The implementation of Zippykind is designed to be fast and user-friendly, often taking just a few hours to a couple of days, depending on the complexity of your setup. Here’s a step-by-step overview:
Account Creation
Sign up for a free or paid plan on Zippykind’s website. You’ll gain access to the dispatch dashboard and driver app immediately.
Initial Setup
Configure your business profile, delivery zones, driver accounts, and notification preferences. This can be done directly through the dashboard.
Driver App Installation
Drivers download the Zippykind app (available on iOS and Android) and log in using credentials provided by the dispatcher.
Ticket Creation
You can manually create delivery tickets or import them using Zippykind’s uploader tool. For automated workflows, use Zapier or the RESTful API.
Integration (Optional)
Businesses can integrate Zippykind with platforms like Shopify, QuickBooks, or Google Sheets via Zapier. For more advanced setups, use the API to connect your POS or order management system.
Testing & Training
Use test tickets to familiarize dispatchers and drivers with the system. Zippykind provides video tutorials and documentation to support onboarding.
Go Live
Once everything is configured and tested, begin live operations. You can monitor deliveries in real time and adjust settings as needed.
The entire process is supported by Zippykind’s documentation and tutorials, making it accessible even for non-technical users.
Zippykind offers a high degree of customization to accommodate various business models and operational workflows. Here are several data points and customization options:
API Access
Zippykind provides a RESTful API that allows businesses to build custom integrations with their existing systems, including POS, CRM, and e-commerce platforms.
Zapier Integration
For non-developers, Zippykind supports Zapier, enabling connections with over 750 platforms like Shopify, QuickBooks, and Google Sheets without coding.
Custom Notification Templates
Businesses can create personalized SMS and email templates for customer communication, including branding and delivery updates.
Delivery Zones & Fees
You can define geographic delivery zones and assign custom fees based on location, distance, or service type.
Driver Territory Assignment
Assign specific drivers to designated zones or routes to optimize coverage and reduce overlap.
Custom Fields & Notes
Add custom fields to delivery tickets and allow drivers or dispatchers to include notes, instructions, or special handling requirements.
Autonomous Communication
Use virtual phone numbers to automate and customize customer-driver communication while maintaining privacy.
Scheduling & Recurring Deliveries
Schedule deliveries and pickups in advance, including recurring orders for subscription-based services.
Customer Tiering
Implement a spending rewards program that categorizes customers into tiers based on monthly spending, allowing for targeted promotions and loyalty incentives.
White-Labeling (Limited)
While not fully white-labeled, businesses can personalize customer-facing elements like tracking pages and notifications to reflect their brand.
These customization features make Zippykind suitable for a wide range of industries, including food delivery, retail logistics, courier services, and field service operations.
Zippykind follows a credit-based pricing model with no setup fees, no hidden charges, and no monthly maintenance costs. Users purchase credits that are deducted per delivery ticket, and these credits never expire, making it ideal for businesses with fluctuating delivery volumes.
There are no charges for signing up, and users can start with a Free Plan that includes 50 delivery tickets and unlimited drivers. Paid plans (Meadow, Forest, Orchard) vary by ticket volume and cost per delivery, starting at $0.19 per ticket.
Add-on services, however, are billed separately:
Support via phone and chat is included in paid plans, and there are no extra fees for accessing the dispatch dashboard or driver app.
Zippykind provides a range of training and support resources to help new users get started quickly:
Setup Module: Upon logging in, users are guided through an onboarding module that helps configure their account, drivers, and delivery settings in minutes
Training is designed to be intuitive and accessible, even for non-technical users, with most businesses able to go live within a day or two.
Zippykind implements several security measures to protect user and customer data:
Zippykind does not publicly specify a fixed schedule for software updates, but as a cloud-based platform, updates are rolled out automatically and seamlessly. Users do not need to manually install updates, and new features or improvements are typically integrated into the dashboard and driver app without disruption. Minor enhancements, bug fixes, and feature expansions are managed centrally, ensuring that all users benefit from the latest version without needing technical intervention.
Users can export delivery ticket data in CSV format, allowing for easy data portability and backup
The platform does not sell goods or customer data, indicating a focus on privacy and business autonomy
Zippykind offers a flexible credit-based pricing model that makes scaling up or down straightforward:
Credits never expire, so businesses can purchase in bulk and use them over time, accommodating seasonal or fluctuating delivery volumes
This model is ideal for startups, growing businesses, and enterprises with variable delivery demands.
Zippykind operates on a non-contractual, credit-based model, which means there are no formal contracts to renew or cancel. Here are the key points:
Autopay Option: Users can enable autopay to automatically replenish credits when usage reaches 90%. This is optional and can be disabled at any time
Account Suspension: Zippykind reserves the right to suspend accounts that provide false or misleading information or engage in malicious activity against the platform
This flexible model allows businesses to scale usage up or down without being locked into long-term contracts.
