WeProov

WeProov typical implementation process:

1. Initial Setup and Configuration: This includes setting up the software according to the specific needs of the business. The platform is synchronized with the application, allowing users to manage all vehicles in one place.

2. Training and Onboarding: Users are trained on how to use the mobile application and the management platform. This ensures that all stakeholders are familiar with the functionalities and can effectively use the software.

3. Integration with Existing Systems: The software can be integrated with existing fleet management or insurance systems to streamline operations.

4. Customization: The software can be customized to fit specific business needs, such as personalized inspection reports, tailored workflows, and specific data requirements.

5. Testing and Validation: Before full deployment, the system is tested to ensure it meets the business requirements and functions correctly.

6. Full Deployment: Once testing is complete, the software is fully deployed across the organization.

WeProov customization process:

1. Inspection Reports: Businesses can produce and send customized inspection reports that meet their specific requirements.

2. Workflows: The software allows for the creation of tailored workflows to match the business processes.

3. Data Requirements: Specific data fields and requirements can be added to the inspection and damage assessment processes.

4. Integration: The software can be integrated with existing systems used by the business, such as fleet management or insurance systems.

5. Support and Personalization: WeProov offers technical support and can assist with the personalization of the solution to meet unique business needs.

WeProov training and supports:

1. Training: WeProov provides various training resources, including webinars and help guides, to assist users in learning how to use the software. This training is crucial for ensuring that all users are proficient in using the platform's features.

2. Onboarding: The onboarding process includes a setup phase where the solution is configured according to the client's needs, and a pilot or Proof of Concept (POC) phase where users can test the solution and provide feedback for adjustments.

3. Customer Support: WeProov offers ongoing customer support, including technical assistance and customization help. Users can contact specialists for technical questions, customization needs, or any other support requirements.

WeProov security measures:

1. Data Encryption: All critical and sensitive data is transferred using secure encrypted channels such as SSL, VPN, and SFTP. Access to applications is secured using HTTPS.

2. Access Control: Physical access to data processing systems is restricted to authorized personnel only, using keycards and locked locations. User identification and authentication are managed through Active Directory, and passwords are protected by policies requiring regular changes.

3. Authorization and Monitoring: Systems are protected by usernames and passwords, and access rights are adjusted based on user roles. Monitoring and logging are in place to ensure that unauthorized work in data processing systems is prevented.

4. Data Transmission and Storage: Security measures are in place for the transport, transfer, transmission, and storage of data. This includes secure encrypted channels and logging of data administration activities.

5. Data Availability and Backup: Measures are in place to protect data against accidental destruction or loss, including perimeter security, antivirus software, and daily backups of critical data.

6. Separation of Data: Data collected for different purposes is processed separately to ensure that data with different contract purposes is not mixed.

WeProov Updates:

1. Regular SecurityAudits: Securityaudits of theWeProov app arecarried out annuallyto identify andaddress potentialvulnerabilities.

2. Technical andOrganizationalMeasures: WeProov implementsappropriate technicaland organizationalmeasures to ensurethe securityof data, whichincludes regularupdates and maintenanceof the app.

3. User Notifications: Users aretypically notifiedof updates throughthe app or viaemail, ensuringthey are awareof new featuresor security enhancements.

WeProov data ownership and portability:

1. Data Ownership: The data collected through the WeProov app is owned by the Data Controller, which could be the employer, fleet manager, or another entity that has mandated the use of the app. WeProov acts as the Data Processor, handling the data on behalf of the Data Controller.

2. Data Portability: Users have the right to data portability, which allows them to transfer their personal data from one service to another. This is facilitated through secure and standardized data formats, ensuring that users can easily move their data as needed.

3. Data Retention and Localization: Personal data is retained for the duration specified in the contract between the Data Controller and WeProov, with connection data (history, logs) retained for a maximum of one year. All data is hosted in data centers located within the European Union, and any transfers outside the EU are covered by appropriate guarantees.

WeProov scalability:

1. Customization and Integration: WeProov can be customized to fit specific business needs, including personalized inspection reports, tailored workflows, and specific data requirements. This flexibility allows businesses to scale the solution according to their operational demands.

2. Support for Scaling: WeProov provides ongoing support and maintenance, which includes assistance with scaling the solution. This support ensures that the software can handle increased usage or be adjusted for reduced demand without compromising performance.

3. Contractual Flexibility: The terms of the contract between WeProov and the client can be adjusted to reflect changes in the scale of operations. This includes modifying the number of vehicles covered, the extent of services provided, and the associated costs.

WeProov terms and conditions:

Contract Renewal:

1. Automatic Renewal: For clients subscribing to a plan with a fixed-term commitment, the contract is automatically renewed for the same term unless the client gives notice of termination within one month before the end of the current period. This notice can be given by simple email or any other written notice.

2. Early Termination: The client is free to terminate the contract at any time during the renewal period by simple email or any other written notice.

3. Unused Credits: Unused WeProov Reports or credits during an expired contract period are definitively lost and cannot be refunded.

Contract Cancellation:

1. Notice Period: The client must give notice of termination within one month before the end of the current period to avoid automatic renewal.

2. Early Termination Conditions: Early termination of the agreement before its expiry date is possible if it is due to a breach by the Service Provider or due to Force Majeure.

3. Non-Payment Penalties: In the event of delayed payment, a penalty equal to three times the minimum legal interest rate may be applied, along with a flat-rate recovery fee of €40.

4. Refund Policy: Any month that has been started by the client will be fully charged, and there are no refunds for unused credits or reports.

WeProov adheres to the following compliance standards:

1. GDPR Compliance: WeProov complies with the General Data Protection Regulation (GDPR), ensuring the protection of personal data. This includes transparency in data processing, lawfulness of processing, and respecting data subjects' rights such as access, rectification, erasure, restriction of processing, data portability, and the right to object.

2. CNIL Guidelines: WeProov follows the guidelines provided by the French National Commission on Informatics and Liberty (CNIL) for data protection and privacy.

3. Data Security Measures: WeProov implements several technical and organizational measures to ensure data security, including:

• Hosting in secure and certified data centers

• Network security

• Encryption of data in transit

• Strong password policies

• Regular staff awareness training on security and confidentiality

• Access control

• Security incident management procedures.