The typical implementation process for Amper software is designed to be fast, flexible, and user-friendly, especially compared to traditional MES platforms. Here are the key data points about how it works:
Implementation Process: The Amper Way
Amper uses a five-phase adoption model called The Amper Way, which allows manufacturers to implement the platform gradually and at their own pace:
Install non-invasive sensors (takes 10–15 minutes per machine).
Begin collecting real-time machine data.
Empower operators with tools to report downtime and track jobs.
Phase 2–5: Progressive Feature Adoption
Add modules for OEE tracking, job scheduling, labor monitoring, and maintenance automation.
Customize dashboards and reports.
Integrate with ERP systems if needed.
Each phase builds on the previous, delivering value at every step.
Timeline
Initial setup: Can be completed in-house without external consultants.
Sensor installation: ~10–15 minutes per machine.
Full platform rollout: Varies by company size and pace, but typically much faster than traditional MES systems, which can take months or years.
Support
Each customer is assigned a Customer Success Engineer (CSE).
Guidance is provided throughout the process.
Training resources include live sessions, documentation, and webinars.
Key Advantages
No need for PLC integration.
Minimal disruption to operations.
Value delivered from the first phase onward.
Designed to avoid the complexity and rigidity of legacy MES platforms.
Customisation
Amper is highly customizable to meet the unique needs of different manufacturing environments. Here are the key customization capabilities:
Custom Reporting & Dashboards: Users can tailor reports and visualizations to track KPIs relevant to their operations.
Flexible Job Scheduling: Jobs can be dragged and sequenced based on due dates and priorities. The system automatically adjusts forecasts and alerts users if a plan is likely to fall behind.
ERP Integration: Amper integrates with systems like SAP, allowing for real-time data exchange and enhanced planning.
Machine Compatibility: The platform supports machines of any type or age, using self-install sensors that don’t require PLC integration.
Labor & Performance Tracking: Businesses can customize labor metrics to identify top performers, training needs, and labor cost breakdowns.
Alerts & Andon Communication: Custom alerts can be configured to notify teams about downtime, maintenance needs, or other critical issues.
Amper’s modular design allows companies to adopt only the features they need, making it scalable for small shops and large enterprises alike.
Additional Costs
Amper is designed to be cost-transparent and easy to deploy. Here’s a breakdown of the cost structure:
No Setup Fees: There are no implementation fees, machine upgrades, or PLC integration costs.
Included Hardware: Sensor hardware is included in the pricing, and installation is simple (10–15 minutes per machine).
Support & Training: Training, updates, and support are included in the base price. Each customer is assigned a Customer Success Engineer, often Six Sigma-certified.
Billing Options: Most customers pay annually, but quarterly billing is available (may involve additional investment).
IT Requirements: Requires Wi-Fi or cellular connectivity and 110V power. Tablets or large screens for operators are recommended but optional.
Data Ownership: Customers own their data, which is stored securely in the cloud using encryption.
Amper’s pricing model is designed to avoid the hidden costs common in traditional MES systems, making it attractive for manufacturers seeking a fast ROI.
Training
Amper provides a comprehensive onboarding and support system designed to help manufacturers get up and running quickly and effectively:
Training Resources:
Live Online Training: Interactive sessions led by Amper experts.
On-Demand Webinars: Covering topics like machine monitoring, AI-driven manufacturing, and custom reporting.
Documentation & Knowledge Base: Step-by-step guides and best practices.
Customer Success Engineer (CSE): Each customer is assigned a dedicated CSE, often Six Sigma-certified, to guide implementation and continuous improvement.
Support Channels:
Email, Phone, and Chat Support: Available for troubleshooting and guidance.
Self-Install Hardware: Sensors are easy to install (10–15 minutes per machine), reducing the need for on-site technicians.
Custom Setup Assistance: Help with ERP integration, dashboard configuration, and alert customization.
Amper’s support model is designed to minimize downtime and maximize ROI from day one.
Security Measures
Amper takes data security seriously, especially for manufacturers in regulated industries like aerospace and defense. Here are the key security features:
Data Encryption & Storage:
Encrypted in Transit: All data is encrypted using TLS v1.2.
Encrypted at Rest: Stored using AES-256 encryption.
