Initial Planning: Assessment of business requirements and objectives.
Environment Preparation: Ensuring the infrastructure meets prerequisites such as hardware and software compatibility.
Installation: Deploying AppDynamics agents across the application environment (full-stack, JVM, .NET, etc.).
Configuration: Setting up dashboards, alerts, and monitoring settings based on business requirements.
Integration: Linking AppDynamics with other tools (like CI/CD pipelines, ticketing systems, etc.).
Testing: Validating that the monitoring setup works as intended and meets performance metrics.
Extensible Architecture: AppDynamics provides APIs that allow organizations to extend the functionality and integrate with existing systems.
Custom Dashboards: Users can create tailored dashboards to visualize metrics that matter specifically to their business needs.
Alert Customization: Configuration of custom alerts that can reflect unique operational requirements.
Setup Fees: Varies based on the complexity of the deployment and the need for professional services; custom quotes may be provided.
Maintenance Costs: Generally included in the subscription fee, but any advanced support or premium features may incur additional costs.
Documentation: Comprehensive online resources and documentation available for self-service.
Instructor-led training (both in-person and virtual) on various aspects of AppDynamics.
On-demand video learning options.
Customer Support:
Base level support included in subscription, with options for enhanced support (like 24/7 availability) at an additional cost.
Data Encryption: Supports encryption of data in transit and at rest to protect sensitive information.
Access Control: Role-based access control (RBAC) to manage user permissions and limit data access.
Audit Logs: Keeps a record of user activities for monitoring and compliance purposes.
Regular Updates: AppDynamics typically releases updates quarterly, but this can vary based on product enhancements and security patches.
Automatic updates for cloud users.
On-premises users can schedule updates according to their operational readiness.
Data Ownership:
Users retain full ownership of their data. AppDynamics does not claim any ownership rights over the data collected, monitored, or processed.
Data Portability:
Customers can export their data in standard formats. This allows businesses to transition data easily if they decide to switch services or need to integrate it with other platforms.
Flexibility to Scale:
Customers can easily scale their AppDynamics usage up or down based on their organizational needs.
Adjustment of Subscription:
Changes can typically be made at the end of a billing cycle or in conjunction with new purchases.
Organizations can increase their number of CPU cores or licenses as needed, while reducing them typically requires notification in advance (e.g., 30 days before the next billing cycle).
Volume Discounts:
Contract Renewal:
Renewal terms usually align with previous agreement duration (monthly, annually, etc.).
Notifications about renewal dates and any potential changes in pricing or terms are typically communicated in advance (e.g., 30 days before renewal).
Clients can usually cancel their subscriptions before the end of the billing period but may need to provide advance notice (often 30 days)
There might be penalties or fees for cancellations made before the contract period ends.
Changes to Terms:
SOC 2 Type II: AppDynamics complies with the SOC 2 Type II standard, ensuring that the service meets criteria for security, availability, processing integrity, confidentiality, and privacy.
ISO 27001: The platform is compliant with ISO 27001, a widely recognized framework for information security management systems (ISMS).
GDPR: AppDynamics adheres to the General Data Protection Regulation (GDPR) for handling personal data of EU citizens, emphasizing data privacy and security.
CCPA: Compliance with the California Consumer Privacy Act (CCPA) is maintained, focusing on user rights regarding personal information.
AppDynamics
By Cisco
