The typical implementation process for Augury software:
Discovery and Planning: Define project goals, scope, machine/asset selection, and collect asset lists and site maps.
Site Survey and Connectivity Assessment: Conduct site evaluation to assess network connectivity, machine accessibility, and pre-installation logistics.
Installation of Sensors: Deploy IoT sensors on machines for continuous data capture, often a rapid process that doesn't require extensive downtime.
Baseline Data Collection: Initial data gathering typically takes 2 weeks while Augury’s algorithms “learn” each machine’s normal operating patterns.
Training and Onboarding: Train reliability, maintenance, and management teams to use Augury dashboards and integrate insights into workflows.
Go-Live and Monitoring: Enter full production with real-time machine health monitoring and automated alerts for anomalies or prescriptive actions.
Augury can be customized to fit specific business needs by tailoring features, integrations, workflows, and notifications for different industries and operational requirements. Here are key data points:
Industry-Tailored Solutions: Augury provides solutions for a wide range of industries—including food and beverage, consumer packaged goods, pharmaceuticals, water/wastewater, and chemicals—each with unique sensors, analytics, and reporting configurations that address their specific operational challenges.
Custom Integrations: The platform offers APIs and an "Interoperability as a Service" module to integrate seamlessly with existing CMMS (computerized maintenance management systems) and EAM (enterprise asset management) systems. For example, fault information and maintenance actions detected by Augury can automatically generate or close work orders in external systems.
Configurable Alerts and Notifications: Users can customize which critical machines or production lines trigger alerts, prioritize notifications by business role, and set collaboration rules through Threads Tagging and real-time communications tools.
Data Model and Analytics Flexibility: The AI models benefit from Augury’s extensive machine data library but can be retrained and tuned to customer-specific asset types, failure modes, and environmental factors for greater relevance and accuracy.
User Roles and Workflow Personalization: Platform workflows and access rights are configured for different teams—allowing maintenance crews, operators, managers, and reliability engineers to view what’s most relevant to their roles.
Self-Installation and Modular Rollout: Guided self-installation options and modular product modules allow clients to deploy and scale Augury across many facilities, and only for machines or lines that require it, supporting phased or targeted adoption.
Advanced Reporting and Dashboards: Augury provides customizable dashboards and KPI tracking, enabling teams to focus on metrics and outcomes aligned with their operational or strategic goals (e.g., OEE, downtime reduction, cost savings).
Language, Global, and Multi-Site Support: The system handles multi-language environments and can be configured to support companies with distributed, multinational operations, ensuring insights are contextual and actionable wherever deployed.
Augury offers a training and support ecosystem for new users, designed to promote efficient onboarding, empower various roles, and ensure ongoing success. The process blends structured training, self-service resources, and dedicated human support.
Online Courses and Video Training: New users get access to structured online training modules such as the “Augury 101” course, vibration basics, and specialized walkthroughs. These range from introductory topics to deep dives into platform features and reliability analytics.
Augury Academy: Over 20 hours of technical courses are provided, covering machine health theory, diagnostics, platform navigation, responding to alerts, and continuous improvement practices.
Role-Based Onboarding: Resources and onboarding programs are tailored for different users—plant managers, maintenance techs, and reliability engineers all receive content specific to their daily responsibilities.
Documentation and Articles: 150–200+ articles and guides are available in Augury’s multilingual knowledge base (“The Endpoint”), supporting step-by-step learning and rapid reference.
Customer Success Managers: Each client is paired with dedicated Customer Success Managers who guide through initial onboarding, handle site rollout logistics, and provide ongoing strategic consultation for maximizing platform ROI.
Technical Support: Immediate multi-tier technical support (Tier 1–Tier 3) is provided for troubleshooting, with over 90% of global frontline support managed by Augury’s own team.
Community and Peer Learning: Users can access open forums and peer Q&As in “The Endpoint” community, share best practices, and interact both with Augury experts and other end-users.
Real-Time Guidance and Monitoring: During and after deployment, live remote assistance, regular program health checks, and updates from Augury reliability professionals are offered.
Performance Reviews and Value Reporting: Regular progress tracking, ROI analysis, and best-practice recommendations are delivered to ensure measurable results and continuous improvement.
Augury implements security measures to protect customer and operational data, ensuring compliance with industry standards and prioritizing both transparency and technical rigor.
Administrative, Technical, and Physical Safeguards: Augury enforces layered security, including access controls, encryption, and secure data storage to prevent unauthorized access, use, or disclosure of data.
Compliance with CISO-defined Standards: Adoption of strict policies requiring all cloud and infrastructure solutions to adhere to security standards set by Augury’s Chief Information Security Officer, ensuring alignment with industry best practices.
Regulatory Compliance: Augury operates in alignment with global data protection laws (e.g., GDPR) and vendor security indexes, focusing on privacy, data minimization, and user control.
Data Encryption: All sensitive data is encrypted both in transit and at rest, securing machine health data and user information across internal and external connections.
User Authentication and Access Control: Role-based access is enforced so only authorized personnel can access user or machine data, with rigorous authentication protocols.
Continuous Monitoring: Augury employs continuous security monitoring of its infrastructure to detect, log, and respond to potential threats before they escalate.
Regular Security Audits and Penetration Testing: Periodic third-party assessments and penetration testing are performed to validate the security posture and uncover potential vulnerabilities.
