Audit Trails: Detailed logs of user activity for accountability and compliance.
Compliance: Meets industry standards such as HIPAA, ensuring confidentiality and privacy of health data.
Updates
Release Schedule: Typically, Chiro QuickCharts releases updates every 1-3 months, including bug fixes, security patches, and new features.
Management: Updates are often managed via automatic prompts, or manual updates are provided by support staff or IT teams to ensure compatibility and minimize downtime.
Data Ownership and Portability
Ownership: The practice owns its patient data entirely. The software provider acts as a custodian.
Portability: Usually, practices can export their data in standard formats (e.g., CSV, XML) at any time.
Data Returns: Upon termination of service, practices are generally entitled to retrieve their data with ease, ensuring smooth transition to new systems or providers.
Compliance & Security: Data handling and transfer policies comply with applicable laws like HIPAA, ensuring privacy and secure transfer.
Scaling Up / Down
Flexible Plans: Chiro QuickCharts typically offers tiered plans that can be scaled up or down based on the number of users or features needed.
Adjustments: Practices can usually adjust their subscriptions monthly or annually, with some providers offering mid-term flexibility.
Additional Users/Features: Adding or removing users, features, or modules often incurs prorated costs.
Notice Period: Usually, a 30-day notice is required to modify or cancel services.
The terms & conditions for contract renewal and cancellation
Renewal: Contracts often auto-renew annually unless canceled before the renewal date—usually 30-60 days prior.
Cancellation Policy: Practices can typically cancel anytime, but early termination fees may apply if stipulated in the contract.
Data Access Post-Cancellation: Data portability and access are generally maintained for a defined period (e.g., 30-90 days) post-cancellation.
Refunds: Refund policies vary; prorated refunds might be available if cancellation occurs mid-term.
Compliance
HIPAA: Meets HIPAA privacy and security rules, ensuring protected health information (PHI) confidentiality.
HITECH Act: Compliant with HITECH provisions for health IT security.
ACHC or Other Standards: May also align with industry-specific accreditation bodies, depending on the provider.
Data Security & Privacy: Follows best practices for data encryption, access controls, and audit logging to maintain compliance.
