ClassMarker
By ClassMarker Pty Ltd
Sign up on the ClassMarker website. Registration is quick and requires minimal information.
Create new tests or quizzes using the intuitive dashboard. Add questions manually or import from a question bank. You can use various question types (multiple choice, true/false, etc.).
Apply settings such as time limits, availability dates, randomized questions, password protection, and custom branding as needed.
Distribute tests via direct links, embed them on your website, or assign them to specific user groups. Choose between public or private access.
Send test invitations or login details to participants through email or your preferred communication channel.
Users access and complete the tests online. No software installation is required for administrators or test takers.
Enable AI-powered proctoring and monitoring features if needed for exam integrity.
Review instant grading, detailed analytics, and export results to CSV or Excel for further analysis.
ClassMarker offers extensive customization options to fit a wide range of business requirements, making it suitable for organizations of all sizes and industries. Below are key data points illustrating how ClassMarker can be tailored to specific business needs:
Custom Themes: Upload company logos, set header and background colors, add background images, and control content alignment for a branded test experience.
White-Label Exams: Remove ClassMarker references from exam pages and embed branded exams directly into your website.
Custom Button Colors: Adjust navigation and action button colors to match your brand identity.
Test Access: Configure public or private access, password protection, and access lists to control who can take your exams.
Time Limits & Scheduling: Set time limits, availability windows, and deadlines for each test.
Attempts & Retakes: Specify the number of allowed attempts per user and enable test resumption or retakes.
Randomization: Randomize questions and answers, mix fixed and random questions, and draw from categorized question banks for unique test experiences.
Custom Instructions: Add tailored guidelines, multimedia, and instructions before each test.
Multiple Question Types: Use multiple choice, true/false, short answer, essay, matching, and multimedia questions (images, audio, video).
Question Bank Management: Organize questions by categories, import/export questions, and reuse them across different tests.
Conditional Logic: Tailor surveys and quizzes with conditional questions based on user roles or responses.
Custom Certificates: Design certificates with your branding, add unique user fields (like employee IDs), and automate certificate issuance upon passing.
Results Customization: Decide what is shown on results pages (scores, feedback, correct answers, category breakdowns), and send results via email to users and administrators.
Analytics & Reporting: Export results to CSV/Excel, analyze performance, and track progress across teams or departments.
API & Webhooks: Integrate ClassMarker with internal systems or third-party apps for automated workflows, real-time data exchange, and custom reporting.
Zapier & Other Platforms: Connect with tools like Google Sheets, Slack, CRM systems, and more for seamless business process integration.
GDPR/CCPA Compliance: Ensure privacy and data protection for all test-taker information.
Access Restrictions: Limit test access by IP address, user credentials, or custom user IDs.
AI Proctoring: Enhance exam integrity with AI-powered monitoring and browser control features.
Employee Training & Certification: Customize tests for onboarding, compliance, and ongoing training.
Recruitment & Pre-Employment Testing: Tailor assessments for candidate screening and skills evaluation.
Customer & Partner Training: Create branded external training modules with instant feedback and certification.
Surveys & Feedback: Design business surveys with custom branding, mobile compatibility, and advanced reporting.
Multiple Admin Roles: Assign and manage different admin permissions for collaborative test creation and management.
Quick Registration: New users can register and start using ClassMarker immediately, with a simple sign-up process requiring minimal information.
Step-by-Step Guides: The platform provides clear, step-by-step instructions for creating tests, adding questions, assigning tests, and analyzing results. These guides are accessible through the user manual and online help sections.
Essentials Guide: A downloadable “ClassMarker Essentials Guide” is available, offering an overview and best practices for setting up and administering online exams.
User Manual: A comprehensive online manual covers all aspects of the platform, including test creation, question bank management, test settings, group management, and results analysis.
Video Tutorials: Short instructional videos are provided to walk new users through the process of creating and giving online exams in minutes.
ClassMarker Learn: This dedicated learning hub compiles helpful instructions, tips, and articles on test creation, question writing, and maximizing platform features.
FAQ Section: An extensive FAQ addresses common questions about account setup, test assignment, results management, and technical troubleshooting.
7-Day Support: ClassMarker offers support every day of the week. Users can contact the support team via an online form, and the team aims to respond promptly to inquiries.
Help Center: The Help Center provides direct access to resources, guides, and customer service contact options for assistance with technical or account-related issues.
