The typical implementation process for Watchman Monitoring software involves the following steps:
1. Install the Watchman Monitoring agent on the computers you want to monitor. This can be done either manually or through an automated deployment tool. The installation process is quick and straightforward, as described in the support article.
2. The Watchman Monitoring agent runs hourly checks on the computer and reports its findings back to the Watchman Monitoring server. This allows the Watchman Monitoring service to gather reports from all the monitored computers.
3. The Watchman Monitoring server dashboard provides subscribers with an overview of all monitored computers, as well as access to powerful search, inventory, and demographic information. This allows IT professionals to quickly identify and address any issues that are discovered.
4. The Watchman Monitoring integration with other tools like RepairShopr further streamlines the process by automatically mapping computers and alerts into the software, creating tickets, and updating asset information.
Based on the positive reviews from users, the typical implementation process for Watchman Monitoring appears to be quick and easy, allowing IT teams to start benefiting from the proactive monitoring capabilities in a short timeframe. The exact time required will depend on the number of computers being monitored and the deployment method used, but many users report being up and running in a matter of hours or days.
1. Custom Branding: The software allows for custom branding, where users can place their own branding in the Mac's menu bar and system preferences, or in the Windows task tray and control panel. This allows businesses to promote their own brand and maintain a consistent look and feel.
2. Customizable Contact Menu: The software includes a Contact Menu that sits on every monitored machine's taskbar. This menu can be customized to launch the business's remote support solution, link to their helpdesk or website, or provide other problem-solving resources.
3. Integration with Third-Party Tools: Watchman Monitoring integrates with a variety of third-party tools, including ticketing systems, remote support tools, and more. This allows businesses to consolidate their processes into a single, efficient workflow.
4. Custom Integrations via API: In addition to the out-of-the-box integrations, Watchman Monitoring also allows for custom integrations via its API, enabling businesses to further tailor the software to their specific needs.
5. Automated Reporting: The software can automatically generate and style reports, allowing businesses to communicate with their entire user base about system updates and other important information.
1. Beacon Reporting: The pricing pages indicate that beacon reporting, which provides high-availability monitoring, has an additional cost of $50/month.
2. Custom Branding: Businesses have the option to apply custom branding to the Watchman Monitoring interface, which has a one-time fee of $400.
3. Annual Billing: Customers can save one month's fee by paying annually instead of monthly.
4. Consulting/Integration Services: While not explicitly stated in the pricing, the TrustRadius review mentions that Watchman Monitoring offers "Premium Consulting/Integration Services", which likely incur additional costs.
Watchman Monitoring offers several types of training and support to help new users get started:
Documentation and Support Articles
The Watchman Monitoring support site includes articles on topics like "Creating New Users in the Dashboard", which provide step-by-step instructions to set up additional user accounts. These support articles are a valuable resource for learning how to use the software.
Webinars and Presentations
Watchman Monitoring regularly hosts webinars that dive into specific features, like the Contact Menu. These webinars are recorded and made available on their website. They also give presentations at conferences like the Penn State Mac Admins conference, covering new features and best practices.
Consulting and Integration Services
While not explicitly mentioned, the TrustRadius review indicates that Watchman Monitoring offers "Premium Consulting/Integration Services". This suggests they have a team available to help new customers with onboarding, configuration, and integrating the software into their existing workflows.
Proactive Support Professional Certification
Watchman Monitoring has an initiative called the "Certified Proactive Support Professional" program, which aims to help IT professionals learn best practices for providing proactive support to end users. This certification likely provides valuable training on how to effectively use the Watchman Monitoring software.
Watchman Monitoring has several security measures in place to protect user data:
1. The Watchman Monitoring Dashboard is secured via a TLS connection.
2. Credit card data is never stored, as it is transmitted directly to PCI-compliant processors.
3. User passwords are salted and one-way hashed to provide security at rest.
4. SAML & OAuth2 login options are available for added security.
5. The software is designed to provide proactive monitoring with minimal access to end-users' personal data. It only collects basic information like computer name, serial number, and the short name of the last logged-in user. It does not track screen activity, browser history, or user-created data.
6. In cases where a computer is reported as stolen or missing, administrators can request a one-time notification of the reporting IP address.
7. The Watchman Monitoring agent uses read-only commands to perform its duties and only sends test results, not raw logs.
These measures demonstrate Watchman Monitoring's commitment to protecting user privacy and securing sensitive data. The combination of encryption, authentication, and data minimization helps ensure the safety of information collected by the software.
1. The software is described as "constantly evolving" and the "tools are constantly evolving" to take advantage of new features. This suggests Watchman Monitoring releases updates on a regular, ongoing basis.
2. The integration with Addigy management software allows IT professionals to "Control Automatic Updates for Watchman". This implies Watchman Monitoring provides some mechanism for automatically updating the software, which can be managed by the IT team.
3. The focus on providing proactive monitoring and support indicates Watchman Monitoring likely releases updates to improve their issue detection capabilities and address any bugs or security vulnerabilities in a timely manner.
According to Watchman Monitoring's privacy policy, they are committed to protecting user privacy and data:
Watchman Monitoring may share user data with WM-controlled affiliates and subsidiaries, vendors working on their behalf, or when required by law. However, they do not share data with third parties for their own use.
Users can view or edit their personal information online for Watchman Monitoring services. How you can access or control your personal information depends on which services you use.
The privacy policy also states that Watchman Monitoring is designed to provide proactive monitoring with minimal access to end-users' personal data. It only collects basic information like computer name, serial number, and the short name of the last logged-in user. It does not track screen activity, browser history, or user-created data.
1. The software is designed to "scale with your entire user base", indicating it can accommodate growing organizations and increasing numbers of monitored devices.
2. The pricing is based on the number of devices being monitored, with discounts available for larger deployments. This allows organizations to easily adjust their subscription as their device count changes.
3. The integration with tools like Addigy allows IT teams to "Control Automatic Updates for Watchman", suggesting the ability to manage the software deployment across their environment.
4. The focus on providing proactive monitoring and support implies the software can scale to handle increased monitoring and reporting needs as an organization grows.
Cancellation
Watchman Monitoring subscriptions have no contract and can be cancelled at any time.
To cancel, navigate to Settings > Billing in the Watchman Monitoring dashboard.
Renewal
Watchman Monitoring subscriptions automatically renew unless cancelled.
The renewal period (e.g. monthly, annually) is not specified.
Termination by Watchman Monitoring
Watchman Monitoring reserves the right to terminate or suspend access to the service at any time.
Watchman Monitoring software meets the following compliance standards:
1. The Watchman Monitoring Dashboard is secured via a TLS connection.
2. Credit card data is never stored, as it is transmitted directly to PCI-compliant processors.
3. User passwords are salted and one-way hashed to provide security at rest.
4. SAML & OAuth2 login options are available for added security.
Watchman Monitoring has a strong commitment to data privacy and security, as evidenced by the following policies and standards:
Data Privacy Policy
Watchman Monitoring's privacy policy states they are committed to protecting user privacy and data rights.
They only collect basic computer information like name, serial number, and last logged-in user. No user activity, browsing history, or personal files are tracked.
GDPR Compliance
While not explicitly stated, Watchman Monitoring's focus on data minimization, user rights, and security measures suggests they adhere to GDPR principles.
Security Standards
The Watchman Monitoring dashboard uses TLS encryption. Credit card data is never stored, only transmitted to PCI-compliant processors.
User passwords are salted and hashed for secure storage. SAML and OAuth2 authentication options are available.
Industry Compliance
There is no mention of any specific industry compliance standards Watchman Monitoring meets.
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