AI Answering Service: The after-hours AI receptionist is seen as a valuable tool for capturing leads and maintaining communication outside business hours.
Strong Customer Support During Onboarding: Many customers report a smooth onboarding experience with helpful training and responsive support during setup.
Effective Two-Way Texting: Users find the SMS communication feature highly effective for real-time patient interaction and appointment confirmations.
Time-Saving Automation: Practices appreciate the automated appointment reminders, digital intake forms, and follow-up messages, which reduce administrative workload and improve patient engagement.
User-Friendly Interface: The platform is often described as intuitive and easy to navigate, even for non-technical staff.
Aloha (Formerly Review Wave)
By Review Wave
Excellent for Reputation Management: Many users praise Review Wave for its ability to automate review collection, which significantly boosts their online presence and helps attract new patients.
No Free Trial: Some potential users express disappointment that there is no free trial to test the platform before committing to a paid plan.
Occasional Technical Glitches: A handful of reviews mention minor bugs or syncing issues with practice management systems, though these are typically resolved with support.
Limited Customization in Some Areas: While the platform is customizable, some users mention limitations in tailoring certain templates or workflows to their exact preferences.
Pricing Concerns: A few customers feel that the monthly cost is high, especially for smaller practices, and that some features should be included in lower-tier plans.
Customer Support Delays: Some users report slow response times from customer support, especially after the initial onboarding phase. There are mentions of long wait times for email or chat responses.