Email Support: Users can reach out via email for personalized help and troubleshooting.
Customer Service: Support staff are available in multiple regions, including Australia and Canada, to ensure timely assistance.
Demo Exams: Demonstration exams are available for users to experience the test-taking process from both the creator and participant perspectives.
Slideshows and Presentations: Step-by-step slideshows and presentations are available to guide users through creating and assigning tests, managing groups, and customizing settings.
ClassMarker employs a comprehensive set of security measures to ensure the confidentiality, integrity, and availability of user and test-taker data. Here are the key safeguards in place:
GDPR and CCPA Compliance: ClassMarker meets the requirements of the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), ensuring lawful handling of personal data and providing data subjects with rights over their information.
Data Processing Agreements: Available for clients who require formal documentation of data protection responsibilities.
Encryption in Transit and at Rest: All sensitive data is encrypted during transmission and while stored on servers, using industry-standard protocols to prevent unauthorized access.
Role-Based Access Control (RBAC): Only authorized personnel and users can access data, with permissions set according to roles and the principle of least privilege.
Strong Authentication: Enforced strong password policies and regular prompts for password updates.
IP Restrictions: Option to restrict quiz access by IP address for additional control.
User Anonymity: Ability to conduct anonymous quizzes to protect participant privacy.
Secure Data Centers: Hosted on dedicated servers with 24/7 on-site security, CCTV, access controls, redundant power, and regular monitoring. Infrastructure providers are compliant with standards such as SSAE-16 and HIPAA.
Physical Security: Data centers are protected against unauthorized physical access and environmental threats.
Continuous Monitoring: Systems are monitored around the clock to detect and respond to suspicious activities or breaches promptly.
Incident Response Plan: A well-defined plan is in place to address security incidents, including prompt client notification and mitigation steps.
Security Audits: Routine internal and external security audits, including penetration testing by third-party firms, to identify and address vulnerabilities.
Frequent Updates: Regular application of security patches and software updates to address new threats.
Frequent Backups: Data is backed up securely every 30 minutes, with redundant storage and off-site backups for disaster recovery.
Disaster Recovery Plan: Comprehensive procedures ensure rapid restoration of services in case of major disruptions.
Data Confidentiality: All data is confidential and locked to the account owner, with the option to delete data at any time.
Data Subject Rights: Tools and processes are provided for users to view, modify, or remove their data in line with privacy regulations.
No Data Selling: ClassMarker does not sell, retain, or use client personal data for purposes other than service provision.
Vendor Assessments: Third-party vendors with access to data are vetted to ensure they meet stringent security standards.
Transparency: Clients can review the list of subprocessors and request more information if needed.
Updates and patches on ClassMarker are managed through a structured process that includes:
Continuous Monitoring: Systems are monitored 24/7 to identify potential vulnerabilities or issues that require updates.
Security Audits: Regular internal and external security audits, including penetration testing, are conducted to assess the effectiveness of existing controls and identify areas for improvement.
Risk Assessment: Annual reviews of risk management frameworks ensure that policies and procedures are current and effective against new threats.
Vendor Management: Third-party vendors and service providers (such as data centers) are assessed to ensure they adhere to strict security and update protocols.
Incident Response: A defined incident response plan is in place to address any issues that may arise from updates or security incidents, minimizing potential impact.
ClassMarker’s update management process is designed to minimize service disruptions and ensure continuous, secure access for users. Updates are applied in a way that maintains high availability, reliability, and resilience of the platform
User Content Ownership: ClassMarker does not claim ownership of the content (such as tests, questions, and results) created and uploaded by its users. All data you add to ClassMarker remains confidential and is locked to your account. You can remove your data at any time.
Service Provider Role: Under regulations like the GDPR and CCPA, ClassMarker acts as a data processor/service provider. It processes client personal data only for the purpose of providing its services, and never sells or uses client data for purposes outside of the direct business relationship.
Data Confidentiality: Data is kept private and is not accessed by ClassMarker for any purpose other than fulfilling its contractual obligations. Clients can request a Data Processing Agreement (DPA) for further assurance of these terms.
Export and Download: Users can export and download their test data, questions, and results. ClassMarker provides functions to export test questions and results in formats like .txt, CSV, or Excel, which can be imported into other ClassMarker accounts or external systems.
