Institutions or educators sign up for Edbase online. The platform is cloud-based, so there is no need for downloads or plug-ins for most users. Registration and initial access can be completed in just a few minutes.
Administrators configure basic settings, such as user roles, permissions, and exam parameters. Edbase’s intuitive interface allows for rapid setup, typically taking only a few additional minutes to get started.
Educators build exams using the question editor, which supports multiple question types, multimedia, and templates. Existing content can be imported or created from scratch. This step is highly streamlined and can be completed in minutes to an hour, depending on exam complexity.
Teachers or HR managers add students or candidates to the platform. Bulk upload options and integration with LMS or SSO can further speed up this process. Candidates receive invitations and instructions for accessing exams.
For high-security exams, desktop lockdown apps are installed on candidate devices (Windows/Mac). This installation is straightforward and typically takes a few minutes per device.
Edbase provides access to a knowledge base, live chat, and responsive customer support. Most users are able to self-onboard due to the platform’s ease of use, but support is available for step-by-step guidance if needed.
Institutions may run a pilot or sample exam to ensure all workflows and security features are functioning as intended. Feedback is collected and minor adjustments are made as necessary.
Flexible Question Types:
Edbase allows educators to create exams with multiple question formats—multiple choice, essay, multimedia, and more. The advanced question editor supports images, videos, and rich content, enabling the creation of interactive and engaging assessments.
Exam Parameters:
Administrators can define exam locations, durations, and dates, and assign tests to specific students or groups, allowing for highly targeted assessment delivery.
Randomization and Security:
Exams can be customized with randomized question sequences, time limits, and screen navigation restrictions to enhance exam integrity and prevent cheating.
Personalized Dashboard:
Users can rearrange dashboard menus and add additional elements, similar to customizing apps on a smartphone, to create a workflow that suits their preferences.
Role-Based Access:
Edbase supports role-based permissions, enabling organizations to define custom user roles and access levels for administrators, teachers, and students.
White-Labeling and Branding:
The platform can be branded with an organization’s logo, colors, and subdomain, ensuring a seamless and professional experience that matches the institution’s identity.
LMS and API Integration:
Edbase integrates with popular learning management systems (such as Moodle, Canvas, and Blackboard) via LTI and API, allowing for seamless data synchronization, user management, and workflow automation.
Single Sign-On (SSO):
Supports SSO and advanced authentication methods, making it easy to align with existing IT infrastructure and security policies.
Custom Reports and Analytics:
The platform provides customizable reporting and real-time analytics, enabling organizations to generate insights tailored to their performance metrics and compliance needs.
Data Export and Ownership:
Institutions retain full ownership of their data and can export exam results, analytics, and reports in standard formats (CSV, Excel) for further analysis or migration.
Accessibility Features:
Edbase includes spell check, extended time, and other accommodations for students with special needs, which can be configured for individuals or groups.
Multilingual Support:
The platform supports multiple languages, making it suitable for international organizations or diverse user bases.
Desktop Lockdown Apps:
For high-security environments, Edbase offers dedicated Windows and Mac apps that enforce strict lockdown measures, customizable to organizational policies.
Cloud and On-Premise Deployment:
While primarily cloud-based, Edbase can also be deployed on-premise for organizations with specific data residency or compliance requirements.
AI-Powered Question Generation:
The EduBase Assistant can generate questions from uploaded materials, translate questions, and adapt content for different groups, streamlining exam creation and supporting personalized assessments.
Regular Feature Updates:
Edbase is committed to continuous improvement, rolling out new features and enhancements monthly based on user feedback and evolving business needs.
Edbase does not charge any separate setup fees. Institutions and educators can register and configure their accounts online, and the platform is designed for rapid, self-service onboarding. The cloud-based nature of Edbase means there is no cost for installation or initial deployment—users can start creating and delivering exams within minutes of registration.
