Dashlane

• Initial Setup: This includes creating an admin account, setting up the admin console, and configuring initial security settings.

• User Onboarding: Admins invite team members to join Dashlane, who then set up their individual accounts and start importing their passwords.

• Policy Configuration: Admins can set password policies, enable two-factor authentication, and configure single sign-on (SSO) if needed.

• Training and Support: Dashlane provides resources and training sessions to help users get familiar with the software.

• Ongoing Management: Admins monitor password health, manage user access, and generate security reports through the admin console.

• Admin Console: Allows customization of security policies, user access, and monitoring.

• Single Sign-On (SSO): Integrates with various SAML 2.0 Identity Providers for seamless login experiences.

• SCIM Provisioning: Automates user and group management based on their status in your Identity Provider (IdP).

• Advanced Activity Logs: Provides detailed tracking of user activities for security monitoring.

• Credential Risk Detection: Helps identify and mitigate risks associated with weak or compromised passwords.

• Slack Nudges: Sends automated reminders to users to improve their password security.

• Secure Notes and Collections: Allows storage and organization of sensitive information like WiFi passwords and API keys.

• Standard Plan: $5 per user per month, billed annually.

• Business Plan: $8 per user per month, billed annually.

• Business Plus Plan: $10 per user per month, billed annually, starting at 100 employees.

• Onboarding Support: Includes live training webinars and resources to help users get started.

• Customer Success Managers: Available for higher-tier plans to provide personalized support.

• Live Chat Support: Available Monday to Friday, 9 AM to 6 PM EST, in multiple languages including English, French, and German.

• Help Center and Chatbot: Provides extensive documentation, FAQs, and a chatbot for immediate assistance.

• AES-256 Encryption: Ensures that all stored data is encrypted with the highest industry standards.

• Zero-Knowledge Architecture: Only the user has access to their data; even Dashlane cannot access it.

• Two-Factor Authentication (2FA): Adds an extra layer of security by requiring a second form of verification.

• Single Sign-On (SSO): Simplifies and secures access management by allowing users to authenticate once and access multiple systems.

• Regular Security Audits: Dashlane undergoes frequent security assessments to ensure compliance with the latest security standards.

Dashlane releases updates approximately every one to two weeks. These updates include bug fixes, performance improvements, and new features. Updates are managed automatically for cloud-based elements, while app updates may need to be manually installed on user devices.

Dashlane’s policy ensures that users retain ownership of their data. Users can export their data from Dashlane at any time, provided the admin has enabled this feature in the Admin Console. This allows businesses to maintain control over their information and ensures data portability if they decide to switch services.

Dashlane offers flexible terms for scaling up or down based on organizational needs. Businesses can adjust their subscription tier as their user count changes. For example, if the number of users exceeds the current tier, the organization will need to pay a pro-rata adjustment for the remainder of the term. This flexibility ensures that businesses only pay for what they need and can easily scale their usage as they grow or downsize.

Renewal Terms:

• Dashlane subscriptions automatically renew at the end of each billing cycle unless canceled beforehand.
• Admins can manage renewals directly through the Admin Console. If you wish to cancel before the renewal, a support ticket will be opened to assist with the process.
• For refunds, you can request a full refund within 30 days of purchasing your subscription.

Cancellation Terms:

• You can cancel your subscription at any time. Upon cancellation, the service remains active until the end of the current billing period, but auto-renewal is turned off.
• The process for canceling depends on the payment method used. For example, if you paid via PayPal, Google Play, or Apple App Store, you need to cancel directly through those platforms.

Dashlane meets several key compliance standards to ensure data protection and security:

• GDPR and CCPA: Dashlane complies with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), ensuring high standards of data privacy and protection.
• ISO 27001: Dashlane is ISO 27001 certified, which is an international standard for information security management.
• PCI-DSS and SOC2: Dashlane follows best practices from the Payment Card Industry Data Security Standard (PCI-DSS) and Service Organization Control 2 (SOC2) for managing customer data.

These certifications and compliance measures demonstrate Dashlane’s commitment to maintaining the highest levels of security and data protection.