Incident Response and Risk Management: Established protocols for incident classification, response, notification, and mitigation, designed to quickly contain and resolve threats.
Clear Privacy Policies: Augury publicly commits to keeping customer data confidential and only processing personal information as required for service delivery or legal compliance.
Customer Data Ownership: Clients retain ownership of their operational data, with Augury acting as a data processor for predictive analytics and machine health insights.
Augury releases platform and mobile updates frequently—often monthly for major enhancements and as needed for bug fixes, security, or incremental improvements. Updates are managed using a structured rollout process focused on minimal disruption and continuous value delivery.
Monthly product releases: Augury issues regular platform and app updates, with recent major updates documented in March 2025 and other months, introducing new features, performance improvements, and user experience enhancements.
Incremental improvements and security patches: In addition to scheduled feature releases, Augury pushes security fixes and minor updates as necessary to address vulnerabilities or emerging user needs.
Edge-hardware updates: Hardware, such as IoT sensors (e.g., Halo R4000), also receives firmware and software improvements in sync with platform innovation cycles.
Cloud-based delivery: Augury’s SaaS, mobile, and desktop components are updated seamlessly in the cloud, ensuring all users access to the latest features and fixes without manual intervention.
Change communication: Users are informed of new features and improvements via release notes, in-app notifications, webinars, and product videos, enabling rapid adoption and awareness across all roles.
User support and documentation: Updated documentation and customer support resources are published with each release to support training and transition to new capabilities.
Augury’s policy on data ownership and portability is based on clear customer rights and regulatory compliance, ensuring users maintain control over their data and have options for data access and transfer.
Customer Data Ownership: Customers retain ownership of the machine and operational data collected through the Augury platform. Augury does not claim ownership over customer data produced, transmitted, or stored on the user’s behalf.
License to Use Data: While customers own their data, Augury is granted a non-exclusive license to process, analyze, and generate insights solely for service provision, system improvement, and as required for legal or regulatory compliance.
User Rights to Access and Export: Augury supports the right of customers to access, review, and export their data. Requests for data export or portability are facilitated through the support or account management team in accordance with applicable privacy laws (e.g., GDPR).
Jurisdiction and Compliance: Augury’s data handling practices are designed to comply with GDPR and similar regulations, ensuring that customers can obtain their data in a structured, commonly used, and machine-readable format upon request, whether for audit, backup, or migration purposes.
Augury’s terms and conditions for contract renewal and cancellation are designed to provide flexibility for customers while protecting both parties’ rights and obligations. Here are the key data points:
Automatic Renewal Clauses: Augury service agreements typically include an auto-renewal clause, meaning the contract renews for a set term (such as 12 months) unless either party provides notice of non-renewal within a specified period—often 30 to 90 days before the renewal date.
Notice Period for Non-Renewal: Customers must notify Augury in writing if they do not wish to renew. The specific notice period is detailed in the master service agreement or order form, and missing the window may result in automatic renewal for the next term.
Renewal Term Length: Renewal periods may be for the same duration as the initial contract or may switch to month-to-month, depending on the client’s negotiated agreement.
Contract Amendments Upon Renewal: Terms and conditions (including pricing or scope) can be renegotiated at the point of renewal, allowing both parties to adapt to changing needs.
Customer-Initiated Termination: Clients may request cancellation/termination of their Augury account at any time and for any reason by sending an email to [email protected] or as otherwise specified contractually.
Augury-Initiated Termination: Augury may suspend or terminate a customer’s account for violations of the terms of service, fraudulent/abusive behavior, or actions harmful to other users or business interests. Augury reserves the right to investigate suspected violations and cooperate with law enforcement as needed.
Survival of Obligations: Even after cancellation or termination, obligations such as indemnification, data ownership clauses, and liability limitations survive according to the agreement.
Outstanding Payments: Any suspension, termination, or cancellation does not affect outstanding payment obligations or liabilities incurred before the termination’s effective date.
Contract Change/Updates: Augury reserves the right to modify contract terms, with continued service usage constituting acceptance of the changes.
Augury meets several key compliance standards to ensure the security, quality, and privacy of customer data and industrial operations.
ISO 9001: Augury is certified for ISO 9001, demonstrating a robust quality management system for continuous process improvement, product reliability, and customer satisfaction.
ISO 27001: The company holds ISO 27001 certification, indicating that it systematically manages information security risks and demonstrates high standards for cyber-resilience, operational security, and data management.
ISO 80079-34: Certified for environments requiring explosion protection (HazLoc), this standard is crucial for safe deployment in hazardous locations outside the US/EU, ensuring strict engineering and compliance requirements are met.
GDPR (General Data Protection Regulation): Augury aligns its data handling processes with GDPR, prioritizing user rights, data minimization, and regulatory transparency, especially for its European client base.
CCPA (California Consumer Privacy Act): The platform's data privacy practices support CCPA compliance, giving customers control over personal information and process transparency—vital for operations in the US.
Product Liability and Regulatory Health & Safety: Augury complies with relevant product liability laws, warranty obligations, and safety standards, especially important for manufacturing and industrial environments.
CISO-defined internal standards: All technology infrastructure and partnerships are required to align with security and operational requirements specified by Augury’s Chief Information Security Officer, reinforcing a strong posture for audits and risk management.
Regular Auditing and Certification Renewal: Augury updates and renews its ISO and regulatory certifications through ongoing audits and proactive process improvement to stay ahead of evolving industry requirements.