Maintenance costs are included in the standard subscription fees. All plans—whether free or paid—cover ongoing platform updates, security enhancements, and feature improvements at no extra charge. Edbase regularly rolls out new features and improvements as part of its commitment to continuous innovation, and these are automatically available to all subscribers without additional billing.
Customer support is included with all Edbase plans. Users have access to responsive support via email, live chat, and a comprehensive knowledge base. There are no hidden charges for technical assistance, onboarding guidance, or troubleshooting. User reviews highlight the quick and helpful responses from the support team, even for users on the free plan.
Self-Service Onboarding:
New users can register and start using Edbase within minutes. The platform’s cloud-based design means there is no need for complex installations or plug-ins for most users. Step-by-step setup guides and an intuitive interface allow educators to create and launch exams quickly, often without the need for formal training.
Knowledge Base and Documentation:
Edbase maintains a comprehensive online knowledge base, offering detailed guides, FAQs, and step-by-step instructions covering all aspects of exam creation, delivery, grading, and analytics. This resource is available for users to learn at their own pace and troubleshoot common issues.
Live Chat and Email Support:
Responsive customer support is available via live chat and email. Users can reach out for assistance with technical issues, onboarding questions, or workflow guidance. Support is included in all plans, including the free tier, ensuring that help is accessible to everyone.
Video Tutorials and Webinars:
The platform provides video tutorials that demonstrate key features such as exam setup, question creation, and analytics. These resources help users become proficient with the system quickly and are especially useful for visual learners.
Pilot and Sample Exams:
Institutions can run pilot or sample exams to familiarize themselves and their students with the platform. This allows for hands-on learning and helps identify any setup or workflow adjustments needed before full-scale deployment.
Continuous Updates:
Edbase rolls out new features and improvements monthly, often in response to user feedback. Support materials and documentation are updated regularly to reflect the latest enhancements.
Personalized Assistance:
While most users can self-onboard due to the platform’s ease of use, Edbase’s support team is available for step-by-step guidance if needed, ensuring that both individuals and institutions can resolve issues promptly.
Edbase employs a comprehensive, multi-layered approach to data security, ensuring the confidentiality, integrity, and availability of user and assessment data for educational institutions, businesses, and training organizations.
SSL Encryption: All data transmitted between users and Edbase servers is protected using Secure Sockets Layer (SSL) encryption technology, safeguarding sensitive information such as personal details and payment data from interception during transfer.
Encrypted Channels: Personal and financial data are transmitted over encrypted channels, utilizing state-of-the-art technology to prevent unauthorized access during online interactions.
Secure Storage: Edbase securely stores all user and exam data on protected servers, employing industry-standard security protocols to prevent data loss or breaches.
Role-Based Access: The platform implements strict access controls, assigning different levels of access rights to ensure that only authorized personnel can view or manage sensitive data. This minimizes the risk of unauthorized disclosure or misuse.
Data Retention and Deletion: Personal data is retained only as long as necessary and is securely destroyed when no longer required, following best practices for data lifecycle management.
Desktop Lockdown Applications: Edbase provides dedicated Windows and Mac apps that enforce strict lockdown measures. Before an exam begins, all open programs are closed and the candidate’s screen is locked, preventing access to unauthorized resources and minimizing opportunities for cheating.
Randomization and Time Limits: Exams can be customized with randomized question sequences and strict time limits, further reducing the risk of collusion or fraudulent activity.
Screen Blocking: During exams, students cannot switch to other programs or web pages, ensuring a controlled and secure assessment environment.
Regular Updates and Continuous Improvement: Edbase is continuously updated with new features and security enhancements, ensuring that the platform remains resilient against emerging threats.
Compliance with Data Protection Laws: Edbase complies with GDPR and other international data privacy regulations, ensuring lawful processing, secure storage, and responsible handling of personal data.
Data Minimization: The platform avoids collecting or retaining excessive data, focusing only on what is necessary for assessment and platform operation.
Monitoring for Unauthorized Access: Edbase monitors systems for unauthorized access attempts and suspicious activity, enabling rapid detection and response to potential security incidents.
