Verifone
By VeriFone, Inc
Ease of Use and Reporting: Users praise Verifone’s software for its ease of use, especially when managing in-office or remote settings, and appreciate its detailed transaction reports that simplify documentation.
Device Quality: The card terminals are considered well-built and trusted by customers for face-to-face transactions, matching the quality of other leading brands.
Professional Support Experiences: Some users note helpful and responsive individual customer service representatives, highlighting instances where new terminals were shipped promptly and worked well.
Reliable for Medium/Large Businesses: Businesses with steady sales find Verifone’s rates attractive and benefit from advanced customization, making it a good fit for larger enterprises.
Customer Service Issues: Numerous users report difficulty reaching Verifone for support, slow response times, and lack of communication, with some experiences described as rude or unhelpful.
Device Reliability: Complaints about frequent device malfunctions abound, with some users noting that payment terminals often fail, freeze, or require replacement multiple times in short periods.
Account Freezes and Fund Holds: Several reviews recount experiences of arbitrary account freezes and withheld funds, severely impacting business operations without clear justification or access to timely resolution.
