Initial Consultation: Understanding business needs, goals, and objectives.
Planning: Developing a project plan that includes timelines, resources, and scope.
Configuration: Setting up the eloomi platform to align with the organization’s specific needs, including modules for performance management, learning, and onboarding.
Data Migration: If moving from another system, data is imported into eloomi.
User Setup: Creating user accounts and permissions according to roles.
Customization: Adjusting features or modules based on user feedback and requirements.
Testing: Verifying that the system works as intended through user acceptance testing.
Go-Live: Launching the platform for all users.
Feature Customization: Users can customize modules such as performance reviews, learning paths, and onboarding workflows.
Branding: The platform allows for business branding such as logos and colors.
Integration Capabilities: Can integrate with existing HR systems, tools, or APIs.
Custom Reports/Dashboards: Users can tailor reports and dashboards to track specific metrics relevant to their organization.
Setup Fees: Costs can vary based on the complexity of the setup; specific fees are usually provided during the consultation phase.
Maintenance Fees: eloomi typically includes maintenance in its subscription, but check for policy updates.
Support Charges: Basic customer support is generally included; advanced support options or dedicated account management may have additional costs.
Initial Training: Onboarding sessions for administrators and users are usually included in the implementation process.
Webinars: Regular webinars or training sessions for best practices.
Documentation: Access to comprehensive user guides, tutorials, and video resources.
Customer Support: Ongoing customer support via email, chat, or phone.
Data Encryption: Sensitive data is encrypted both in transit and at rest.
User Authentication: Multi-factor authentication (MFA) options to secure user accounts.
Access Controls: Role-based access controls to limit information exposure.
Regular Audits: Frequent security audits and vulnerability assessments.
Compliance: Adherence to industry standards (GDPR, ISO 27001, etc.) to ensure regulatory compliance.
Release Frequency: eloomi typically rolls out updates several times a year. Major updates may occur quarterly, while smaller enhancements or bug fixes can be deployed more frequently, as needed.
Data Ownership: eloomi generally states that clients retain ownership of their data. Customers have full rights to their data and can access it anytime.
Scaling Up: Organizations can easily upgrade their subscription tiers to accommodate additional users or access more advanced features. This is typically done with a straightforward request to eloomi’s sales team.
Contract Duration: Contracts are usually set for a minimum term (e.g., 12 months). After the initial term expires, renewal terms can be negotiated.
Renewal Terms: Automatic renewal clauses may apply unless a cancellation notice is provided within a specified timeframe (e.g., 30-90 days before the contract end date).
Cancellation: Clients are often required to provide notice to cancel their subscription. The terms specify how far in advance this notice must be given.
GDPR Compliance: Ensuring user data privacy and protection in line with European Union regulations.
ISO 27001: Reflecting the standards needed for information security management systems, demonstrating commitment to managing sensitive company information.
SOC 2: Focusing on data security, availability, processing integrity, confidentiality, and privacy.
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