Automatic Cloud-Based Updates:
As a cloud-based platform, Edbase manages all updates centrally. Users always access the most current version of the software upon login, with no need for manual downloads or installations. This ensures a seamless experience and immediate access to new features and improvements.
Desktop App Updates:
For institutions using Edbase’s Windows or Mac lockdown applications, updates are typically pushed automatically or prompted for installation when a new version is available. The update process is designed to be quick and minimally disruptive, maintaining exam integrity and security.
User Notification:
Edbase communicates significant updates, new features, and important changes to users through platform announcements, release notes, or direct notifications. This keeps administrators and educators informed about enhancements that may impact their workflows.
Zero Maintenance for End Users:
The platform is engineered for zero maintenance from the user’s perspective. All updates are handled in the background, requiring no technical intervention or downtime, which is especially beneficial for institutions with limited IT resources.
Edbase maintains a clear policy prioritizing user and institutional control over all data stored and processed on its platform. The platform acts as a data processor, not a data owner. This means:
Client Ownership: All exam content, user data, results, and reports remain the property of the client (institution, organization, or educator) using Edbase. Edbase does not claim ownership over any user-generated data.
Access Control: Only authorized personnel within the client institution have access to sensitive data, managed through role-based permissions. Edbase ensures that data is not shared, sold, or monetized, and only accessed for service delivery, support, or legal compliance.
Data Retention: Personal data is retained only as long as necessary for the purposes defined by the client or as required by law. Edbase securely destroys personal data when it is no longer needed, following best practices for data lifecycle management.
Edbase supports data portability, enabling users and institutions to access, export, and manage their data as needed:
Export Capabilities: Clients can export exam results, analytics, and reports in standard formats (such as CSV or Excel), facilitating backup, analysis, or migration to other systems. This ensures institutions are not locked into the platform and can retrieve their data at any time.
Integration with LMS: Through LTI and API-based integrations, Edbase allows seamless synchronization of exam data with learning management systems (LMS), supporting unified workflows and easy data transfer between platforms.
Right to Access and Correction: Users have the right to access, update, or correct their personal information at any time. Requests for data access or updates can be made directly through the platform or by contacting Edbase support.
Data Deletion: Upon contract termination or at the client’s request, Edbase provides options for secure data export or deletion, ensuring compliance with institutional policies and legal requirements.
GDPR and International Compliance: Edbase complies with GDPR and other international data privacy regulations, ensuring lawful processing, secure storage, and responsible handling of personal data.
Technical Safeguards: All data transmissions are protected with SSL encryption, and data is stored securely with strict access controls to prevent unauthorized access or disclosure.
Modular Plans by Candidate Count
Edbase offers multiple subscription plans based on the number of candidate accounts required. For example, plans are available for 10, 50, 100, or 200 candidate accounts, each with unlimited test attempts, exams, and question pools. This modular approach allows organizations to select a plan that fits their current assessment volume and easily upgrade or downgrade as needs change.
No Long-Term Lock-In
Organizations are not locked into rigid, long-term contracts. Subscriptions are typically billed monthly, and institutions can review and adjust their plan at the end of each billing period. This means you can increase or decrease your license count as student enrollment or exam demand fluctuates, ensuring you only pay for what you use.
Seamless Plan Adjustment
Upgrading to a higher plan (for more candidate accounts or additional features) can be done instantly through the platform’s account management portal. Similarly, scaling down—such as reducing the number of candidate accounts after a peak testing season—takes effect at the next renewal period, with no disruption to access or data.
Usage-Based Pricing
Edbase’s pricing is transparent and based on the number of candidate accounts, starting with a free plan (10 candidates, 20 test attempts/month) and scaling up to paid plans (e.g., $50/month for 100 candidates). Institutions can upgrade or downgrade at any time, and there are no hidden fees for scaling.
No Setup or Maintenance Fees
There are no additional setup, maintenance, or support charges—scaling up or down only affects the subscription fee according to the selected plan.
