BakeSmart is a software development company based in Indianapolis, Indiana, specializing in business management and point-of-sale software designed specifically for bakeries. The company aims to help bakeries streamline operations and increase profitability by addressing the unique needs of bakers such as custom cake orders, production management, sales tracking, and eCommerce integration. Since its founding, BakeSmart has served a range of bakeries, from small corner stores to notable bakery chains across North America.
BakeSmart was founded in 2005 by a group of bakers in collaboration with software developers who recognized the lack of suitable software solutions tailored for the bakery industry. The original software was built collaboratively with bakers to address specific bakery challenges. Leadership has passed from the original developer, Ray Clements, to his son Mike Clements, who currently oversees the business and its development. The company has grown to a small team of 2-10 employees who are dedicated to supporting bakery clients and evolving the product.
The company's focus seems to be on organic growth through serving niche bakery software needs and customer-driven product development.
Retail POS: Simplifies order taking and transaction processing for bakeries of all sizes.
Custom Cakes: Enables flexible and accurate pricing for custom cakes with features to manage multiple sizes, flavors, and decorations.
E-commerce Integration: Allows bakeries to synchronize online orders with in-store systems, ensuring seamless order management and communication.
Wholesale Module: Supports bakeries in managing wholesale operations efficiently.
Cake Matrix: A notable innovation that automates complex custom order pricing and generates detailed, accurate cake tickets for decorators, reducing mistakes and improving workflow.
BakeSmart continuously improves its software based on user feedback, adding robust custom order management, integrated eCommerce, and reports to increase order accuracy and operational efficiency. The shift to BakeSmart Online has notably helped customers eliminate manual entry labor and synchronized phone and online orders for a cohesive bakery workflow.
BakeSmart's company culture is closely connected to the bakery community it serves. Their mission includes helping bakeries manage chaos effectively, supporting bakery growth, and fostering joy and quality in baked goods. The team is hands-on, taking calls, listening to user needs, and continually evolving the software to meet bakery challenges. Core values emphasize collaboration with bakers, operational support, and dedication to craftsmanship and customer service.
BakeSmart serves a diverse user base including small corner bakeries and larger bakery chains across North America. Users have expressed high satisfaction with how the software accommodates bakery-specific workflows and customization needs. The company maintains a close relationship with its users, powering its development and customer service efforts with a personal touch and bakery expertise.
