Web Help Desk
By SolarWinds Worldwide, LLC
Web Help Desk by SolarWinds is a comprehensive IT ticketing and asset management solution designed to streamline support operations for organizations of all sizes. It automates key help desk functions such as ticket creation, routing, and escalation, converting service requests from email, monitoring tools, or self-service portals into actionable tickets. The platform integrates with Active Directory and LDAP for user authentication and supports SLA tracking to ensure timely resolution. Web Help Desk also includes asset management capabilities, allowing teams to associate tickets with hardware or software assets and monitor service histories. Additional features include customizable dashboards, automated alerts, remote support integration, and a centralized knowledge base to promote self-service. With its intuitive interface and scalable architecture, Web Help Desk empowers IT teams to deliver efficient, transparent, and responsive support services.
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Customizable ticket categoriesRemote support integrationChange management workflowsIncident tracking and managementCentralized knowledge baseSLA monitoring and reportingIT asset tracking and history loggingMulti-department task managementRule-based ticket routingAutomated ticket creation from emailsSeamless integration with SolarWinds IT management toolsSoftware asset managementSelf-service portal for usersMulti-channel support (email, web, phone)Customizable user interfaceIntegration with Active Directory and LDAPReporting and analytics dashboardAutomated escalation rulesEmailOn-Premise - WindowsDesktop - Windows