No Data Loss on Scaling
Adjusting your plan does not affect access to historical exam data, results, or user records. All data remains securely stored and accessible, supporting compliance and business continuity.
Role-Based User Management
Administrators can add or remove users, assign roles, and manage permissions instantly, making it easy to adapt the platform’s user base as organizational needs change.
Automatic Renewal:
Edbase subscriptions typically renew automatically at the end of each billing cycle (monthly or annually), unless either party provides notice of termination in advance. The standard notice period is often at least 30 days before the renewal date, but this should be confirmed in your specific agreement.
Notification of Renewal:
Clients are generally notified ahead of the renewal period, allowing time to review the current plan, make adjustments, or cancel if desired.
Plan Adjustments:
Before renewal, organizations can upgrade or downgrade their subscription plan to match changing needs, such as increasing or decreasing the number of candidate accounts. Adjustments take effect at the start of the next billing cycle.
No Long-Term Lock-In:
Edbase does not require long-term contracts. Most agreements are based on monthly or annual terms, giving organizations the flexibility to reassess their subscription regularly.
Cancellation Process:
To cancel a subscription, users can typically do so through the account management or subscription settings on the Edbase platform. If a self-service option is not available, cancellation can be requested by contacting Edbase customer support via email or through a contact form.
Notice Period:
Cancellation must be completed before the end of the current billing period to avoid automatic renewal. The standard notice period is at least 30 days, but this may vary depending on the contract.
Access After Cancellation:
Upon cancellation, clients retain access to the platform and their data until the end of the paid period. After this, access to subscription-based features is terminated unless the contract is renewed. However, organizations maintain ownership of their data and can export or delete information as needed.
No Pro-Rata Refunds:
If a subscription is canceled after a new term has started, access continues until the end of the paid period, but no refunds are issued for unused time within that term. This is standard for most SaaS platforms.
Data Ownership and Portability:
Institutions retain full ownership of their data. Edbase allows clients to export exam results, analytics, and reports in standard formats (such as CSV or Excel) before account closure, supporting compliance and business continuity.
Support During Transition:
Edbase provides customer support to assist with transitions during renewal or cancellation, including guidance on data export, user offboarding, and best practices for winding down platform use.
Custom Contracts:
For larger organizations or those with unique requirements, custom contract terms may be negotiated. These can include multi-year agreements, volume discounts, or tailored service-level commitments.
No Setup or Maintenance Fees:
There are generally no separate setup or maintenance fees associated with starting or canceling an Edbase subscription. All standard support and maintenance are included in the subscription price.
Edbase is engineered to meet key international standards for data privacy, security, and accessibility, ensuring that educational institutions, businesses, and organizations can confidently use the platform for secure and lawful digital assessments.
GDPR Compliance:
Edbase is fully compliant with the General Data Protection Regulation (GDPR), ensuring lawful processing, secure storage, and responsible handling of personal data for users in the European Union and beyond. This includes user rights to access, correct, export, or delete their data, as well as strict consent and data minimization practices.
International Data Privacy Laws:
The platform’s privacy and data management practices are designed to align with other major international data privacy regulations, supporting secure and lawful use in multiple jurisdictions.
SSL Encryption:
All data transmitted between users and Edbase servers is protected using Secure Sockets Layer (SSL) encryption, safeguarding sensitive information during transfer.
Secure Data Storage:
Edbase employs industry-standard security protocols for data storage, with strict access controls and regular updates to maintain the integrity and confidentiality of user and assessment data.
Role-Based Access Control:
The platform implements granular, role-based access permissions to ensure that only authorized personnel can access or manage sensitive data.
Accessibility Features:
Edbase includes features such as spell check, extended time accommodations, and support for various devices to help meet the needs of students with disabilities, supporting compliance with accessibility best practices.
Desktop Lockdown Applications:
Edbase’s Windows and Mac apps enforce strict lockdown measures, closing all open programs and locking the candidate’s screen to prevent cheating and maintain exam integrity.
