Web Help Desk

Name: Web Help Desk
Brand: SolarWinds Worldwide, LLC
SKU: 683e0b40b65f09db5f277737

Overview of Web Help Desk Software Company

SolarWinds Web Help Desk is a web-based IT help desk and asset management solution that simplifies ticketing, change management, and asset tracking for IT teams. It automates ticket creation from emails and monitoring alerts, streamlining support workflows. The platform includes features for managing service requests, tracking hardware and software assets, and enforcing service level agreements (SLAs). Web Help Desk integrates seamlessly with other SolarWinds products, providing a comprehensive view of IT operations. It's designed to enhance efficiency and reduce downtime in IT support processes.

Founding and Growth

SolarWinds Web Help Desk is a product of SolarWinds Corporation, an American company founded in 1999 in Tulsa, Oklahoma, and now headquartered in Austin, Texas. SolarWinds develops software for businesses to help manage their networks, systems, and IT infrastructure.

Funding and Valuation

SolarWinds was publicly traded from May 2009 until the end of 2015, and again from October 2018. As of December 2020, it had about 300,000 customers, including nearly all Fortune 500 companies and numerous agencies of the US federal government.

Product Offerings and Features

SolarWinds Web Help Desk offers comprehensive IT service management features:

Ticketing System: Captures support requests through email, web portals, and direct input, ensuring no issue goes unnoticed.
Automated Ticket Routing: Streamlines ticket routing based on urgency or department, reducing manual oversight.
Asset Management: Tracks hardware and software assets, including service requests and complaints.
Knowledge Base: Provides a repository of solutions and documentation accessible to both IT personnel and end users.
SLA Management: Monitors support with clarity and transparency, ensuring service level agreements are met.
Integration: Integrates with Active Directory, LDAP, and other SolarWinds tools for seamless IT operations.

Company Culture and Values

SolarWinds focuses on delivering powerful and affordable IT management software. The company values transparency, efficiency, and continuous improvement, aiming to provide tools that help IT professionals manage their infrastructure effectively.

User Base and Community

SolarWinds Web Help Desk caters to IT professionals and organizations seeking to streamline their help desk and asset management operations. With a vast customer base, including nearly all Fortune 500 companies, it has a significant presence in the IT management industry.

Web Help Desk

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