Access the ZigiOps User Interface: Start by logging into the ZigiOps platform to access the comprehensive dashboard that displays key metrics related to your integrations.
Connect Your Systems: Navigate to the "Connected Systems" section in the menu. Select the systems you want to integrate from the available list and input your user credentials for seamless integration.
Choose a Template: After establishing connections between your systems, go to the "Configurator" menu. Here, you can choose from a curated list of pre-designed templates, initiate an integration from scratch, or upload a tailored integration.
Tailor Your Integration: Within the chosen template, set up precise trigger conditions that guide ZigiOps on when and how to activate the integration. In the mapping section, outline the fields you wish to synchronize between the systems.
Test and Deploy: Once the integration is configured, test it to ensure everything works as expected. After successful testing, deploy the integration to start automating your workflows.
Customisation
Pre-Designed Templates: ZigiOps offers a variety of pre-designed templates that can be tailored to meet specific integration requirements.
Custom Integration: Users can create custom integrations from scratch or modify existing templates to suit their unique business processes.
Advanced Data Mapping: The platform allows for detailed data mapping, enabling synchronization of intricate custom fields across different systems.
Scalability: ZigiOps is designed to scale with your business, accommodating growing data volumes and additional systems as needed.
Security and Compliance: Custom integrations can incorporate stringent security protocols tailored to industry standards, ensuring data security and compliance.
Additional Costs
Subscription Pricing: Starts at $300 to $916 per month, depending on the number of syncs and deployment model.
Free Trial: A 30-day free trial is available for new users.
Setup Fees: No separate setup fees are typically charged—setup is included in the subscription.
Support: Customer support is included in the base pricing, covering onboarding, troubleshooting, and updates.
Customization & Scaling: Advanced customizations and enterprise-scale deployments may require a tailored quote.
Training
Onboarding Assistance: Personalized onboarding sessions to help users set up and configure integrations.
Support Portal: A dedicated portal for submitting tickets, tracking issues, and accessing support resources.
Documentation: Comprehensive user manuals and setup guides available online.
Video Tutorials: Step-by-step video walkthroughs for common integration scenarios.
Integration Wizard: An AI-powered setup assistant that guides users through building integrations.
Live Support: Access to technical support for troubleshooting and advanced configuration.
Professional Services: Optional consulting for complex or large-scale deployments.
Security Measures
ISO 27001 Certification: Ensures compliance with international standards for information security management.
FIPS 140-2 Validated Encryption: Protects data both in transit and at rest using government-grade encryption.
No Data Storage: ZigiOps does not store customer data permanently, reducing exposure risk.
Role-Based Access Control (RBAC): Limits access based on user roles and responsibilities.
Audit Logs: Tracks user actions and system changes for accountability and compliance.
Secure Authentication: Includes support for secure login protocols and credentials management.
OWASP Best Practices: Adheres to secure coding and development standards.
Regular Penetration Testing: Identifies and mitigates vulnerabilities proactively.
Updates
Frequent Releases: ZigiWave uses a calendar-based versioning system (e.g., 2025.10.1) with regular updates.
Release Notes: Detailed documentation accompanies each update, outlining new features, fixes, and improvements.
Seamless Deployment: Updates are designed to be non-disruptive and easy to apply.
User Notification: Customers are informed in advance about upcoming changes or enhancements.
Continuous Improvement: Updates often include new connectors, performance enhancements, and security patches.
Data Ownership and Portability
Customer-Owned Data: ZigiWave acts as a data processor; customers retain full ownership and control of their data.
No Data Retention: ZigiOps does not store data permanently—data is transferred in real time and not saved on the platform.
Portability: Integrations are built using a no-code interface, making it easy to reconfigure or migrate without vendor lock-in.
Compliance: Designed to support GDPR and other data protection regulations by minimizing data exposure.
Scaling Up / Down
Flexible Subscription Plans: Pricing is based on usage factors like number of integrations, sync volume, and deployment type.
Easy Upgrades: Organizations can scale up by adding more connectors, increasing sync frequency, or expanding to new teams.
Downscaling Options: Plans can be adjusted downward if fewer integrations or lower usage is needed.
Custom Quotes: Enterprise clients can request tailored pricing for large-scale or complex deployments.
No Long-Term Lock-In: Subscription-based model allows for agile scaling as business needs evolve.
The terms & conditions for contract renewal and cancellation
Renewal: Users must provide written notice to ZigiWave at least 30 days before the current license term expires to renew the license. This ensures a seamless continuation of services without any interruptions.
Cancellation: Users can cancel their subscription by providing written notice to ZigiWave. Specific details regarding the notice period and any potential penalties for early termination are not explicitly mentioned in the available documentation. It's advisable to review the EULA or contact ZigiWave directly for precise information.
Refunds: Since the software is accessible for downloading as digital content, users acknowledge that they lose their right of withdrawal under the Bulgarian Consumer Protection Act once they download the software and agree to the terms.
Compliance
ISO 27001: ZigiWave is ISO 27001 certified, which is an internationally recognized standard for information security management systems (ISMS). This certification ensures that ZigiWave adheres to best practices for managing, storing, and maintaining data.
FIPS 140-2: ZigiOps encrypts integration configuration data in full compliance with the Federal Information Processing Standard (FIPS) 140-2. This standard specifies the security requirements for cryptographic modules used to protect sensitive information.
GDPR: ZigiWave follows the General Data Protection Regulation (GDPR) guidelines to ensure the privacy and protection of personal data for users in the European Union.
HIPAA: While not explicitly mentioned, integration platforms like ZigiOps often include built-in compliance checks and reporting tools to adhere to global regulations such as the Health Insurance Portability and Accountability Act (HIPAA), ensuring the protection of health information.