Hosted on AWS: Data is stored in a virtual private cloud within Amazon Web Services, with all servers located in the United States.
Access Control & Monitoring:
Authentication Tokens: Every service requires a token to prevent unauthorized access.
Limited Access: Only Amper’s engineering and support teams can access customer data and only when necessary for support.
No Commercial Sharing: Customer data is not shared with third parties for commercial purposes.
Compliance & Backup:
CMMC 2.0 Level 2 Ready: Designed to support U.S. Department of Defense contractors.
DFARS 7012 Compliance: Meets requirements for defense-related cybersecurity.
Continuous Backups: Data is backed up with 99.999999999% durability over a year.
These measures ensure that Amper is a secure and compliant choice for manufacturers handling sensitive data.
Updates
Amper follows a regular product update cycle, with quarterly releases and occasional mid-cycle enhancements:
Update Frequency:
Quarterly Releases: Major updates are typically rolled out every quarter. For example:
Q1 2025 Update: Introduced quality-of-life improvements and new features.
June 2025 Update: Added expanded tracking capabilities and improved response tools.
Update Management:
Cloud-Based Delivery: Updates are deployed automatically to all users via the cloud, with no need for manual installation.
Backward Compatibility: New features are designed to integrate smoothly with existing workflows.
Customer Communication: Updates are announced via blog posts, webinars, and in-app notifications.
User Feedback Loop: Amper incorporates customer feedback into its product roadmap, ensuring updates align with real-world needs.
This approach ensures that manufacturers always have access to the latest tools without disrupting operations.
Data Ownership and Portability
Amper has a clear and customer-friendly data policy:
Data Ownership:
You Own Your Data: Customers retain full ownership of all data collected through the Amper platform.
No Commercial Sharing: Amper does not sell or share customer data with third parties for commercial purposes.
Data Portability:
Export Options: Customers can export their data at any time, ensuring portability and transparency.
Secure Access: Data is accessible through dashboards, reports, and APIs, allowing integration with other systems.
Security & Compliance:
Data is encrypted in transit and at rest.
Hosted on AWS with strict access controls.
Compliant with standards like CMMC 2.0 Level 2 and DFARS 7012 for defense contractors.
This policy gives manufacturers peace of mind that their operational data is both secure and under their control.
Scaling Up / Down
Amper is designed to be highly scalable and adaptable, especially for contract manufacturers and growing operations:
Modular Platform: You can add or remove features (e.g., job tracking, labor monitoring, maintenance automation) as needed without disrupting existing workflows.
Flexible Licensing: Licenses are based on the number of machines and modules used. Scaling up typically involves adding more sensors and activating additional software features.
Real-Time Capacity Insights: The platform helps manufacturers understand their true capacity, making it easier to justify scaling decisions like hiring, training, or equipment investment.
Automatic Updates: Any changes made to schedules or routings are instantly pushed to all teams, keeping planners, supervisors, and operators aligned.
This flexibility makes Amper suitable for both small shops and large enterprises with dynamic production needs.
The terms & conditions for contract renewal and cancellation
Amper’s contract terms are outlined in its Standard Terms and Conditions agreement:
Renewal: Contracts are typically annual, with renewal terms specified in the signed Order Form. Renewal may be automatic unless otherwise stated.
Cancellation:
Customers may cancel by providing written notice, subject to the terms in the agreement.
Any prepaid fees are generally non-refundable unless otherwise negotiated.
Scaling Services: Additional services or modules can be added by executing new Order Forms attached to the original agreement.
License Terms: Customers receive a revocable, non-exclusive, non-transferable license to use the software. Amper may update or modify the software periodically.
For exact terms, customers should refer to their signed Order Form and the attached Service Level Agreement.
Compliance
Amper is built to support manufacturers in regulated industries, especially aerospace and defense:
CMMC 2.0 Level 2 Ready: Designed to meet the cybersecurity requirements of the U.S. Department of Defense.
DFARS 7012 Compliance: Ensures secure handling of Controlled Unclassified Information (CUI) for defense contractors.
Data Security Standards:
AES-256 encryption for data at rest.
TLS v1.2 encryption for data in transit.
Hosted on AWS with strict access controls and continuous backups.
These standards make Amper a secure and compliant choice for manufacturers handling sensitive or regulated data.
