wolkvox offers an extensive suite of features designed for high-volume outbound and inbound operations. Its flagship Predictive Dialer uses advanced algorithms to maximize agent productivity. The platform includes a native CRM, Low-Code Studio for flow design, and omnichannel support for WhatsApp, Chat, and Email. Advanced AI features like sentiment analysis, voicebots, and automatic QA scoring help supervisors maintain high service standards.
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Categories
Predictive DialerOmnichannel Supportwolkvox StudioNative CRMConversational AISentiment AnalysisSpeech AnalyticsReal-time DashboardsQuality Assurance (QA)Workforce ManagementAPI IntegrationBusiness IntelligenceAutomatic Call Distribution (ACD)Agent ScriptingPCI-DSS ComplianceAutomatic TranscriptionMobile Agent AppVoice of the Customer (VoC)Low-Code CRM ModelerChatKnowledge BasePhone SupportCloud, SaaS, Web-BasedSaaSMobile - AndroidMobile - iPhone
wolkvox
By Microsyslabs
