align with business requirements, including setting up benefits plans, time-off policies, and compliance settings.

Data Migration:

• Transferring existing employee data into the Employee Navigator system.
• Use of migration tools to automate the process, especially for those transitioning from other platforms like Ease.

System Configuration:

• Customizing the software to fit the specific requirements of the business.
• Setting up integrations with third-party applications, payroll systems, and insurance carriers.

Training:

• Providing training sessions for HR administrators and employees.
• Offering webinars, live online training, and access to a comprehensive knowledge base.

Testing:

• Running tests to ensure the system is functioning correctly and all data has been accurately migrated.
• Addressing any issues that arise during the testing phase.

Go-Live:

• Officially launching the system for use by all employees.
• Providing ongoing support to address any post-launch issues.

1. Benefit Administration: The platformallows businessesto manage employeebenefits online, including settingup specific benefitsplans and customizingenrollment forms.

2. Onboarding: Customizable onboardingtasks can betailored to meetthe unique requirementsof differentcompanies.

3. HR Management: Companiescan customizetheir structureto include employeeclasses, departments, and office locations, which helpsin filteringreports and communicatingwith specificgroups.

4. Integrations: EmployeeNavigator integrateswith over 400 trustedpartners, allowingbusinesses tocreate a seamlessexperience byconnecting withvarious third-party applicationsand payroll systems.

5. User Rolesand Permissions: The softwaresupports role-based accesscontrols, enablingbusinesses toassign specificpermissions andaccess levelsto differentusers.

6. Custom Reports: Businessescan create customreports to meettheir specificdata analysisneeds.

Subscription Plans: The pricing starts at $630 per month, with different tiers offering various features:

• Enhanced: $630 per month

• Enhanced Plus: $775 per month

• Elite: $1,050 per month

• Platinum: $2,800 per month.

Setup Fees: There may be setup fees associated with the initial configuration and data migration

Maintenance and Support Charges: Support fees can range from $500 to $750 per year, depending on the plan.

Integrated Payroll Fees: While Employee Navigator does not charge additional fees for integrated payroll, each payroll provider may have its own fees.

1. Training Sessions: New users are required to attend training sessions, which can be conducted online or in-person. Online training typically involves multiple sessions over a few days, while in-person training includes classroom hours and optional lab time.

2. Self-Paced Lessons: Users are encouraged to complete independent, self-paced lessons before attending the training sessions.

3. Webinars and Live Online Training: Regular webinars and live online training sessions are available to help users understand and utilize the platform effectively.

4. Documentation and Knowledge Base: A comprehensive knowledge base and documentation are available online for self-help, covering a wide range of topics from general questions to specific situations.

5. Dedicated Support Team: Access to a support team for troubleshooting and assistance. The support team is known for being friendly, helpful, and responsive.

6. Implementation Consultants: Assigned consultants help with the initial setup and ongoing optimization of the system.

Personnel Security:

• Strict hiring practices, including background checks for all new employees.

Access Management:

• Controlled access based on the minimum level required for job functions.
• Mandatory two-factor authentication for system access.
• Physical access to data centers is prohibited.

Data Security:

• Customers manage and upload their own data via HTTPS.
• Data transmission to carriers is encrypted using protocols like API, SSL file upload, and SFTP/FTP with PGP.
• Employee Navigator does not access customer data unless explicitly requested.

Encryption:

• At Rest: Data is encrypted using AES 256-bit encryption managed by Microsoft Azure.
• In Transit: All connections use HTTPS with TLS 1.2+ to ensure secure data transmission.

System Backup and Recovery:

• Disk-to-disk on-site backups, daily data replication between data centers, and a high availability client database cluster for continuous uptime.

Network Segmentation:

• An implicit 'deny all' network access control strategy.
• Perimeter firewalls and VPN appliances control network traffic and access.

System Auditing and Logging:

• Auditing and logging facilities capture system events and send log files to centralized systems for analysis and alerting.
• Security tools monitor potential threats and incidents 24/7.

Compliance Certifications:

• Employee Navigator is audited annually for SOC2 Type II, HITRUST, NIST, GDPR, 23 NYCRR 500, and CCPA compliance.

Frequency:

• Updates are released periodically, with significant enhancements announced annually. For example, major ACA reporting product enhancements were released in 2021, 2022, and 2023.

Management:

• Updates are managed centrally and rolled out automatically to ensure all users have access to the latest features and security enhancements.
• User feedback is a key driver for updates, ensuring that the platform evolves to meet customer needs.

Data Ownership:

• Customers own the data they upload and manage within the Employee Navigator application.
• Employee Navigator does not share customer data with external third parties unless requested by the customer or required by law.

Data Portability:

• The platform provides tools for data export, allowing businesses to easily transfer their data if they choose to switch to a different system.
• Employee Navigator supports data migration and integration with various third-party applications to facilitate seamless transitions

1. Subscription Plans: Employee Navigatorprovides differentpricing tiersto accommodatevarious businesssizes and needs. Businesses canadjust theirsubscriptionplans to scaleup or down basedon the numberof employeesor the complexityof their benefitsadministrationneeds.

2. Integration Capabilities: Theplatform supportsover 60 integrationswith third-party administratorsand payroll services, allowing businessesto expand theirHR and benefitsmanagement capabilitiesas they grow.

3. Customizable Features: Employee Navigator's customizablefeatures, suchas benefits administration, HR management, and time-off tracking, enable businessesto tailor theplatform to theirspecific requirements, making it easierto scale operations.

4. Support for Brokers: Brokers canmigrate customersat their ownpace, allowingfor gradual scaling. The migrationtool is designedto handle multiplecompanies atonce, facilitatingsmooth transitionsduring scaling.

1. Annual Contracts: Most plans are billed annually, with options for monthly billing at a higher rate.

2. Cancellation Policy: Businesses can cancel their subscription, but they may be subject to early termination fees depending on the terms of their contract. No refunds or credits are provided for subscription charges or other fees if the subscription is terminated before the end of the effective term.

3. Data Retention: Following the termination or cancellation of a subscription, Employee Navigator reserves the right to delete all customer data after 180 days from the end of the subscription term. Data cannot be recovered after this period.

4. Jurisdiction and Dispute Resolution: Any disputes are governed by the laws of the State of Maryland, and Employee Navigator can only be subject to suit in the State and/or Federal Courts serving the County of Montgomery in Maryland. Both parties waive the right to a trial by jury.

5. Amendments: Employee Navigator may amend the agreement at any time by posting a notice on the site. Continued use of the site after any amendment indicates consent to the changes.

1. SOC2 Type II: Annual audits for SOC2 Type II compliance, ensuring robust security controls and data protection.

2. HITRUST: Certification for meeting stringent healthcare data protection standards.

3. NIST: Compliance with National Institute of Standards and Technology (NIST) guidelines for information security.

4. GDPR: Adherence to the General Data Protection Regulation (GDPR) for protecting personal data of EU citizens.

5. 23 NYCRR 500: Compliance with New York State Department of Financial Services (NYDFS) cybersecurity requirements.

6. CCPA: Compliance with the California Consumer Privacy Act (CCPA) for protecting consumer privacy rights.