Responsiveness to Issues Some customers report that while there were initial bumps during implementation, issues were resolved quickly and effectively by the Calero team
Powerful Reporting and Analytics Calero’s reporting tools and analytics are praised for enabling better management of telecom services, cost optimization, and identification of vendor errors in billing
Strong Support from Account Teams Several users highlight the helpfulness and proactiveness of their assigned account managers and support teams, noting that dedicated staff often go above and beyond to resolve issues, provide training, and ensure smooth operations
User-Friendly Interface Many reviewers find the software intuitive and easy to navigate, especially compared to manual spreadsheet processes previously used
Centralized and Efficient Billing Users appreciate that Calero consolidates telecom, mobility, and software license bills into a single system, reducing the need to log into multiple portals and saving significant time on invoice reconciliation and processing each month
Mixed Company Culture While some praise the culture, others criticize it as deteriorating, with increased micromanagement, lack of ownership, and poor leadership decisions
Employee Dissatisfaction Employee reviews reveal concerns about upper management, lack of advancement opportunities, and a focus on growth over employee or customer well-being. Some describe management as disconnected, with promises unfulfilled and a lack of genuine support for employees
Internal Coordination Problems Some customers dislike when their account teams struggle to get support from other departments within Calero, which can slow down problem resolution
Support Team Bandwidth There are complaints that the workload placed on Calero employees sometimes prevents them from providing the attention clients need, leading to unresolved or delayed issues
Communication Issues Users express frustration with the lack of direct communication, preferring to call their assigned teams rather than relying solely on email. Delays in support responses are also noted, often attributed to overworked account teams
Interface and Usability Concerns A few reviewers mention that the software’s presentation and interface can be confusing, making it difficult to find trends or specific information efficiently