Portability Rights: In compliance with data protection laws, users have the right to request access to their personal data, and, where applicable, to request data portability. ClassMarker will assist in fulfilling such requests, either through self-service features or, if necessary, via support channels.
ClassMarker is designed for flexibility, allowing organizations to easily scale their online assessment usage up or down according to changing needs. Here’s how the platform supports scaling:
Monthly and Yearly Subscriptions: Choose between monthly or yearly billing cycles. Switching between plans is simple and can be managed directly from your account settings.
Plan Options: Professional plans come with set monthly credits (e.g., 400 or 1,000 credits per month), suitable for regular testing. You can upgrade or downgrade your plan at any time to match your current requirements.
No Sign-Up or Cancellation Fees: There are no fees for signing up, canceling, or changing your subscription. If you cancel a monthly subscription, you retain access for the remainder of the paid period and are not billed further.
Credit Packs: Purchase additional credits as needed. Credit packs are valid for 12 months and can be used to supplement your subscription during periods of increased testing demand. Unused credits remain valid as long as you make any purchase within 12 months.
Top-Up Flexibility: You can “top up” your subscription with credit packs at any time, ensuring you never run out of capacity during busy periods.
Custom Solutions: For organizations with unique or large-scale needs, ClassMarker offers enterprise plans and can create custom packages. Contacting their support team enables tailored solutions for scaling beyond standard offerings.
Credit Usage: Credits are only used when a test or survey is taken, not for creating tests, users, or questions. This means you can have unlimited tests and users, and only pay for actual usage.
No Per-User Fees: There are no additional charges for the number of users, tests, or questions stored—costs are strictly based on test attempts.
Instant Upgrades: Upgrades to higher plans or additional credits are applied instantly through your account dashboard.
Automatic Renewal: ClassMarker subscriptions (monthly or yearly) automatically renew at the end of each billing cycle unless canceled by the user. The payment method on file is charged at the start of each new term.
Flexible Plan Changes: Users can upgrade, downgrade, or switch between subscription plans at any time through their account dashboard. Changes take effect immediately for upgrades and at the next billing cycle for downgrades.
No Renewal Fees: There are no additional fees for renewing a subscription—charges are strictly for the plan or credits selected.
Custom and Enterprise Plans: For organizations with custom agreements, renewal terms may be negotiated directly with ClassMarker’s support team.
Notification: Users are responsible for managing their subscription status. ClassMarker does not specify sending advanced renewal reminders, so it’s important to monitor renewal dates.
Cancel Anytime: Subscriptions can be canceled at any time via the account settings (“My Account” > “My Plans”). Once canceled, no further charges are applied, but access continues for the remainder of the paid period.
No Cancellation Fees: There are no fees for canceling a subscription. Users retain access to paid features until the end of the current billing cycle.
Refund Policy: ClassMarker offers a 30-day refund policy. If a subscription is canceled within 30 days of purchase, a full refund may be issued. No refunds are available after the first 30 days.
Reactivation: Users can re-upgrade or reactivate their subscription at any time after cancellation without penalty.
Data Retention: Upon cancellation or expiration, users can export their data. All client data is deleted or returned within 60 days of termination upon request, except where retention is required by law.
ClassMarker adheres to several key compliance standards to ensure the privacy, security, and accessibility of user data and online assessments. Below are the main compliance frameworks and standards supported by the platform
:
Fully compliant with the European Union’s GDPR, ensuring strict protection of personal data for EU residents.
Provides Data Processing Agreements (DPA) upon request.
Enables users to view, modify, export, and delete their data in line with GDPR requirements.
Complies with the CCPA, offering California residents control over their personal information.
Does not sell client data and processes personal information only as a service provider, by CCPA definitions.
Offers DPAs for CCPA compliance upon request.
Meets New York State Education Department (NY Ed) data privacy and security requirements, making it suitable for educational institutions in New York.
Designed with accessibility in mind, supporting universally accessible exams and adherence to Section 508 standards for users with disabilities.
Utilizes infrastructure providers that are SSAE-16 and HIPAA compliant, with secure data centers featuring 24/7 monitoring, access controls, and environmental protections.
Regular security audits and penetration testing by third-party firms.
Adheres to security best practices aligned with ISO 27001 principles for information security management.
Implements encryption for data in transit and at rest, strong authentication, and role-based access controls.
Maintains up-to-date security patches and standards.
