Whaticket provides a robust suite of tools for centralizing customer communications across WhatsApp, Instagram, and Facebook Messenger. Key features include a multi-agent shared inbox, automated rule-based chatbots, and AI integration via OpenAI. It offers Kanban boards for pipeline management, mass messaging campaigns, and detailed agent performance reports to optimize team productivity.
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Multi-agent Shared InboxOmnichannel IntegrationAutomated ChatbotsKanban PipelineMass Messaging CampaignsOfficial WhatsApp API SupportInternal ChatCustom Tags and LabelsPerformance ReportsQuick RepliesTicket TransferScheduled MessagesMedia SupportWebChat WidgetCustomizable FieldsAPI AccessTypebot IntegrationDark ModeOpenAI/ChatGPT IntegrationEmailChatKnowledge BaseCloud, SaaS, Web-BasedSaaS
