Continuous Improvement: Cvent is commended for its continuous evolution and innovation. Users appreciate that the software is regularly updated with new features and improvements, which helps in addressing issues and enhancing user experience.
Customer Service and Support: Many users praise Cvent for its excellent customer service and support. They find the team to be very helpful, responsive, and accessible, often going above and beyond to resolve issues and make the event management process smoother.
Technical Problems and Customer Support: Some users have experienced technical issues such as software glitches and poor customer support. There are reports of non-responsive support teams and problems with accessing features due to technical errors.
Billing Practices and Contractual Issues: There are significant concerns regarding Cvent's billing practices and contract terms. Users have reported dissatisfaction with high prices, automatic contract renewals, and poor responses from billing departments.
